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HEAL Program: Employers Alleviate the Pain of Energy-Efficiency Financing

January 30, 2013

HEAL, a project of the Clinton Climate Initiative, was developed to facilitate commercial retrofits and, at the same time, help residents access capital for home energy improvements.

Content type: Research Brief | Document ID: RES-RB-24 | Author: Melanie Wemple

Internal Communications at Utilities

January 24, 2013

What channels and strategies do utilities use to communicate to their employees?

Content type: Ask E Source | Document ID: ECM-AskES-2 | Author: Felicity Tucker

What Can the Utility Industry Learn from Zappos?

May 16, 2012

During our 2012 E Source Utility Customer Experience Conference last week, we had the fantastic opportunity to tour the Henderson, Nevada, facility of online retailer Zappos and meet with Zappos Insights staff.

Content type: E Source Blog | Document ID: ES-Blog-5-16-12-Zappos | Author: Maureen Russolo - Director of E Source Customer Experience Services

What the Heck Is Sustainability? A Primer for Utilities

Part 1

April 3, 2012

We're starting a many-part series of blog posts on sustainability for the utility industry. Why? Because we agree wholeheartedly with Jon Wellinghoff, who said, “Utilities must change or die.”

Content type: E Source Blog | Document ID: ES-Blog-4-3-12-SustainabilityPrimer | Author: Justin Rickard - Research Manager, Kevin Vranes - Director of Energy Management Services

What Is Customer Experience and Why Should You Care?

March 20, 2012

Customer experience isn’t just the newest buzz word—it’s an essential part of any business strategy. Join us to learn the benefits for utilities of creating a cohesive customer experience across all contact channels.

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Content type: Web Conference | Document ID: CES-WC-3-12-CustExp | Author: Maureen Russolo

What Is Customer Experience and Why Should You Care?

Recording

March 20, 2012

This is the web conference recording.

Content type: Recording | Document ID: CES-WC-3-12-CustExp-R | Author: Maureen Russolo

What Is Customer Experience and Why Should You Care?

Slides

March 20, 2012

These are the web conference slides.

Content type: Slides | Document ID: CES-WC-3-12-CustExp-SL | Author: Maureen Russolo

Communicating Utility Corporate Strategy Internally

August 16, 2011

If you‘re looking to improve the way you position and communicate your corporate strategic objectives to employees, then join us to learn how BC Hydro and Xcel Energy developed and implemented new communication plans that positively reinforce and verify corporate strategy with their employees.

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Content type: Web Conference | Document ID: UCS-WC-8-11-InternalComm | Author: Justin Rickard

Communicating Utility Corporate Strategy Internally

Recording

August 16, 2011

This is the web conference recording.

Content type: Recording | Document ID: UCS-WC-8-11-InternalComm-R | Author: Justin Rickard

Communicating Utility Corporate Strategy Internally

Slides

August 16, 2011

These are the web conference slides.

Content type: Slides | Document ID: UCS-WC-8-11-InternalComm-SL | Author: Justin Rickard

Fueling Utility Economic Development Through Collaboration

May 19, 2011

Successful utility economic development initiatives typically share common traits: internal collaboration, executive support, and strong partnerships with external stakeholders. Key account managers also play a valuable role given that most job growth comes from existing businesses.

Content type: Research Brief | Document ID: BMS-RB-7 | Author: Kim Burke

Utility Intranet Best Practices

March 2, 2010

Ever wonder what other companies’ intranets look like? Here’s your chance to find out in this “look and see” web conference! Join us to hear best practices from utility intranet managers on how the intranet is used to engage employees, enhance employee productivity, and reinforce corporate messages. ...

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Content type: Web Conference | Document ID: EBiz-WC-3-10-Intranet | Author: Andrew Heath

Utility Intranet Best Practices

Recording

March 2, 2010

This is the web conference recording.

Content type: Recording | Document ID: EBiz-WC-3-10-Intranet-R | Author: Andrew Heath

Utility Intranet Best Practices

Slides

March 2, 2010

These are the web conference slides.

Content type: Slides | Document ID: EBiz-WC-3-10-Intranet-SL | Author: Andrew Heath

Layoff Communications

February 18, 2010

How are companies handling internal communication regarding layoffs?

Content type: Ask E Source | Document ID: UCS-AskES-11 | Author: Florence Connally

E NEWS November/December 2008

December 17, 2008

Articles in this issue of E NEWS include: “Energy-Use Displays Raise Awareness.” Utilities and their customers are always looking for ways to cut energy use and power demand as well as reduce bills. Some utilities that are encouraging conservation are also experimenting with ...

Content type: E NEWS | Document ID: ENEWS-NovDec08 | Author: Sarah Thompson

Utility Communicators On What To Do If (When) The Media Gets It Wrong

MP3 audio excerpt from the 2008 E Source Forum

November 23, 2008

This audio excerpt is from the 2008 E Source Forum Marketing & Communications track session titled Answering 20 Critical Questions on Employee Communications.

Content type: Forum, Recording | Author: John Egan

Crossing the Generational Divide

Engaging Generation Y in Your Call Center

October 1, 2008

Futurists and psychologists tell us that generational groups are destined to clash over communication style, rules, and the balance of work and personal life. We examine the conflicts and issues that have arisen and what utility call center managers are doing now to solve them.

Content type: Focus Report | Document ID: UCC-F-24 | Author: Ethan Brown

Getting the Most from Your E Source Membership

Forum 08 Presentation

September 22, 2008

In this presentation, we encourage members (and explain how) to leverage their company's investment in E Source by using E Source staff, content, web site, and member inquiry service.

Content type: Forum, Slides | Author: Ken Black

Show and Tell

How Utilities Convey Corporate Citizenship Through Charitable Giving

August 1, 2008

Charitable giving is one way to protect your corporate brand from potential damage when public relations challenges arise. Find out how communicating that you care can help your utility proactively manage its corporate image.

Content type: Research Brief | Document ID: UCS-RB-2 | Author: Kim Knox

Employee Communications Oversights

July 1, 2008

What communications mistakes or oversights are most commonly made by businesses (generally) or utilities (specifically)?

Content type: Ask E Source | Document ID: UCS-AskES-2b | Author: John Egan

Written Communications: Leaders Connecting with Middle Managers

May 28, 2008

What written methods do utilities use to communicate with mid–level managers like supervisors, managers, and directors?

Content type: Ask E Source | Document ID: UCS-AskES-1a | Author: John Egan and Florence Connally

Face-to-Face Communications: Leadership Conferences

May 28, 2008

To what extent do utilities hold periodic leadership conferences to communicate with mid–level managers?

Content type: Ask E Source | Document ID: UCS-AskES-1b | Author: John Egan and Florence Connally

Issues Management: Speaking in One Voice to Many Stakeholders

Web Conference

January 9, 2008

The managerial practice known as issues management seeks to ensure that an organization speaks clearly and consistently to all of its stakeholder groups—including customers, employees, investors, reporters, regulators, elected officials, and the communities served by a utility.

Play audio and video (2852 KB iLinc file)
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Content type: Web Conference | Document ID: UCS-WC-1-08 | Author: John Egan

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