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Is My New Electricity Meter Safe?

October 20, 2011

Do you have customers who are concerned about the potential health impacts of radiofrequency emissions from smart meters? Our Customer Direct pamphlet takes a look at the research and explains why such concerns don't appear to be well founded.

Content type: ESCD Pamphlet | Document ID: IGS-P-2-ESCD | Author: Essie Snell

Smart Grid Choice and Control

An Enticing Proposition, but Can It Deliver?

October 11, 2011

Is "choice and control" really the best message we can deliver to customers regarding the benefits of smart meters and grid modernization?

Content type: Research Brief | Document ID: IGS-RB-7 | Author: Jonathan Nelson, Carol Stimmel

Nashville Under Water

Crisis Communications During a Flood

July 23, 2010

In the spring of 2010, Nashville, Tennessee was hit with a powerful storm that flooded the city and created widespread electricity outages. Laurie Parker of Nashville Electric Service (NES) shares with us how social media helped NES communicate to customers and the media during the crisis.

Content type: Research Brief | Document ID: UCS-RB-12 | Author: Stephanie Spalding

The State of Social Media Marketing

March 31, 2010

Corporate use of social media took off in 2009. But although its popularity has grown over the past year, there are still many questions surrounding social media and its benefits for utilities. We answer your most pressing questions based on our analysis of a large social media marketing study.

Content type: Best Practice | Document ID: UCS-BP-7 | Author: Stephanie Spalding

“Ding Dong, Energy Services Calling”

Engaging Customers Through Neighborhood Blitzes

March 23, 2010

Many utilities are using neighborhood blitzes to directly install energy-saving measures in specific neighborhoods. This approach was typically deployed in low-income areas, but some utilities and community groups are looking to bring these programs to neighborhoods with more diverse income levels.

Content type: Focus Report | Document ID: RES-F-42 | Author: John Egan

Residential Products and Services

March 2, 2010

What products and services do utilities typically offer to their residential customers? Does offering a variety of products or services affect a utility’s customer satisfaction scores?

Content type: Ask E Source | Document ID: RES-AskES-12 | Author: Stephanie Spalding

Utilities Using Bill-Payment Kiosks

February 8, 2010

Which utilities have self-service kiosks in place, and who are the current kiosk vendors?

Content type: Ask E Source | Document ID: UCC-AskES-34 | Author: Alexandra Behringer and Rich Goodwin

Extra! Extra! Read All About Online Newsletters

December 16, 2009

How are residential customer newsletters presented on utility web sites? Can customers sign up for them online?

Content type: Ask E Source | Document ID: EBiz-AskES-9 | Author: Stephanie Spalding

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