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Topic: Account management

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Business & Facility Type: Retail

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Market Sector: Business

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Retail

December 15, 2008 | Updated: October 9, 2012

Retail businesses are highly motivated to enhance their customers’ shopping experience, build customer loyalty, and cut costs. Fortunately, improved energy management yields benefits in all of these areas. Energy-related lighting and ventilation improvements enhance the shopping ...

Content type: Sector Snapshot | Document ID: MAS-S-20 | Author: Jarett Zuboy

Peer-Solve: Serving National Accounts

June 19, 2008

This web conference is an open discussion where we share best practices, hurdles, and tips with account managers who serve the same customers.

Download presentation (115 KB PDF)

Content type: Web Conference

Overcoming Obstacles and Barriers to Energy Efficiency in Big Box Retail Stores

June 16, 2008

Jeffrey Rosenholtz, senior manager at Capital Projects, has been designing and managing innovative efficiency projects for Office Depot since 2003. In this discussion, we learn about the successful elements of his program and how he and his team have addressed various challenges along the way.

Play audio and video (streaming video)
Download presentation (673 KB PDF)

Content type: Web Conference

Customer Service for Hard-to-Serve Customers: Third Party Property Managers

MAS Summit 2008

May 1, 2008

Utility account managers have quite a different set of challenges when they provide support to third-party commercial property managers than they have with any other customer segment. This presentation provides a look at property managers' priorities and policies.

Content type: Account Management Summit, Slides | Document ID: MAS-STC-5-08_CustSvc_Curtis | Author: Roger Curtis, CB Richard Ellis

Customer Service for Hard-to-Serve Customers: National Accounts

MAS Summit 2008

May 1, 2007

National account customers, such as retail or big box chain stores, present unique challenges to the account manager. This presentation is a straightforward message from a national account customer regarding its needs, challenges, and preferences.

Content type: Account Management Summit, Slides | Document ID: MAS-STC-5-08_CustSvc_Benish | Author: Janet Benish, Costco Wholesale