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To Have or Have Not? A Review of Wireless Meter Opt-Out Policies
March 22, 2012 | Updated: March 7, 2013
Consumers are demanding alternatives to wireless meters, and state regulatory commissions and energy providers are issuing opt-out policies. It's likely that any utility deploying wireless meters will need an opt-out policy regardless of the size of the population projected to object to the meters.
Content type: Research Brief | Document ID: IGS-RB-14 | Author: Melanie Wemple
Prepaid Electricity by Direct Energy
Forum 2012 Presentation
October 5, 2012
Winning! Get Your Customers Hooked on Prepaid Metering Using AMI Find out why prepaid metering programs using advanced metering infrastructure (AMI) is a winning idea for customers, utilities, and regulators. Learn how to get your customers hooked on the many benefits prepay offers during ...
Content type: Forum, Slides | Author: Dexter Borbe
The Prepaid Energy Experience at Oklahoma Electric
Forum 2012 Presentation
October 5, 2012
Winning! Get Your Customers Hooked on Prepaid Metering Using AMI Find out why prepaid metering programs using advanced metering infrastructure (AMI) is a winning idea for customers, utilities, and regulators. Learn how to get your customers hooked on the many benefits prepay offers during ...
Content type: Forum, Slides | Author: Jonna Buck
Winning!
Forum 2012 Presentation
October 5, 2012
Winning! Get Your Customers Hooked on Prepaid Metering Using AMI Find out why prepaid metering programs using advanced metering infrastructure (AMI) is a winning idea for customers, utilities, and regulators. Learn how to get your customers hooked on the many benefits prepay offers during ...
Content type: Forum, Slides | Author: Kelley Coats
Winning! Get Your Customers Hooked on Prepaid Metering Using AMI
Forum 2012 Presentation
October 5, 2012
Winning! Get Your Customers Hooked on Prepaid Metering Using AMI Find out why prepaid metering programs using advanced metering infrastructure (AMI) is a winning idea for customers, utilities, and regulators. Learn how to get your customers hooked on the many benefits prepay offers during ...
Content type: Forum, Slides | Author: Sarah Fiebiger
Finally, Something That Leads to Bipartisan Collaboration: Smart Meters
May 18, 2012
I suppose it’s not bizarre that smart meters are gathering both bipartisan support and opposition: The topic doesn’t fit neatly along any party lines. Different states are taking different paths, leading to patchwork decision-making.
Content type: E Source Blog | Document ID: ES-Blog-5-18-12-SmartMeters | Author: Melanie Wemple - Research Associate
Don’t Let Fairness Concerns Derail Your Smart Grid Business Case
Pricing Program Practices for Low-Income Customers
December 27, 2011
Utilities lack sound intelligence on pricing-program implications for verified hardship customers—those whose households meet some poverty level measure and qualify for bill assistance. Regulators' fairness concerns about pricing programs can be addressed with the strategies outlined in this report. ...
Content type: Research Brief | Document ID: IGS-RB-10 | Author: Dulcey Simpkins
Customers Will Care About Smart Meter Data Privacy
November 15, 2011
Our customers have expressed concerns about the privacy of their smart meter data. What can we learn from other industries about the realities of managing and protecting customer data?
Content type: Ask E Source | Document ID: IGS-AskES-29 | Author: Justin Rickard
Is My New Electricity Meter Safe?
October 20, 2011
Do you have customers who are concerned about the potential health impacts of radiofrequency emissions from smart meters? Our Customer Direct pamphlet takes a look at the research and explains why such concerns don't appear to be well founded.
Content type: ESCD Pamphlet | Document ID: IGS-P-2-ESCD | Author: Essie Snell
Smart Grid Choice and Control
An Enticing Proposition, but Can It Deliver?
October 11, 2011
Is "choice and control" really the best message we can deliver to customers regarding the benefits of smart meters and grid modernization?
Content type: Research Brief | Document ID: IGS-RB-7 | Author: Jonathan Nelson, Carol Stimmel
Abandonment in the Residential Home Energy Management Space: Do Customers Care?
August 25, 2011
With the demise of the two major players in the residential home energy management space, industry watchers are left to wonder if customers just don’t care about their home energy use.
Content type: Research Brief | Document ID: IGS-RB-11 | Author: Carol Stimmel
Frequently Asked Questions About Smart Meters
June 6, 2011
A smart meter is an electricity meter that is a much more capable technology for measuring power than the traditional electromechanical meter. The standard traditional meter’s function is simply to measure how much energy a home or business used for the purpose of billing. These measurements are ...
Content type: ESCD Pamphlet | Document ID: IGS-P-1-ESCD | Author: Carol Stimmel
One Communications Technology to Rule Them All?
March 17, 2011
A white paper from a major manufacturer claims that ZigBee is the best wireless communications technology for smart grid–enabled home area networks. With so many factors to consider, however, is it even necessary to choose a single technology?
Content type: Research Brief | Document ID: TAS-RB-25 | Author: Essie Snell
Radio Frequency Emissions from Smart Meters
March 4, 2011
Is there evidence that radio frequency waves from smart meters present a health hazard?
Content type: Ask E Source | Document ID: IGS-AskE-37 | Author: Katie Elliott
Don’t Contribute to Smart Grid Confusion
February 16, 2011
Smart grid is being promoted by political leaders and the popular media as a driver of large energy-efficiency improvements in buildings. Given that, it’s surprising how few of the energy management opportunities made available by smart grid actually improve energy efficiency for end users. A closer ...
Content type: Executive Edge | Document ID: Edge-2-11 | Author: Jay Stein, Carol Stimmel
Don’t Contribute to Smart Grid Confusion
Briefing
February 16, 2011
Smart grid is being promoted by political leaders and the popular media as a driver of large energy-efficiency improvements in buildings. Given that, it’s surprising how few of the energy management opportunities made available by smart grid actually improve energy efficiency for end users. A closer ...
Content type: Handout | Document ID: Edge-2-11-Briefing | Author: Jay Stein, Carol Stimmel
How Smart Can Gas Meters Get?
February 3, 2011
As smart grid becomes more prevalent, what sorts of smart features and services will advanced meters provide to gas utility customers?
Content type: Ask E Source | Document ID: TAS-AskES-45 | Author: Bryan Jungers
The Next Wave of Smart Meter Resistance
February 2, 2011
In 2010, E Source wrote about organized resistance to smart grid. Have people’s concerns changed since that report was published? Can you identify new issues that have come up in the popular media?
Content type: Ask E Source | Document ID: IGS-AskES-25 | Author: Melanie Wemple
Smart Devices and Smart Grid
January 6, 2011
I see a lot of “smart” devices on the market, such as smart power strips, smart outlets, and others. Are they all compatible with smart meters? Can they work together in a home area network environment?
Content type: Ask E Source | Document ID: IGS-AskES-38 | Author: Ira Krepchin
The Smart Grid Is Not About Residential Energy Efficiency—Yet
An E Source White Paper
December 6, 2010
References to the energy-efficiency benefits expected to flow from smart grid deployments are commonplace. Not all actions that reduce the energy bill, however, constitute energy efficiency in the strict meaning of the term; many are properly classified as conservation or load shifting, neither of which ...
Content type: White Paper | Document ID: ES-WP-10 | Author: Michael Reid
Smart Meter Messaging Comes of Age
December 2, 2010
The messaging that utilities use to educate customers, address questions and concerns, and manage expectations about smart meters influences the overall success of the system deployment. We examine the key messages that utilities are using to effectively convey information about smart meters.
Content type: Research Brief | Document ID: UCS-RB-9 | Author: Kim Burke
Crimestoppers: Advanced Meters and Revenue Protection
November 4, 2010
How are utilities using advanced metering infrastructure (AMI) projects for revenue protection? Are there any special challenges other utilities should be aware of?
Content type: Ask E Source | Document ID: IGS-AskES-18 | Author: Dulcey Simpkins and Carol Stimmel
Smart Channels for Communicating Smart Grid to Consumers
October 29, 2010
Communicating about smart grid and smart meters isn’t just about the message—but if the customer doesn’t see the message, it is the equivalent of not having one. We examine the channels that utilities have found successful for communicating smart meters and smart grid to their customers.
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Content type: Research Brief | Document ID: UCS-RB-5 | Author: Florence Connally
Disaggregating Whole-House Data
October 28, 2010
In the smart meter environment, what methods are available to disaggregate appliance and other end uses from whole-house data?
Content type: Ask E Source | Document ID: IGS-AskES-24 | Author: Ira Krepchin
The Emergence of Dynamic Pricing
Forum 2010 Presentation
September 23, 2010
Demand-response (DR) and pricing programs are creative ways to optimize energy use from existing generation. Now, innovative technologies that automatically engage buildings in DR or signal customers about time-based pricing can bring a fresh approach to your portfolio. We’ll cover some of the latest ...
Content type: Forum, Slides | Author: Dr. Ahmad Faruqui
Demand Response at SCE—Customer Relationships: Empowering and Engaging
Forum 2010 Presentation
September 23, 2010
Demand-response (DR) and pricing programs are creative ways to optimize energy use from existing generation. Now, innovative technologies that automatically engage buildings in DR or signal customers about time-based pricing can bring a fresh approach to your portfolio. We’ll cover some of the latest ...
Content type: Forum, Slides | Author: Mark Martinez
Real Life with Smart Grid
Forum 2010 Presentation
September 22, 2010
Smart grid projects are complex, and, as we read in the daily papers, can meet with lots of resistance. Hear from three speakers how they used customer market research, deliberate messaging, technology testing, and integration with existing DSM programs when they designed and implemented their smart ...
Content type: Forum, Slides | Author: Mike Farrell
Building Smart Systems with Advanced Meters: The United Illuminating Journey
Forum 2010 Presentation
September 22, 2010
Smart grid projects are complex, and, as we read in the daily papers, can meet with lots of resistance. Hear from three speakers how they used customer market research, deliberate messaging, technology testing, and integration with existing DSM programs when they designed and implemented their smart ...
Content type: Forum, Slides | Author: Joe Thomas
Real Life with Smart Grid: MLGW's Experience Then & Now
Forum 2010 Presentation
September 22, 2010
Smart grid projects are complex, and, as we read in the daily papers, can meet with lots of resistance. Hear from three speakers how they used customer market research, deliberate messaging, technology testing, and integration with existing DSM programs when they designed and implemented their smart ...
Content type: Forum, Slides | Author: Becky Williamson
Six Ways to Avoid Smart Grid Backlash
Slides
September 22, 2010
Now is the time for utilities to meet public concerns about smart grid directly with proactive education, fair responses to concerns, and a clear articulation of what’s in it for the customer.
Content type: Slides | Document ID: Edge-9-10-SL | Author: Carol Stimmel and Lynn Stein
