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NEW!
Update on Appliance Efficiency Standards
Slides
May 22, 2012
These are the presentation slides.
Content type: Slides | Document ID: TAS-TB-3a | Author: Katie Elliott
NEW!
Update on Appliance Efficiency Standards
May 22, 2012
This 25-minute video highlights some of the key findings from a report recently released by the American Council for an Energy-Efficient Economy and the Appliance Standards Awareness Project entitled "The Efficiency Boom: Cashing In on the Savings from Appliance Standards."
Content type: Tech Brief | Document ID: TAS-TB-3 | Author: Katie Elliott
NEW!
The Mercury and Air Toxics Standards
Potential Impacts on Grid Reliability and Electricity Prices
May 14, 2012
Are we really headed for a "train wreck" with the U.S. Environmental Protection Agency’s Mercury and Air Toxics Standards (MATS)? This report will help energy managers and other energy-industry analysts assess their organizations' exposure to the issues related to MATS.
Content type: Research Brief | Document ID: EMN-RB-5 | Author: Jonathan Nelson
NEW!
Energy Costs as a Percentage of Shipments
May 9, 2012
Do you have any data that show the percentage of a business’ overall costs that are spent on electricity and total fuels? We’re trying to see which of our customers are most vulnerable to bill volatility.
Content type: Ask E Source | Document ID: BCO-AskES-8 | Author: Peter Criscione
Six Things You Always Wanted to Know About Utility Account Managers but Were Afraid to Ask
May 3, 2012
In my nearly 10-year career at E Source, I've focused primarily on residential energy-efficiency programs and related marketing approaches, so I hesitated when I was asked to take the lead on the 2011 Account Management Assessment. I'm glad I took on the challenge because it was a great experience.
Content type: E Source Blog | Document ID: ES-Blog-5-3-12-AMA | Author: Alexandra Behringer - Research Manager
NEW!
Outage Communications for Business Customers
Doing It Right Can Drive Satisfaction Higher
May 2, 2012
Engaging in proactive outage communications is one of the key ways to keep business customers satisfied. This report looks at the primary methods that utilities are using to communicate successfully with large, key account customers and small-to-midsize business customers.
Content type: Research Brief | Document ID: BMS-RB-3 | Author: Kim Burke
NEW!
Who’s In, Who’s Out: National Trends and Drivers of Efficiency-Program Participation
UMC 2012 Presentation
April 30, 2012
It’s becoming increasingly crucial for marketers to be able to understand the key drivers of participation and to determine which customer segments to target for specific programs. It’s also worth knowing how program participation alters customer satisfaction and the customers’ perception of a ...
Content type: Slides, Utility Marketing Conference | Author: Aleana Reeves, Rachel Cooper
Managing the Uncertainty of Modeling in New Construction Programs
April 20, 2012
Because utility new construction programs rely on building models to forecast future energy use for incentive payments, program managers must learn to mitigate the uncertainty around future building energy performance.
Content type: Research Brief | Document ID: EDRP-RB-23 | Author: Douglas Baston, Rachel Reiss Buckley
Segmentation, Social Media, and Behavior Change
Business Marketing Sessions from Day 1 of the 4th Annual E Source Utility Marketing Conference
April 12, 2012
On our first day at the 4th Annual E Source Utility Marketing Conference here in Charlotte, North Carolina, we had the opportunity to hear about several of Duke Energy's business energy-efficiency programs and initiatives.
Content type: E Source Blog | Document ID: ES-Blog-4-12-12-UMC-Business | Author: Jenny Field - Marketing Manager
Business Behavior-Change Case Study: Envision Charlotte
UMC 2012 Presentation
April 11, 2012
Behavior-change programs have been attracting a lot of attention, but despite their proven benefits, relatively few programs have been geared toward business customers. We build on the social marketing discussion by demonstrating the community aspect of business operations. Envision Charlotte is a community ...
Content type: Slides, Utility Marketing Conference | Author: Tom Shircliff, Vincent Davis
UPDATED!
Strategies for C&I Demand Response: Schools
September 1, 2008 | Updated: April 11, 2012
Schools can be good candidates for participating in demand-response (DR) programs. Incentive payments provide additional funds, participation can improve a school’s image, and educational opportunities can be created by enlisting students’ help in enacting a DR strategy.
Content type: Research Brief | Document ID: TAS-RB-2 | Author: Christie Rewey
UPDATED!
Strategies for C&I Demand Response: Retail
May 4, 2009 | Updated: April 11, 2012
Retail buildings tend to provide good opportunities for participation in commercial and industrial demand-response programs. Chain retail stores, in particular, can provide significant aggregate load reduction if a number of stores in the chain participate in the program.
Content type: Research Brief | Document ID: TAS-RB-6 | Author: John Sustar
They Really Like Me! Social Marketing Touches a Nerve with Businesses
UMC 2012 Presentation
April 11, 2012
You’ve heard about successful social marketing strategies that influence behaviors by emphasizing social norms and creating incentives through public transparency. But what does that mean for your business customer marketing? We’ll highlight successful case studies in which utilities used the social ...
Content type: Slides, Utility Marketing Conference | Author: Heather Mulligan
Marketing Success with Business Customer Segmentation
UMC 2012 Presentation
April 11, 2012
We have a confession: We’re tired of talking about how to segment business customers. Instead, we’re going to talk about ways that utility marketers are using segmentation to stop wasting time and money and to drive results.
Content type: Slides, Utility Marketing Conference | Author: David Schoenberg
UPDATED!
Strategies for C&I Demand Response: Manufacturing Facilities
September 1, 2008 | Updated: April 11, 2012
Given their very large overall electric loads, manufacturing facilities often have the most to gain of any commercial and industrial customer from participating in a demand-response program.
Content type: Research Brief | Document ID: TAS-RB-5 | Author: Christie Rewey
UPDATED!
Strategies for C&I Demand Response: Groceries
May 7, 2009 | Updated: April 11, 2012
Grocery stores make good candidates for commercial and industrial (C&I) demand-response programs primarily because energy costs remain one of the highest expenses in these facilities.
Content type: Research Brief | Document ID: TAS-RB-8 | Author: John Sustar
Marketing Success with Business Customer Segmentation
UMC 2012 Presentation
April 11, 2012
We have a confession: We’re tired of talking about how to segment business customers. Instead, we’re going to talk about ways that utility marketers are using segmentation to stop wasting time and money and to drive results.
Content type: Slides, Utility Marketing Conference | Author: David Werth
UPDATED!
Strategies for C&I Demand Response: Hospitals
May 18, 2009 | Updated: April 11, 2012
Hospitals can participate in demand-response programs without adversely affecting their critical loads, which include medical equipment.
Content type: Research Brief | Document ID: TAS-RB-9 | Author: John Sustar
How Eight California Data Centers Reduced Energy by 20%
A Web Conference from the California Energy Commission PIER Program
April 4, 2012
Join us to find out how eight data centers in the State of California reduced energy usage by 40 percent. Two data center specialists reveal how they modernized data centers with new wireless cooling control technology to slash cooling energy use.
Download presentation (PDF)
Download audio (MP3)
Content type: Web Conference | Document ID: CEC-WC-4-12-DataCenters | Author: Jenny Field
How Eight California Data Centers Reduced Energy by 20%
Slides
April 4, 2012
These are the web conference slides.
Content type: Slides | Document ID: CEC-WC-4-12-DataCenters-SL | Author: Jenny Field
How Eight California Data Centers Reduced Energy by 20%
Recording
April 4, 2012
This is the web conference recording.
Content type: Recording | Document ID: CEC-WC-4-12-DataCenters-R | Author: Jenny Field
Top Utility E-Channel Trends 2012
March 22, 2012
Join us to discover the most exciting e-channel trends of the past six months and gain insights into the topics your peers are taking on. Our customer experience team will present the latest insight into providing personalized online content, mobile applications, social media, and more.
Play audio and video (streaming video)
Download presentation (PDF)
Content type: Web Conference | Document ID: EBiz-WC-3-12-TopTrends | Author: Florence Connally
Top Utility E-Channel Trends 2012
Slides
March 22, 2012
These are the web conference slides.
Content type: Slides | Document ID: EBiz-WC-3-12-TopTrends-SL | Author: Florence Connally
Waste Not, Pay Not: Energy Recovery Ventilation
March 21, 2012
Proper ventilation is essential for maintaining good indoor air quality, yet it places an additional burden on heating and cooling equipment, which must condition air that will soon be exhausted from the building. Fortunately, energy recovery ventilation systems can help ameliorate this problem.
Content type: Research Brief | Document ID: TAS-RB-41 | Author: Essie Snell
Strategies for C&I Demand Response: Office Buildings
September 1, 2008 | Updated: March 20, 2012
Office buildings can be good candidates for commercial and industrial (C&I) demand-response (DR) programs because these programs provide owners with a way to trim ever-increasing energy costs and to boost their market position by promoting a “green” image.
Content type: Research Brief | Document ID: TAS-RB-3 | Author: Christie Rewey
Hybrid Ground-Source Heat Pumps
March 20, 2012
Ground-source heat pumps are often prohibitively expensive because they're sized to meet the peak heating or cooling loads for commercial buildings. This video Tech Brief explains how hybrid models downsize the ground heat exchanger and use small supplemental cooling towers or boilers to meet peak load ...
Content type: Tech Brief | Document ID: EMN-TB-1 | Author: Mary Horsey
E Source Rebate and Incentive Finder
Flyer
January 1, 2008 | Updated: March 19, 2012
The E Source Rebate and Incentive Finder is a database of demand-side management programs in the U.S. and Canada. Our database contains the most comprehensive information available today on energy-efficiency and demand-response offerings.
Content type: Flyer
Customer Experience Management: 2012 Survey Results
March 15, 2012
Based on the results of a recent E Source survey, we’ll give you the latest on the current state of customer experience management in the utility industry. Come learn who’s doing what and how it’s being done.
Play audio and video (streaming video)
Download presentation (PDF)
Content type: Web Conference | Document ID: ECM-WC-3-12-CEMSurvey | Author: Florence Connally
The Pros and Cons of Induction Lighting
March 15, 2012
What is induction lighting, how does it compare to other light sources, and what are the best applications for it?
Content type: Ask E Source | Document ID: CEMC-AskES-16 | Author: Ira Krepchin
Customer Experience Management: 2012 Survey Results
Recording
March 15, 2012
This is the web conference recording.
Content type: Recording | Document ID: ECM-WC-3-12-CEMSurvey-R | Author: Florence Connally
