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An Interesting Look Forward for Utilities
April 6, 2012
On my way to Boulder recently, I had the opportunity at 30,000 feet to read an interesting book by Jeremy Rifkin titled The Third Industrial Revolution. Rifkin postulates that the first two industrial revolutions occurred when seminal advances in fuel and communications combined to allow for a significant ...
Content type: E Source Blog | Document ID: ES-Blog-4-6-12-LookForward | Author: Mike Weedall - Senior Advisor
What the Heck Is Sustainability? A Primer for Utilities
Part 1
April 3, 2012
We're starting a many-part series of blog posts on sustainability for the utility industry. Why? Because we agree wholeheartedly with Jon Wellinghoff, who said, “Utilities must change or die.”
Content type: E Source Blog | Document ID: ES-Blog-4-3-12-SustainabilityPrimer | Author: Justin Rickard - Research Manager, Kevin Vranes - Director of Energy Management Services
Customer Experience Management: 2012 Survey Results
March 15, 2012
Based on the results of a recent E Source survey, we’ll give you the latest on the current state of customer experience management in the utility industry. Come learn who’s doing what and how it’s being done.
Play audio and video (streaming video)
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Content type: Web Conference | Document ID: ECM-WC-3-12-CEMSurvey | Author: Florence Connally
Customer Experience Management: 2012 Survey Results
Slides
March 15, 2012
These are the web conference slides.
Content type: Slides | Document ID: ECM-WC-3-12-CEMSurvey-SL | Author: Florence Connally
Customer Experience Management: 2012 Survey Results
Recording
March 15, 2012
This is the web conference recording.
Content type: Recording | Document ID: ECM-WC-3-12-CEMSurvey-R | Author: Florence Connally
Account Management Assessment 2011
Account Management Best Practices
December 14, 2011
Utility business account management groups often gauge their success by customer input, but a comparison to other utilities can deliver more-meaningful information. The 2011 Account Management Assessment provides in-depth, actionable data about account management practices across the utility industry. ...
Content type: Benchmark Study | Document ID: BAM-BMK-AMA-11 | Author: Alexandra Behringer, Sarah Fiebiger
Update on Bill Design
August 1, 2008 | Updated: October 12, 2011
We are preparing to redesign our utility bill statement. Where can I find sample bills used by other utilities? Have you seen any new features for paper bills since the last E Source report on this subject?
Content type: Ask E Source | Document ID: RES-AskES-3b | Author: Gwen Farnsworth
The Healthy Efficiency Power Plant
Forum 2011 Presentation
September 21, 2011
Structural Integrity of the Efficiency Power Plant Is efficiency on the same footing with generation at your utility? What will it take to get a level playing field? This session drives home the need for proper measurement and accounting of reliable energy efficiency “power ...
Content type: Forum, Slides | Author: Ronald Binz
Energy Efficiency as a Resource: What’s Equal Treatment?
Forum 2011 Presentation
September 21, 2011
Structural Integrity of the Efficiency Power Plant Is efficiency on the same footing with generation at your utility? What will it take to get a level playing field? This session drives home the need for proper measurement and accounting of reliable energy efficiency “power ...
Content type: Forum, Slides | Author: Tom Eckman
PowerWalking 2011: Man on the Street Energy Interviews
September 20, 2011
The latest installment in our series of PowerWalking videos.
Content type: Powerwalking | Document ID: PW-2011 | Author: Bill LeBlanc
Cooling Attitudes Toward Global Warming?
A Meta-Analysis of Survey Data
June 15, 2011
E Source conducted a meta-review of various surveys about global warming, finding that these attitudes are not cooling as much as reported in 2008 and 2009, segmentation is a critical variable, and utilities have opportunities to provide education customers want about climate change.
Content type: Research Brief | Document ID: UCS-RB-13 | Author: Dulcey Simpkins
Fueling Utility Economic Development Through Collaboration
May 19, 2011
Successful utility economic development initiatives typically share common traits: internal collaboration, executive support, and strong partnerships with external stakeholders. Key account managers also play a valuable role given that most job growth comes from existing businesses.
Content type: Research Brief | Document ID: BMS-RB-7 | Author: Kim Burke
Opening Keynote: Energy, Prosperity, and the American Dream
EMR 2011 Presentation
April 27, 2011
Most economists have an incomplete understanding of the role that energy played in creating the “American Dream.” Looking it against the backdrop of what’s been called the Great Recession, is energy efficiency the key to rebooting prosperity? In this keynote session, energy analyst Randy Udall ...
Content type: Energy Managers' Roundtable, Slides | Author: Randy Udall
Starbucks, Bottled Water, and the Makeover of the Lowly Kilowatt-Hour
November 18, 2010
Michael Shepard, president of E Source, shares his thoughts in this blog post on giving the kilowatt-hour a marketing makeover, Starbucks-style. Electricity isn’t some cheap commodity; it’s a service that is absolutely central to much of what we hold dear in modern life.
Content type: E Source Blog | Document ID: ES-Blog-11-18-10-KWhMakeover | Author: Michael Shepard - President
Consumer Sentiment About Smart Grid
October 18, 2010
Why should utilities care about customers’ opinions regarding smart grid? What direction are those opinions moving, and why?
Content type: Ask E Source | Document ID: IGS-AskES-23 | Author: Carol Stimmel and Maggie Boys
Social Media Policies
June 8, 2010
Do many utilities have social media policies? Can you provide some guidance on what to include in ours?
Content type: Ask E Source | Document ID: UCS-AskES-14 | Author: Kim Knox
How to Work with Smart Grid Start-Up Vendors
May 11, 2010
Join us to discuss the challenges of working with venture capital–backed smart grid start-up vendors. We'll discuss whether it's possible to combine the riskiness inherent in innovation with the stability preferred by utilities.
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Content type: Web Conference | Document ID: IGS-WC-5-10-VentureCap | Author: Lynn Stein
How to Work with Smart Grid Start-Up Vendors
Slides
May 11, 2010
These are the web conference slides.
Content type: Slides | Document ID: IGS-WC-5-10-VentureCap-SL | Author: Lynn Stein
How to Work with Smart Grid Start-Up Vendors
Recording
May 11, 2010
This is the web conference recording.
Content type: Recording | Document ID: IGS-WC-5-10-VentureCap-R | Author: Lynn Stein
The Renewable Energy Revolution: Seizing the Opportunity
Energy Management Roundtable 2010 Slides
April 28, 2010
Over the last several years there has been a frenzy of activity on the renewable energy front. Utilities are faced with goals for meeting renewable energy targets of 25 percent of generation by 2020, and it’s likely that they’ll have to meet even greater goals by 2050. In addition, a number ...
Content type: Energy Managers' Roundtable, Slides | Author: Jim Newcomb
Stick Beats Carrot: Critical Peak Pricing More Effective Than Peak Time Rebate
February 10, 2010
Results from recent pricing pilots show that critical peak pricing is more effective than peak time rebate in getting residential and commercial customers to reduce peak load.
Content type: DSM News | Document ID: EDRP-DN-2-10a | Author: Florence Connally
How to Process IVR Payment and Handle PCI Compliance
January 29, 2010
How do other utilities process IVR payments and handle PCI compliance?
Content type: Ask E Source | Document ID: UCC-AskES-35 | Author: Stephanie Spalding
Internal Pandemic Communications
December 16, 2009
How should utilities communicate with employees about pandemics?
Content type: Ask E Source | Document ID: UCS-AskES-9 | Author: Alexandra Behringer and Matthew Burks
Communicating with Customers About Payment Assistance Programs
Entergy's Outreach Efforts
December 10, 2009
Entergy faces a particularly daunting challenge: More than 25 percent of its residential customers qualify for hardship assistance. Because providing assistance information is critical, the utility uses a blend of traditional and nontraditional outreach efforts to communicate with its customers.
Content type: Research Brief | Document ID: UCS-RB-6 | Author: Alexandra Behringer
What Do Corporate Energy Managers Want from Their Utility Account Representative?
November 5, 2009
How can you best serve your corporate energy manager customers in a variety of business, economic, and regulatory climates?
Content type: Research Brief | Document ID: BMS-RB-5 | Author: Stephanie Cary
New Government-Funded Appliance Rebate Programs to Complement Utility Efforts
November 2, 2009
U.S. state energy offices are gearing up for the launch of new programs offering rebates on purchases of selected Energy Star appliances. The $296 million question: How will these new programs affect participation in rebate programs already offered by utilities and public-benefits organizations?
Content type: DSM News | Document ID: EDRP-DN-11-09b | Author: Michael Reid
Smart Grid: The Dawn of a New Era
Forum 09 Presentation
September 25, 2009
The industry expectations of smart grid are monumental and far-reaching. Many anticipate that modernization of the grid will revolutionize the industry, change the relationship with the customer, bring energy conservation and demand response to larger audiences, and improve reliability.
Content type: Forum, Slides | Author: Philippe Bouchard
Demand Response and AMI
Forum 09 Presentation
September 25, 2009
The industry expectations of smart grid are monumental and far-reaching. Many anticipate that modernization of the grid will revolutionize the industry, change the relationship with the customer, bring energy conservation and demand response to larger audiences, and improve reliability.
Content type: Forum, Slides | Author: Chad Garrett
The Future Power Mix: Maximizing Renewables on the Grid
Forum 09 Presentation
September 23, 2009
Utilities are faced with goals for meeting renewable energy targets of 25 percent of generation or more by 2020, and it’s likely that they will have to meet even bigger goals by 2050. To succeed, they will need to deploy a variety of strategies for transitioning from reliance on fossil fuels to ...
Content type: Forum, Slides | Author: James Newcomb
PowerWalking 2009: Man on the Street Energy Interviews
September 22, 2009
What do people really know about energy and electricity? Not much. We hit the streets asking questions such as: What do you do to save energy? What is a kilowatt? How much does a pound of carbon dioxide weigh? The answers are interesting and funny.
Content type: Powerwalking | Document ID: PW-2009 | Author: Bill LeBlanc
