Resource Center

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Results

Is My New Electricity Meter Safe?

October 20, 2011

Do you have customers who are concerned about the potential health impacts of radiofrequency emissions from smart meters? Our Customer Direct pamphlet takes a look at the research and explains why such concerns don't appear to be well founded.

Content type: ESCD Pamphlet | Document ID: IGS-P-2-ESCD | Author: Essie Snell

Two New Tools to Help You and Your Business Customers

May 18, 2009

Get actionable data you can use to improve business customer satisfaction and account management effectiveness. Find out about two new E Source tools that will help you determine whether you are meeting the needs of your business customers.

Content type: Slides | Document ID: BMS-WC-5-7-09_2NewTools.pdf | Author: Mike Hildebrand

Does Customer Satisfaction Really Matter?

October 1, 2008

We operate in a traditionally regulated state market where customers don’t get to shop around for an alternate utility supplier. Why should customer satisfaction matter to our utility?

Content type: Ask E Source | Document ID: UCS-AskES-3b | Author: John Egan

How Communicators Can Manage the Utility Customer Experience

October 1, 2008

I’ve been hearing a new term, “customer experience,” in company meetings and at conferences. What does the customer experience mean for utility customers, and what can utility communicators do to improve it?

Content type: Ask E Source | Document ID: UCS-AskES-3c | Author: John Egan