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Georgia Power’s FlatBill, Nights and Weekends, and Smart Energy Report
Forum 2012 Presentation
October 3, 2012
Experience This! See the World as Your Customers Do Do you see the world through utility-tinted lenses or through the eyes of your customers? Not taking your customers’ experiences into consideration can be costly for both deregulated and regulated utilities. Come hear how Georgia ...
Content type: Forum, Slides | Author: Bob Hughes
Experience This! See the World As Your Customers Do
Forum 2012 Presentation
October 3, 2012
Experience This! See the World as Your Customers Do Do you see the world through utility-tinted lenses or through the eyes of your customers? Not taking your customers’ experiences into consideration can be costly for both deregulated and regulated utilities. Come hear how Georgia ...
Content type: Forum, Slides | Author: Florence Connally
Marketing Prepaid Programs
April 4, 2012
Prepaid metering can be promoted to all residential customers, but certain segments value different messages delivered through specific channels. Which messaging and communication channels should you be using?
Content type: Research Brief | Document ID: RES-RB-17 | Author: Dulcey Simpkins, Sarah Fiebiger
Don’t Let Fairness Concerns Derail Your Smart Grid Business Case
Pricing Program Practices for Low-Income Customers
December 27, 2011
Utilities lack sound intelligence on pricing-program implications for verified hardship customers—those whose households meet some poverty level measure and qualify for bill assistance. Regulators' fairness concerns about pricing programs can be addressed with the strategies outlined in this report. ...
Content type: Research Brief | Document ID: IGS-RB-10 | Author: Dulcey Simpkins
Update on Bill Design
August 1, 2008 | Updated: October 12, 2011
We are preparing to redesign our utility bill statement. Where can I find sample bills used by other utilities? Have you seen any new features for paper bills since the last E Source report on this subject?
Content type: Ask E Source | Document ID: RES-AskES-3b | Author: Gwen Farnsworth
TXT 2 PAY 4 WTR
February 2, 2011
Text-to-pay service has arrived at utilities. If you don’t already have plans in the works to offer this ultra-convenient payment solution to your customers, I suggest you look into it.
Content type: E Source Blog | Document ID: ES-Blog-2-2-11-TXT | Author: Sarah Fiebiger - Research Associate
Increasing Online Registration: Case Studies from APS
December 8, 2010
Online self-service can’t happen unless customers first register for online access. Join us to learn how APS has used call center integration and marketing campaigns to increase its online account registration and enrollment in related offerings such as paperless billing and automatic payment.
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Content type: Web Conference | Document ID: EBiz-WC-12-10-InnovOnlineReg | Author: Florence Connally
Increasing Online Registration: Case Studies from APS
Recording
December 8, 2010
This is the web conference recording.
Content type: Recording | Document ID: EBiz-WC-12-10-InnovOnlineReg-R | Author: Florence Connally
Increasing Online Registration: Case Studies from APS
Slides
December 8, 2010
These are the web conference slides.
Content type: Slides | Document ID: EBiz-WC-12-10-InnovOnlineReg-SL | Author: Florence Connally
2010 Fantasy Utility Web Site
Best Practice Examples of Electric and Gas Utility Web Pages
June 24, 2010 | Updated: December 8, 2010
What sets good online features apart from the mediocre? Come see real examples of the features that rated highly in our 2009 Review of North American Electric and Gas Company Web Sites.
Content type: Fantasy Web Site | Document ID: EBiz-FantasyWebSite-10 | Author: Florence Connally
PowerTalking Video - Your Call Is Very Important to Us
September 21, 2010
PowerTalking Video - Your Call Is Very Important to Us. A utility customer has quite an experience after receiving a higher bill than expected. Written and directed by Bill LeBlanc. Produced for E Source by Drew Naylor and Bill LeBlanc.
Content type: General Information
2010 Top Trends in E-Business for Utilities
September 1, 2010
Discover the most exciting developments and trends—and the issues that have come up—in energy e-business over the past year! We’ll give you the inside scoop on the topics such as mobile web sites, paperless billing, online videos, energy analysis, and payment trends.
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Content type: Web Conference | Document ID: EBiz-WC-9-10-TopTrends | Author: Florence Connally
2010 Top Trends in E-Business for Utilities
Slides
September 1, 2010
These are the web conference slides.
Content type: Slides | Document ID: EBiz-WC-9-10-TopTrends | Author: Florence Connally
Achieving High Adoption Rates for Key Online Transactions
August 31, 2010
The e-business metrics are in. But what goes on behind the numbers? Learn the success stories for key online transactions such as paperless billing, online payment, and secure portal sessions. These lessons will provide tips on how to improve the adoption for these key metrics at your company.
Content type: Research Brief | Document ID: EBiz-RB-7 | Author: Florence Connally
Residential Products and Services
March 2, 2010
What products and services do utilities typically offer to their residential customers? Does offering a variety of products or services affect a utility’s customer satisfaction scores?
Content type: Ask E Source | Document ID: RES-AskES-12 | Author: Stephanie Spalding
Baby Boomers' Internet Use and Bill-Payment Behaviors
May 1, 2009
Do you have any information regarding Baby Boomers’ use of the Internet and how they pay their bills?
Content type: Ask E Source | Document ID: EBiz-AskES-5 | Author: Sarah Weldon
Smart Meters Versus Dumb Meters
How Smart Meters Have Improved Utility Processes and Profitability
December 1, 2008
With wider functionality come greater challenges—organizational, financial, and technological. Utility executives are using smart meters to capture efficiencies and improve performance in the meter-to-cash cycle.
Content type: Service Report | Document ID: IGS-1 | Author: Stephanie Cary and John Egan
Trends in Residential Energy Usage
August 1, 2008
Is residential energy consumption declining in response to higher energy prices?
Content type: Ask E Source | Document ID: RES-AskES-3a | Author: Gwen Farnsworth
Billing (18)