Fall 2012 E Source Customer Experience Roundtable
October 2, 2012
October 2, 2012, in Denver, Colorado This valuable, highly interactive roundtable has grown out of the popular “Peer Problem-Solving” sessions held at the E Source Forum in past years. Meeting customer service expectations through your utility call center, interactive ...
Content type: Customer Experience Roundtable
2012 E Source Utility Customer Experience Conference
May 7, 2012
The 2012 E Source Utility Customer Experience Conference is packed full of customer experience (CE) experts from both inside and outside the utility industry. This conference is designed to help utilities optimize their focus regardless of how far along they are in their CE journey.
Content type: Utility Customer Experience Conference
4th Annual E Source Utility Marketing Conference
Accelerating Change for Energy Programs & Communications
April 11, 2012
It's time to start marketing like it matters. Your customers are continually evolving and utilities must keep up to enhance customer engagement in the coming years. Join us this spring in Charlotte, North Carolina, to learn how to say it so your customers will listen.
Content type: Utility Marketing Conference
NEW!
Making Energy Use Understandable and Engaging
February 8, 2012
Learn how building dashboards enable employees and visitors to understand the building’s—and its owner’s—energy performance.
Content type: Bottom Line | Document ID: BottomLine-2-12 | Author: Kevin Vranes
NEW!
Green Buttons, HPWHs, and High-Efficiency Chillers
February 7, 2012
February 2012 issue of E Source Tech News.
Content type: Service E-mail, Tech News | Document ID: TAS-TN-2-12
NEW!
Efficiency Beyond Widgets: C&I Behavioral Program Options
February 7, 2012
This review of behavioral program options for the commercial sector helps demand-side management program managers view the lay of the land for programs that focus on changing how people think about and use energy, rather than on installing efficient devices.
Content type: Research Brief | Document ID: EDRP-RB-22 | Author: Dulcey Simpkins
NEW!
Get to Know an E Sourcer: Mike Weedall
February 3, 2012
Mike Weedall recently joined us as a senior advisor, and during his first week here at E Source, he gave a presentation on the state of energy efficiency in the Pacific Northwest. It was so interesting to hear his insights, especially on efficiency as the "fifth fuel."
Content type: E Source Blog | Document ID: ES-Blog-2-3-12-Weedall | Author: Kym Wootton
NEW!
Making Backup Generators Pay Back
January 26, 2012
What are the costs associated with natural gas and diesel backup generators for commercial applications? Under what conditions can we expect a reasonable payback on that investment?
Content type: Ask E Source | Document ID: CEMC-AskES-14 | Author: Bryan Jungers
NEW!
AMI-Enabled Web Portals
January 26, 2012
January 2012 issue of the E Source Intelligent Grid Service newsletter.
Content type: Service E-mail | Document ID: IGS_SE_1-26-12
NEW!
Heat Pump Water Heaters: They’re Baaack!
January 26, 2012
Residential heat pump water heaters are in the midst of a significant resurgence and have the potential to save consumers substantial amounts of energy if they are installed and used correctly.
Content type: Research Brief | Document ID: TAS-RB-53 | Author: Essie Snell
Push the Green Button to See Your Energy Use
January 25, 2012
An exciting thing happened last week: The three major utilities in California, Pacific Gas and Electric, San Diego Gas & Electric, and Southern California Edison all unveiled “Green Buttons” on their websites.
Content type: E Source Blog | Document ID: ES-Blog-1-25-12-GreenButton | Author: Lee Hamilton - Research Associate
What Do You Need from a DSM Tracking System?
January 25, 2012
Has your utility been struggling to overhaul its existing demand-side management (DSM) tracking system or implement a new one? You’re not alone—there are numerous utilities out there facing challenges in this area.
Content type: E Source Blog | Document ID: ES-Blog-1-25-12-DSMTracking | Author: Adam Maxwell - Product Manager for the E Source Efficiency & Demand-Response Programs Service
NEW!
Communication Is the Key to Large Business Customer Satisfaction
January 24, 2012
January 2012 issue of the E Source Business Market newsletter.
Content type: Service E-mail | Document ID: BMS_SE_1-24-12
NEW!
Can Smart Meters Make Prepaid Work for You?
How AMI Breaks Down Barriers to Prepaid Programs
January 23, 2012
Prepaid metering with advanced metering infrastructure is a win-win situation: Customers get convenience and control and utilities get increased customer satisfaction and decreased collection costs. This report explores the prepaid programs of four U.S. utilities.
Content type: Research Brief | Document ID: IGS-RB-12 | Author: Sarah Fiebiger
Get to Know an E Sourcer: Mary Horsey
January 20, 2012
Mary Horsey is part of our incredible research team here at E Source, and she manages the Technology Assessment group. One of the reasons that our researchers are so amazing is that they truly have a passion for the subject matters they're responsible for, and that couldn't be more true about Mary. ...
Content type: E Source Blog | Document ID: ES-Blog-1-20-12-Horsey | Author: Kym Wootton
NEW!
Why You Should Attend the E Source Utility Marketing Conference
January 19, 2012
January 2012 issue of the E Source Utility Communicators Service newsletter.
Content type: Service E-mail | Document ID: UCS_SE_1-19-12
NEW!
How Soaring Phosphor Prices Will Affect Utility Programs
January 18, 2012
Learn how to adjust your lighting programs to deal with the rising costs of the rare-earth metal phosphors used in fluorescent lamps.
Content type: E NEWS | Document ID: ENews-1-12 | Author: Lee Hamilton
Top 10 (or So) Energy Podcasts
January 18, 2012
At E Source, we recently received a question from a member about energy and environmental podcasts, and it made me rethink my on-demand radio-listening habits. Maybe I could listen to something entertaining and actually learn something useful at the same time.
Content type: E Source Blog | Document ID: ES-Blog-1-18-12-Podcasts | Author: Stephanie Spalding - Research Manager
NEW!
The Most Read Efficiency Reports of 2011
January 17, 2012
January 2012 issue of the E Source Efficiency Services newsletter.
Content type: Service E-mail | Document ID: EDRP-TAS_Efficiency_SE_1-17-12
NEW!
Tech Roundup, Facility-Level Efficiency, Air-Cooled Chillers, and an NREL Tour at EMR
January 17, 2012
Jnauary 2012 issue of the E Source Corporate Energy Managers' Consortium newsletter.
Content type: Service E-mail | Document ID: CEMC_SE_1-17-12
Need to Find Deemed Savings Numbers? Effective Useful Life? Look No Further!
January 13, 2012
If you need to find technical reference manuals for your jurisdiction, check out our report, Repository of Publicly Available Technical Reference Manuals, by Todd Camnitz. It's available to members of the E Source Efficiency & Demand-Response Programs Service!
Content type: E Source Blog | Document ID: ES-Blog-1-13-12-TRMs | Author: Adam Maxwell - Product Manager for the E Source Efficiency & Demand-Response Programs Service
NEW!
Join Us at the Inaugural E Source Utility Customer Experience Conference
January 12, 2012
January 2012 issue of the E Source Utility Customer Care Service newsletter.
Content type: Service E-mail | Document ID: UCC_SE_1-12-12
An Explanation for the Rest of Us: The Difference Between Demand (kW) and Consumption (kWh)
January 11, 2012
Ask an expert what the difference is between a kilowatt (kW) and a kilowatt-hour (kWh), and he or she will tell you that a kW is a measure of power, whereas a kWh is a measure of energy. Great. However, I know I don't think in terms of power and energy.
Content type: E Source Blog | Document ID: ES-Blog-1-11-12-Explanation | Author: Todd Camnitz
NEW!
Give Your 2012 Marketing Strategy a Boost
January 10, 2012
January 2012 issue of the E Source Residential Market Service newsletter.
Content type: Service E-mail | Document ID: RES_SE_1-10-12
SMB Segmentation: Your Customers and Employees Will Thank You
January 9, 2012
Utility marketers will learn the direct effect that segmentation has on corporate goals – customer satisfaction and program participation – and the indirect effect that it can have on employee engagement.
Content type: Focus Report | Document ID: BCO-F-1 | Author: Jenny Field
A New Efficiency Financing Wave Worth Catching?
January 9, 2012
I'm a huge believer in energy-efficiency financing programs. I personally think that one of the biggest barriers to installing energy-efficiency measures is a lack of up-front capital.
Content type: E Source Blog | Document ID: ES-Blog-1-9-12-Financing | Author: Adam Maxwell - Product Manager for the E Source Efficiency & Demand-Response Programs Service
E Source Customer Experience Conference
January 9, 2012
January 2012 issue of the E Source E-Business Service newsletter.
Content type: Service E-mail | Document ID: EBiz_SE_1-5-12
How Efficient Are New Homes in California?
January 5, 2012
A study examined 40 single‑family and 40 multifamily units (apartments and townhouses) that were built under the 2005 Building Energy Efficiency Standards for Residential Buildings. Data showed that the homes often didn’t perform up to code.
Content type: Tech Brief | Document ID: CEC-TB-62 | Author: Ira Krepchin
Repository of Publicly Available Technical Reference Manuals
January 3, 2012
Where can I find a repository of demand-side management (DSM) deemed savings values or other measure-specific assumptions? Is there a national database with this information?
Content type: Ask E Source | Document ID: EDRP-AskES-45 | Author: Todd Camnitz
