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Capturing the Financial Benefits of Residential Customer Satisfaction
E Source Symposium
February 27, 2007
Customer satisfaction is not a costly add-on to basic utility service! Utilities with higher customer satisfaction ratings typically have lower costs, because they have optimized their business processes and eliminated waste and rework. They also face lower regulatory risks, which can boost their bond ...
Content type: Slides, Symposiums | Author: John Egan
Broadband over Power Lines: What Regulators Think
January 1, 2005
Electric utilities are investigating a new technology that can deliver fast Internet service to customers while enabling a variety of programs and processes that could help utilities cut costs and deliver better-quality customer care. Known as broadband over power lines (BPL), the technology was tested ...
Content type: Core Report | Document ID: ER-05-1 | Author: John Egan
Does the PTC Work?
July 1, 2004
The production tax credit (PTC) is viewed as a critical policy mechanism for achieving increased market expansion of renewables. Although the PTC expired in 2003, an expanded version of the credit passed the Senate in May. If the PTC is reinstated, our market model results indicate that reenactment of ...
Content type: Research, Service Report | Document ID: RPS-5 | Author: Brandon Owens
Time Bomb or Time Frame? Rate Freezes, Standard-Offer Service, and the Next Phase of Electricity Restructuring
January 1, 2004
The impending expiration of long-frozen standard-offer service rates in more than a dozen U.S. state and Canadian provincial markets signals an important new phase for electric industry restructuring. In this report, we look at what can utilities and public officials learn from the breakdowns that occurred ...
Content type: Core Report | Document ID: ER-04-01 | Author: Paul Mahler, John Egan
Renewable Power Outlook 2003
October 1, 2003
In this annual report we use the Platts Research & Consulting Power Outlook market modeling data and methodology to generate a 10-year forecast of renewable energy capacity, production, and prices on a state-by-state basis. We also explore the market impact of different regulatory regimes; examine the ...
Content type: Research, Service Report | Document ID: RPS-2 | Author: Jack Ihle, Brandon Owens
PUHCA's Progeny: Corporate Scandals Will Result in Tough New Business Restrictions on ESPs
January 1, 2003
Corporate scandals rocked the U.S. throughout 2002. In the energy industry, Enron, Dynegy, Reliant, and El Paso, among others, drew prominent media coverage for their alleged and acknowledged misdeeds. In response to the upheaval, Congress enacted the Sarbanes-Oxley Act, designed to crack down on financial ...
Content type: Core Report | Document ID: ER-03-03 | Author: John Egan
Advanced Pricing Concepts
November 1, 2002
With deregulation inertia wearing off, innovative rate design is gaining interest among utilities seeking ways to improve service to their regulated customers. This summary report presents 10 in-depth explorations of innovative electricity pricing concepts in action. We show how pricing concepts such ...
Content type: Market Study | Document ID: MCS-NPD-1 | Author: Michael Reid, Bill LeBlanc, Joan Gregerson, Nathan Adams
Survey of Innovative Rates
November 1, 2002
Utilities trying to improve load factor, increase customer satisfaction, and send accurate price signals to customers are increasingly looking to rate design as a tool to achieve these goals. For this report, we gathered details on 700 innovative rates from 140 utilities in the U.S. and Canada, collecting ...
Content type: Market Study | Document ID: MCS-NPD-2 | Author: Nathan Adams, Andrew Cerri
Designing a Profitable Performance-Based Ratemaking Plan
October 1, 2002
Performance standards constitute only one dimension of performance-based regulation (PBR). Utilities that are contemplating PBR must also devote serious attention to the details surrounding the ratemaking mechanisms that will control their distribution rates. Should a utility propose a price cap or a ...
Content type: Research, Service Report | Document ID: SDM-6 | Author: Victoria Mandell
Innovative Rates and Advanced Pricing Concepts, 2002: Prospectus
March 1, 2002
This is the Prospectus for Innovative Rates and Advanced Pricing Concepts, 2002.
Content type: Prospectus
Topics: What Do Residential Customers Want?; Legislative and Regulatory Support for Advanced Metering and Demand Management; Ene
February 1, 2002
Feature: What Do Residential Customers Want? News: Legislative and Regulatory Support for Advanced Metering and Demand Management Enerwise Global Technologies Buys Datapult from AEP EICCurrents-1; February 2002; 12 pages
Content type: Currents | Document ID: EICCURRENTS-1 | Author: Leland Keller
Green Money: Compensating Efficiency and Renewable Energy for Their Environmental Benefits
July 1, 2001
Innovative mechanisms for placing monetary value on the environmental attributes of energy efficiency and renewable energy are creating new opportunities for these clean energy options. Tens of millions of dollars per year could be collected from firms that negotiate to fund environmentally beneficial ...
Content type: Core Report | Document ID: ER-01-10 | Author: Michael Shepard
Topics: The Lights Go Out in California; Look Inward Manager!; T5 Lamps Boost Growth of Indirect Lighting
May 1, 2001
Report Highlights: The Lights Go Out in California Look Inward Manager! T5 Lamps Boost Growth of Indirect Lighting Work in Progress Staff News Specialized Research Studies Event Highlights Upcoming Events New from E Source ENews-47; ...
Content type: E NEWS | Document ID: ENEWS-47 | Author: E Source Staff
ESP Mergers: Promises and Perils
February 1, 2001
U.S. utilities have been involved with over $400 billion worth of mergers and acquisitions (M&As) between 1996 and 2000. M&As are high-risk endeavors that often disappoint the management of the acquiring firm, but some companies have developed a particular competency in integrating acquisitions. This ...
Content type: Core Report | Document ID: ER-01-02 | Author: John Egan
California's Summer of Discontent
November 1, 2000
Breathtaking price volatility ruled the California wholesale electric market during the summer of 2000. Because San Diego Gas & Electric has paid off its stranded costs early, its customers were fully exposed to this volatility. And because customers of Pacific Gas & Electric and Southern California ...
Content type: Core Report | Document ID: ER-00-19 | Author: John Egan
Topics: Regulated Reliability in Illinois
September 1, 2000
Regulated Reliability in Illinois September 2000; 10 pages; SDMNews-4
Content type: Currents, Newsletters | Document ID: SDMNEWS-4 | Author: Ron Davis
Distributed Energy: The Reality and the Hype
July 1, 2000
For the past decade, distributed generation technologies have been researched and developed in hopes of substantiating very optimistic estimates about their imminent, wide-scale adoption in nearly all end-user market segments. Along the way, many prognosticators lost sight of the current technical realities ...
Content type: Core Report | Document ID: ER-00-10 | Author: Adam Capage
Topics: Deaveraged Distribution Prices; Municipals Looking for Streetlight Savings
July 1, 2000
Deaveraged Distribution Prices; Municipals Looking for Streetlight Savings July 2000; 8 pages; SDMNews-2
Content type: Currents, Newsletters | Document ID: SDMNEWS-2 | Author: Ron Davis
Topics: Using Energy to Bolster Asset Utilization; Ratemanking and Reliability in the UK
June 1, 2000
Using Energy to Bolster Asset Utilization; Ratemanking and Reliability in the UK June 2000; 9 pages; SDMNews-1
Content type: Currents, Newsletters | Document ID: SDMNEWS-1 | Author: Ron Davis
Strategists Speak to the Distribution Company
May 1, 2000
At the first annual E Source Distribution Company Strategy Conference, nine senior utility executives and industry experts discussed issues shaping the regulated utility’s future. This report highlights their sometimes shared and sometimes diverging views as well as the strategies they are considering ...
Content type: Core Report | Document ID: ER-00-9 | Author: Ron Davis
On Your Mark, Get Set, Slow: The Developing Market for Competitive Metering
May 1, 2000
Whether to make metering competitive in the U.S. remains a controversial issue. This report evaluates market evolution in California, the only U.S. state that has initiated competitive metering so far, and looks at how the metering market evolved in the U.K. under very different conditions. The approaches ...
Content type: Research, Service Report | Document ID: EIC-10 | Author: Paul Gromer, Mark de Figueiredo
Observations from the Georgia Gas Wars
March 1, 2000
Georgia became home to the nation’s first fully competitive retail gas market within only a year. The market transition rules encouraged energy service providers to compete fast and aggressively, in particular because after a preestablished threshold of customers had made the switch, all customers ...
Content type: Core Report | Document ID: ER-00-4 | Author: Ron Davis
Performance-Based Regulation: Profiting from Service and Cost Savings
February 1, 2000
Parallel with industry restructuring, regulators are redefining their role as proponents of performance-based regulation (PBR), which seeks to improve service and lower prices to consumers in exchange for potentially higher utility profits. Performance measures, especially those assessing customer service ...
Content type: Core Report | Document ID: ER-00-3 | Author: Ron Davis
A Snapshot of Reliability After Restructuring: New Solutions on the Horizon?
May 1, 1999
The rapid evolution of competitive power markets is putting strains on the operation of electricity transmission systems that will require new institutional and technological systems to ensure reliability of power supplies. In the area of distribution reliability, regulators are beginning to move ...
Content type: Core Report | Document ID: ER-99-6 | Author: Rita Renner, James Newcomb, Adam Capage
Competition Comes to Metering: Regulatory Debates and Decisions
May 1, 1999
Metering is a key issue in regulatory debates about competition in the electric industry. State PUCs are trying to decide several issues, among them whether advanced (hourly) metering should be required; whether metering should be competitive (and, if so, which entities should deliver it); and how fixed ...
Content type: Research, Service Report | Document ID: EIC-5 | Author: Paul Gromer
Energy Marketing Executives' Insights on the Future of Energy Services
February 1, 1999
What are the most pressing issues affecting the energy services industry today, and what will the big concerns be in the coming weeks and months? E Source talked with five leading marketing executives from energy service providers around the country to gain perspective and answer those questions. ...
Content type: Core Report | Document ID: ER-99-2 | Author: Bill LeBlanc
The Future of Energy Distribution Companies: E Source Executive Roundtable
February 1, 1999
E Source recently convened a roundtable discussion on the future of energy distribution companies with a group of 25 senior executives from North American electric and gas utility companies. The participants explored some of the strategic questions now facing distribution companies as competitive ...
Content type: Core Report | Document ID: ER-99-3 | Author: James Newcomb
Buyers' Views of the U.S. Energy Services Market
July 1, 1998
The zeitgeist of the United States electricity market has altered in recent months. Although progress has been considerable, the anticipated swift transition to an open market and promises of dramatic price reductions have not materialized. Technical and financial issues related to altering a $200+ ...
Content type: Core Report | Document ID: ER-98-2 | Author: Karen George
Electric Money: "E Commerce" Comes to the Utility Industry
December 1, 1997
Whether to make metering competitive in the U.S. remains a controversial issue. This report evaluates market evolution in California, the only U.S. state that has initiated competitive metering so far, and looks at how the metering market evolved in the U.K. under very different conditions. The approaches ...
Content type: Research, Service Report | Document ID: EIC-1 | Author: Barbara Mitchell
The Distributed Utility
June 1, 1997
The electric utility industry is becoming more decentralized as a result of competitive restructuring and the rapid evolution of technology in such fields as information, communication, controls, and small-scale power generation and storage. The centralized, hierarchical structure that has characterized ...
Content type: Core Report | Document ID: SIP IX | Author: Graham Hodge and Michael Shepard
