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Top Utility E-Channel Trends 2012

March 22, 2012

Join us to discover the most exciting e-channel trends of the past six months and gain insights into the topics your peers are taking on. Our customer experience team will present the latest insight into providing personalized online content, mobile applications, social media, and more.

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Content type: Web Conference | Document ID: EBiz-WC-3-12-TopTrends | Author: Florence Connally

Top Utility E-Channel Trends 2012

Slides

March 22, 2012

These are the web conference slides.

Content type: Slides | Document ID: EBiz-WC-3-12-TopTrends-SL | Author: Florence Connally

The Top Five Ways to Improve Utility Websites

March 1, 2012

What are the top recommendations for improving the utility website for residential consumers?

Content type: Ask E Source | Document ID: EBiz-AskES-46 | Author: Florence Connally

E-Business Utility Website Design Center

September 15, 2011

This site is your source for information on the E Source website benchmark studies. From here, you can access all of our past and current website benchmark studies, rankings, feature analysis, and additional resources to help your utility design a highly functional and user-friendly website.

Content type: Website

Review of North American Electric and Gas Company Websites: 2011

September 15, 2011

In this, the fifth installment of the E Source benchmark review of U.S. and Canadian utility websites, we analyze 29 features searched for on 100 different web sites and provide benchmark rankings of the results.

Content type: Benchmark Study | Document ID: EBiz-BMK-Web-11 | Author: Kim Burke, Stephanie Spalding

Increasing Online Registration: Case Studies from APS

December 8, 2010

Online self-service can’t happen unless customers first register for online access. Join us to learn how APS has used call center integration and marketing campaigns to increase its online account registration and enrollment in related offerings such as paperless billing and automatic payment.

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Content type: Web Conference | Document ID: EBiz-WC-12-10-InnovOnlineReg | Author: Florence Connally

2010 Fantasy Utility Web Site

Best Practice Examples of Electric and Gas Utility Web Pages

June 24, 2010 | Updated: December 8, 2010

What sets good online features apart from the mediocre? Come see real examples of the features that rated highly in our 2009 Review of North American Electric and Gas Company Web Sites.

Content type: Fantasy Web Site | Document ID: EBiz-FantasyWebSite-10 | Author: Florence Connally

Increasing Online Registration: Case Studies from APS

Slides

December 8, 2010

These are the web conference slides.

Content type: Slides | Document ID: EBiz-WC-12-10-InnovOnlineReg-SL | Author: Florence Connally

Increasing Online Registration: Case Studies from APS

Recording

December 8, 2010

This is the web conference recording.

Content type: Recording | Document ID: EBiz-WC-12-10-InnovOnlineReg-R | Author: Florence Connally

2010 Top Trends in E-Business for Utilities

September 1, 2010

Discover the most exciting developments and trends—and the issues that have come up—in energy e-business over the past year! We’ll give you the inside scoop on the topics such as mobile web sites, paperless billing, online videos, energy analysis, and payment trends.

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Content type: Web Conference | Document ID: EBiz-WC-9-10-TopTrends | Author: Florence Connally

2010 Top Trends in E-Business for Utilities

Slides

September 1, 2010

These are the web conference slides.

Content type: Slides | Document ID: EBiz-WC-9-10-TopTrends | Author: Florence Connally

Achieving High Adoption Rates for Key Online Transactions

August 31, 2010

The e-business metrics are in. But what goes on behind the numbers? Learn the success stories for key online transactions such as paperless billing, online payment, and secure portal sessions. These lessons will provide tips on how to improve the adoption for these key metrics at your company.

Content type: Research Brief | Document ID: EBiz-RB-7 | Author: Florence Connally

10 Key Features for Successful Online Games

August 4, 2010

We are considering adding a game to our utility web site. What are the key features of successful online games?

Content type: Ask E Source | Document ID: EBiz-AskES-40 | Author: Sarah Weldon

Customer Preferences in Online Energy-Use Information

August 2, 2010

What features of online energy-use feedback information do residential customers like?

Content type: Ask E Source | Document ID: EBiz-AskES-37 | Author: Sarah Weldon

2010 Fantasy Utility Web Site: Examples of Best Features

May 20, 2010

Find out what the ideal utility web site looks like. You’ll learn how to make your web site more effective by seeing examples of highly rated features, such as Moving and My Account, plus you’ll hear from the utilities that designed some of our favorites.

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Content type: Web Conference | Document ID: EBiz-WC-5-10-FantasyWebSite | Author: Andrew Heath

2010 Fantasy Utility Web Site: Examples of Best Features

Slides

May 20, 2010

These are the web conference slides.

Content type: Slides | Document ID: EBiz-WC-5-10-FantasyWebSite-SL | Author: Andrew Heath

2010 Fantasy Utility Web Site: Examples of Best Features

Recording

May 20, 2010

This is the web conference recording.

Content type: Recording | Document ID: EBiz-WC-5-10-FantasyWebSite-R | Author: Andrew Heath

Customer Adoption of Utility Bill Payment Channels and Tender Types

May 13, 2010

What channels are utility customers using to pay their bills? And what types of payment are utilities receiving—check, credit cards, cash?

Content type: Ask E Source | Document ID: EBiz-AskES-39 | Author: Alexandra Behringer

Extra! Extra! Read All About Online Newsletters

December 16, 2009

How are residential customer newsletters presented on utility web sites? Can customers sign up for them online?

Content type: Ask E Source | Document ID: EBiz-AskES-9 | Author: Stephanie Spalding

Utilities Offering Online Credit Card Payment

November 10, 2009

Which utilities allow customers to make one-time credit card payments through their web sites? Are any utilities accepting American Express?

Content type: Ask E Source | Document ID: EBiz-AskES-10 | Author: Alexandra Behringer

How Do Utilities Use Personas?

October 2, 2009

What is a persona? We are interested in general resources on this topic as it relates to utilities, as well as more specific information on how utilities can use personas to aid web site design.

Content type: Ask E Source | Document ID: EBiz-AskES-8 | Author: Alexandra Behringer

2009 Review of North American Electric and Gas Company Web Sites

September 17, 2009

In this, the fourth installment of the E Source benchmark review of U.S. and Canadian utility web sites, we analyze the reviews of 31 features and functions on 100 different web sites, including 4 features tested on mobile devices.

Content type: Benchmark Study | Document ID: EBiz-BMK-Web-09 | Author: Florence Connally and Stephanie Cary

2009 Review of North American Electric and Gas Company Web Sites

September 10, 2009

Content type: General Information | Author: Florence Connally and Stephanie Cary

Key Findings and Rankings from the 2009 Web Site Review

August 18, 2009

The results are in! Find out how your utility’s web site stacks up against other electric and gas companies’ sites. Join us to see the 2009 rankings and discover the latest trends in utility web site offerings and best practices.

Download Presentation (564 KB PDF)
Play Audio and Video (Streaming Video)

Content type: Web Conference

Key Findings and Rankings from the 2009 Web Site Review

Slides

August 18, 2009

These are the web conference slides.

Content type: Slides | Document ID: EBiz-WC-8-09-WebReview-SL

Key Findings and Rankings from the 2009 Web Site Review

Recording

August 18, 2009

This is the web conference recording.

Content type: Recording | Document ID: EBiz-WC-8-09-WebReview-R

Baby Boomers' Internet Use and Bill-Payment Behaviors

May 1, 2009

Do you have any information regarding Baby Boomers’ use of the Internet and how they pay their bills?

Content type: Ask E Source | Document ID: EBiz-AskES-5 | Author: Sarah Weldon

Fantasy Utility Web Site: Best Practices from the 2007 E Source Review of Electric and Gas Company Web Sites

Web Conference

April 18, 2008

What exactly does a good Home Page or Payment and Billing Options feature look like? Although we can tell you what makes a web feature good, we also want to show you.

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Download presentation (249 KB PDF)

Content type: Web Conference | Document ID: EBiz-WC-4-08-FantasyWebSite | Author: Andrew Heath

Fantasy Utility Web Site: Best Practices from the 2007 E Source Review of Electric and Gas Company Web Sites

Recording

April 18, 2008

This is the web conference recording.

Content type: Recording | Document ID: EBiz-WC-4-08-FantasyWebSite-R | Author: Florence Connally

Fantasy Utility Web Site: Best Practices from the 2007 E Source Review of Electric and Gas Company Web Sites

Slides

April 18, 2008

These are the web conference slides.

Content type: Slides | Document ID: EBiz-WC-4-08-FantasyWebSite-SL | Author: Florence Connally