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Topic: Marketing & Communications

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Topic: Metering & monitoring

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Market Sector: Low-income

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Don’t Let Fairness Concerns Derail Your Smart Grid Business Case

Pricing Program Practices for Low-Income Customers

December 27, 2011

Utilities lack sound intelligence on pricing-program implications for verified hardship customers—those whose households meet some poverty level measure and qualify for bill assistance. Regulators' fairness concerns about pricing programs can be addressed with the strategies outlined in this report. ...

Content type: Research Brief | Document ID: IGS-RB-10 | Author: Dulcey Simpkins

Is My New Electricity Meter Safe?

October 20, 2011

Do you have customers who are concerned about the potential health impacts of radiofrequency emissions from smart meters? Our Customer Direct pamphlet takes a look at the research and explains why such concerns don't appear to be well founded.

Content type: ESCD Pamphlet | Document ID: IGS-P-2-ESCD | Author: Essie Snell

Smart Grid Choice and Control

An Enticing Proposition, but Can It Deliver?

October 11, 2011

Is "choice and control" really the best message we can deliver to customers regarding the benefits of smart meters and grid modernization?

Content type: Research Brief | Document ID: IGS-RB-7 | Author: Jonathan Nelson, Carol Stimmel

Selecting the Right Tool for the Job: Designing Customer Surveys to Reveal In-Home EUD Preferences

July 1, 2010

We’re developing a user questionnaire about feedback, including in-home energy-use displays (EUDs). Can you recommend any questions that we should include to help us understand our customers’ knowledge of feedback devices and options and their attitudes toward them?

Content type: Ask E Source | Document ID: IGS-AskES-13 | Author: Dulcey Simpkins