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Handheld Solutions for Energy Audits
November 23, 2009
Are there any good alternatives to laptops or notepads when performing energy audits?
Content type: Ask E Source | Document ID: TAS-TN-12-09e | Author: Essie Snell
Designing Online Service Orders That Work
September 30, 2009
I hear that South Carolina Electric & Gas has had success with its online service order forms. What are its adoption and conversion rates? Why is it so successful? And how has the online process affected the organization beyond the web site?
Content type: Ask E Source | Document ID: EBiz-AskES-11 | Author: Florence Connally
Distribution Superintendents as Account Managers
MAS Summit 2008
May 1, 2008
Who knows the distribution system better than the field crew? When the primary concern of the key customer is reliability, it's not such a bad idea to train field engineers to be account managers. This presentation describes Hydro One's experience with a completely novel approach.
Content type: Account Management Summit, Slides | Document ID: MAS-STC-5-08_BP_Boucher | Author: Marc Boucher, Hydro One
Portals for Builders and Developers
March 30, 2007
Builders' business tools have evolved from pencils and speed squares to laser-guided tools and wireless electronics. Many use online resources, especially the larger builders, who have demonstrated a preference for doing business with their utility online over calling or using the postal system for routine ...
Content type: Best Practice | Document ID: EBIZ-BP-5 | Author: Leland Keller
E Source Market Research Multi-Client Study
Residential Power Reliability: How Customers Think, Act, and Cope
December 1, 2003
This in-depth study, conducted among consumers in the United States and Canada, delves into how residential customers feel about the power reliability they currently receive from their energy provider, their requirements surrounding outage communication and customer service, the costs they incur as a ...
Content type: About E Source Products & Services
Residential Power Reliability: How Customers Think, Act, and Cope
December 1, 2003
Energy service providers (ESPs) face tough choices when it comes to making reliability-related investments. Their decisions can strongly influence customer satisfaction, company profitability, and even corporate public relations. Our survey explored how residential end users in the U.S. and Canada feel ...
Content type: Market Study | Document ID: MR-MCS-03-6A-REL | Author: Tia Hensler, William LeBlanc, and Scott Landreth
Residential Power Reliability: How Customers Think, Act, and Cope—Survey Instrument
December 1, 2003
This is the Survey Instrument for Residential Power Reliability: How Customers Think, Act, and Cope.
Residential Power Reliability: How Customers Think, Act, and Cope—Topline Results
December 1, 2003
These are the Topline Results for Residential Power Reliability: How Customers Think, Act, and Cope.
Residential Power Reliability: How Customers Think, Act, and Cope—Launch Conference
December 1, 2003
This is the Launch Conference for Residential Power Reliability: How Customers Think, Act, and Cope.
Residential Power Reliability: How Customers Think, Act, and Cope—Prospectus
December 1, 2003
This is the Prospectus for Residential Power Reliability: How Customers Think, Act, and Cope.
Content type: Prospectus
Pardon the Interruption: A Look at Outage Management Systems
May 1, 2001
Extensive or extended service interruptions can upset customers and bring unwanted attention upon electric distribution utilities from politicians and regulators. Enter the outage management system (OMS), which keeps restoration-critical information flowing in real time among a utility’s call center, ...
Content type: Research, Service Report | Document ID: SDM-3 | Author: Lew Rubin
Lessons in Remedial Reliability: ComEd and the Outages of the Summer of 1999
April 1, 2001
In this report, we examine the power outages in Chicago that made national news during the summer of 1999. Although the consumer and regulatory responses to these outages were extreme, the experience of Commonwealth Edison (ComEd) marks an important case study of the priority that a distribution company ...
Content type: Research, Service Report | Document ID: SDM-2 | Author: Ron Davis, Carolyn Dunmire
Topics: Economies of Integration in Customer Care and the Rise of the Multi-Utility Call Center; Field Operations Team Up to Imp
October 1, 1999
Economies of Integration in Customer Care and the Rise of the Multi-Utility Call Center; Field Operations Team Up to Improve Customer Service October 1999; 6 pages; UCCNews-3
Content type: Currents, Newsletters | Document ID: UCCNEWS-3 | Author: Michael Shepard
