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NEW!
Update on Appliance Efficiency Standards
Slides
May 22, 2012
These are the presentation slides.
Content type: Slides | Document ID: TAS-TB-3a | Author: Katie Elliott
NEW!
Update on Appliance Efficiency Standards
May 22, 2012
This 25-minute video highlights some of the key findings from a report recently released by the American Council for an Energy-Efficient Economy and the Appliance Standards Awareness Project entitled "The Efficiency Boom: Cashing In on the Savings from Appliance Standards."
Content type: Tech Brief | Document ID: TAS-TB-3 | Author: Katie Elliott
How to Find an LED to Meet Your Needs
April 19, 2012
How can we help our customers sort through all the choices and hype to find light-emitting diode (LED) products that meet their household needs?
Content type: Ask E Source | Document ID: TAS-AskES-51 | Author: Ira Krepchin
The In-Home Display: A Stepping-Stone to Deeper Savings?
April 12, 2012
Are in-home displays (IHDs) a panacea that will cure the consumer’s energy-use ignorance, or are these devices better suited as part of a multifaceted treatment program? Join us for a balanced look at the current status of IHDs, how they’re being used in utility programs, and how effective they are. ...
Play audio and video (streaming video)
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Content type: Web Conference | Document ID: IGS-WC-4-12-IHD | Author: Katie Elliott
The In-Home Display: A Stepping-Stone to Deeper Savings?
Slides
April 12, 2012
These are the web conference slides.
Content type: Slides | Document ID: IGS-WC-4-12-IHD-SL | Author: Katie Elliott
The In-Home Display: A Stepping-Stone to Deeper Savings?
Recording
April 12, 2012
This is the web conference recording.
Content type: Recording | Document ID: IGS-WC-4-12-IHD-R | Author: Katie Elliott
Marketing Prepaid Programs
April 4, 2012
Prepaid metering can be promoted to all residential customers, but certain segments value different messages delivered through specific channels. Which messaging and communication channels should you be using?
Content type: Research Brief | Document ID: RES-RB-17 | Author: Dulcey Simpkins, Sarah Fiebiger
Making Low-Income Programs Cost-Effective
March 29, 2012
This report pinpoints some common factors that drive the cost-effectiveness of low-income programs and offers solutions to make them more cost-effective.
Content type: Research Brief | Document ID: EDRP-RB-33 | Author: Kate Drexler
Top Utility E-Channel Trends 2012
March 22, 2012
Join us to discover the most exciting e-channel trends of the past six months and gain insights into the topics your peers are taking on. Our customer experience team will present the latest insight into providing personalized online content, mobile applications, social media, and more.
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Content type: Web Conference | Document ID: EBiz-WC-3-12-TopTrends | Author: Florence Connally
Top Utility E-Channel Trends 2012
Slides
March 22, 2012
These are the web conference slides.
Content type: Slides | Document ID: EBiz-WC-3-12-TopTrends-SL | Author: Florence Connally
Customer Experience Management: 2012 Survey Results
March 15, 2012
Based on the results of a recent E Source survey, we’ll give you the latest on the current state of customer experience management in the utility industry. Come learn who’s doing what and how it’s being done.
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Content type: Web Conference | Document ID: ECM-WC-3-12-CEMSurvey | Author: Florence Connally
Customer Experience Management: 2012 Survey Results
Slides
March 15, 2012
These are the web conference slides.
Content type: Slides | Document ID: ECM-WC-3-12-CEMSurvey-SL | Author: Florence Connally
Customer Experience Management: 2012 Survey Results
Recording
March 15, 2012
This is the web conference recording.
Content type: Recording | Document ID: ECM-WC-3-12-CEMSurvey-R | Author: Florence Connally
Residential Energy-Use Study 2012
March 2, 2012
Who are your residential customers? To find out, E Source partnered with The Nielsen Company on Nielsen’s 2009, 2010, and 2011 annual market research surveys of 32,000 U.S. households.
Content type: Market Study | Document ID: RES-MRS-EnergyUse-12 | Author: Rachel Cooper
The Top Five Ways to Improve Utility Websites
March 1, 2012
What are the top recommendations for improving the utility website for residential consumers?
Content type: Ask E Source | Document ID: EBiz-AskES-46 | Author: Florence Connally
Heat Pump Water Heaters: They’re Baaack!
January 26, 2012
Residential heat pump water heaters are in the midst of a significant resurgence and have the potential to save consumers substantial amounts of energy if they are installed and used correctly.
Content type: Research Brief | Document ID: TAS-RB-53 | Author: Essie Snell
An Explanation for the Rest of Us: The Difference Between Demand (kW) and Consumption (kWh)
January 11, 2012
Ask an expert what the difference is between a kilowatt (kW) and a kilowatt-hour (kWh), and he or she will tell you that a kW is a measure of power, whereas a kWh is a measure of energy. Great. However, I know I don't think in terms of power and energy.
Content type: E Source Blog | Document ID: ES-Blog-1-11-12-Explanation | Author: Todd Camnitz - Research Analyst
How Efficient Are New Homes in California?
January 5, 2012
A study examined 40 single‑family and 40 multifamily units (apartments and townhouses) that were built under the 2005 Building Energy Efficiency Standards for Residential Buildings. Data showed that the homes often didn’t perform up to code.
Content type: Tech Brief | Document ID: CEC-TB-62 | Author: Ira Krepchin
Don’t Let Fairness Concerns Derail Your Smart Grid Business Case
December 27, 2011
Utilities lack sound intelligence on pricing-program implications for verified hardship customers—those whose households meet some poverty level measure and qualify for bill assistance. Regulators' fairness concerns about pricing programs can be addressed with the strategies outlined in this report. ...
Content type: Research Brief | Document ID: IGS-RB-10 | Author: Dulcey Simpkins
Gaining Efficiencies Through Residential Product Bundling
December 19, 2011
Today’s consumers are well accustomed to product bundles, and they expect meaningful value from them. As some utilities try to capitalize on this customer desire, they’re finding that product bundling not only helps meet consumer expectations but also helps achieve program administrator goals. ...
Content type: Research Brief | Document ID: RES-RB-12 | Author: Melanie Wemple
Ah, the Life of an LED
December 5, 2011
We see lots of claims about long life for light-emitting diodes (LEDs). How do manufacturers determine those lifespans?
Content type: Ask E Source | Document ID: TAS-AskES-46 | Author: Ira Krepchin
E Source Vendor Selection Checklist
December 1, 2011
Many utilities deploying smart grid technologies are looking for a way to offer value to their customers by providing them with information about their energy use to help them manage consumption in their homes. We have developed a guide to help you choose the vendor that best fits your current and planned ...
Content type: Template | Document ID: IGS-F-6a | Author: Carol Stimmel, Sarah Weldon
More Than Just a Pretty Picture
Selecting a Smart Grid–Enabled Web Portal Vendor
April 5, 2010 | Updated: December 1, 2011
Many utilities deploying smart grid technologies are considering providing customers with a web portal display of near-real-time energy use to help those customers manage consumption in their homes. We’ve developed a guide to aide you in selecting the right solution for your utility.
Content type: Focus Report | Document ID: IGS-F-6 | Author: Carol Stimmel, Sarah Weldon
Do You Have What It Takes to Implement a Residential Deep Energy Retrofit Program?
November 30, 2011
As utilities continue to search for new program types that can help them meet demand-side management efficiency goals, residential deep energy retrofit programs are beginning to emerge as one new option. Read what five utilities have learned from their experiences with these programs.
Content type: Research Brief | Document ID: EDRP-RB-30 | Author: Todd Camnitz
Will the Rare-Earth Metals Crunch Hurt Fluorescent Lighting Programs?
November 18, 2011
What's going on with the prices for fluorescent lamps? How can we keep rising prices from bankrupting our fluorescent lighting programs?
Content type: Ask E Source | Document ID: TAS-AskES-53 | Author: Lee Hamilton
Developing Energy-Efficient Communities
The Chula Vista Case Study
November 11, 2011
Join us to find out how to drive significant reductions in communitywide energy consumption by using efficient urban design, building technologies, and development practices.
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Content type: Web Conference | Document ID: CEC-WC-11-11-ChulaVista | Author: Jenny Field
Developing Energy-Efficient Communities
Slides
November 11, 2011
These are the web conference slides.
Content type: Slides | Document ID: CEC-WC-11-11-ChulaVista-SL | Author: Jenny Field
Developing Energy-Efficient Communities
Recording
November 11, 2011
This is the web conference recording.
Content type: Recording | Document ID: CEC-WC-11-11-ChulaVista-R | Author: Jenny Field
Is My New Electricity Meter Safe?
October 20, 2011
Do you have customers who are concerned about the potential health impacts of radiofrequency emissions from smart meters? Our Customer Direct pamphlet takes a look at the research and explains why such concerns don't appear to be well founded.
Content type: ESCD Pamphlet | Document ID: IGS-P-2-ESCD | Author: Essie Snell
Update on Bill Design
August 1, 2008 | Updated: October 12, 2011
We are preparing to redesign our utility bill statement. Where can I find sample bills used by other utilities? Have you seen any new features for paper bills since the last E Source report on this subject?
Content type: Ask E Source | Document ID: RES-AskES-3b | Author: Gwen Farnsworth
