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NEW!
E Source E-Channel Leaders Group Call
June 20, 2012
Join our inaugural call, in which we’ll go around the phone to find out what utility web professionals from across the U.S. and Canada are currently working on, what is going well, and what isn’t, and we'll share solutions and best practices in real time.
Content type: Leadership Call | Document ID: ECS_LC-6-12_Echannel | Author: Matthew Burks
Customer Experience Leaders Group Call – May 2012
May 30, 2012
The Customer Experience Leaders Group Call is a bimonthly, interactive, discussion-based conference call with utility leaders from across North America. This is a vendor-free call, allowing individuals who focus on customer experience to freely discuss challenges, success stories, and questions.
Content type: Leadership Call | Document ID: CES-LC-5-12-CustomerExperience | Author: Maureen Russolo
NEW!
Utility Social Media Leaders Group Call – May 2012
May 29, 2012
Join us for a bimonthly, highly interactive, discussion-based conference call with utility leaders involved in social media.
Content type: Leadership Call | Document ID: ECM-LC-5-12-UtilitySocialMedia
The Latest Trends in Utility E-Business
May 23, 2012
Hear the results of the 2012 E Source E-Business Metrics Survey and compare your metrics to industry benchmarks. Learn what it means for utilities, discover how e-business metrics have changed over time, and discuss challenges and successes with your peers.
Content type: Web Conference | Document ID: ECS-WC-5-12-MetricsFindings | Author: Sarah Fiebiger
Contact Center Leaders Group Call – May 2012
May 2, 2012
Join us for the inaugural Utility Contact Center Leaders Group Call. We'll discuss all aspects of utility contact centers—focusing on current issues, pressing questions, and new ideas—with respected utility peers in a secure, vendor-free environment.
Content type: Leadership Call | Document ID: UCC-LC-4-12-ContactCenter | Author: Rich Goodwin
How 50 Utilities Are Using Social Media
May 1, 2012
Join us to hear the latest from our 2012 Utility Social Media Survey, the most comprehensive in our industry. Find out how 50 top utilities are addressing social media budgets, staffing, return on investment, goals, reporting, and other critical issues. We’ll also explore who is doing what and why. ...
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Content type: Web Conference | Document ID: ECS-WC-5-12-SocialMedia | Author: Matthew Burks, Stephanie Spalding
Customer Experience Leaders Group Call – April 2012
April 5, 2012
Calling all utility customer experience professionals! Join us for the inaugural Utility Customer Experience Leaders Group Call. We'll discuss all aspects of utility customer experience, current issues, pressing questions, and ideas with respected utility peers in a secure, vendor-free environment.
Content type: Leadership Call | Document ID: ECM-LC-4-12-CustomerExperience | Author: Maureen Russolo
Top Utility E-Channel Trends 2012
March 22, 2012
Join us to discover the most exciting e-channel trends of the past six months and gain insights into the topics your peers are taking on. Our customer experience team will present the latest insight into providing personalized online content, mobile applications, social media, and more.
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Content type: Web Conference | Document ID: EBiz-WC-3-12-TopTrends | Author: Florence Connally
Customer Experience Management: 2012 Survey Results
March 15, 2012
Based on the results of a recent E Source survey, we’ll give you the latest on the current state of customer experience management in the utility industry. Come learn who’s doing what and how it’s being done.
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Content type: Web Conference | Document ID: ECM-WC-3-12-CEMSurvey | Author: Florence Connally
Utility Social Media Leaders Group Call – February 2012
February 28, 2012
Join us for a bimonthly, highly interactive, discussion-based conference call with utility leaders involved in social media.
Content type: Leadership Call | Document ID: UCS-LC-2-12-UtilitySocialMedia | Author: Matthew Burks
Utility Social Media Leaders Group Call - December 2011
December 6, 2011
The Utility Social Media Leaders Group Call is a quarterly, highly interactive, discussion-based conference call with utility leaders from across North America. We’ll cover the topic of utility social media.
Content type: Leadership Call | Document ID: UCS-LC-12-11-UtilitySocialMedia | Author: Matthew Burks
Hurricane Irene Communications Review Discussion
October 2011
October 25, 2011
The Hurricane Irene Communications Review Discussion is a highly interactive, discussion-based conference call with utility leaders from across North America. We'll cover the topic of Hurricane Irene communications.
Content type: Leadership Call | Document ID: UCS-LC-10-11-HurricaneIrene | Author: Matthew Burks
Utility Crisis Communications Leaders Group Call
October 2011
October 12, 2011
Date: Wednesday, October 12, 2011 Time: 12:00 pm MDT Duration: 1 hour Moderator: Matthew Burks Agenda: The Utility Crisis Communications Leaders Group Call is a quarterly, highly interactive, discussion-based conference ...
Content type: Leadership Call | Document ID: UCS-LC-10-11-UtilityCrisis | Author: Matthew Burks
Utility Social Media Leaders Group Call - October 2011
October 5, 2011
The Utility Social Media Leaders Group Call is a quarterly, highly interactive, discussion-based conference call with utility leaders from across North America. We'll cover the topic of Utility Social Media. Call participants will be encouraged to discuss current issues, pressing questions, and new ideas ...
Content type: Leadership Call | Document ID: UCS-LC-10-11-UtilitySocialMedia | Author: Matthew Burks
Key Findings and Rankings from the 2011 Website Review
August 23, 2011
The results are in! Find out how your utility’s website stacks up against other electric and gas company sites. Join us to see the 2011 rankings and discover the latest trends in utility website and mobile web offerings.
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Content type: Web Conference | Document ID: EBiz-WC-8-2011-2011ReviewResults | Author: Kim Burke, Stephanie Spalding
Key Findings from the 2011 E-Business Metrics Survey
April 27, 2011
Join us to get a snapshot of the state of e-business in the utility industry. Learn results from our recent e-business metrics survey, trends in adoption of online services, and insights into and strategies for improving your company’s e-business activities.
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Content type: Web Conference | Document ID: EBiz-WC-4-11-MetricsSurvey | Author: Florence Connally
Increasing Online Registration: Case Studies from APS
December 8, 2010
Online self-service can’t happen unless customers first register for online access. Join us to learn how APS has used call center integration and marketing campaigns to increase its online account registration and enrollment in related offerings such as paperless billing and automatic payment.
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Content type: Web Conference | Document ID: EBiz-WC-12-10-InnovOnlineReg | Author: Florence Connally
2010 Top Trends in E-Business for Utilities
September 1, 2010
Discover the most exciting developments and trends—and the issues that have come up—in energy e-business over the past year! We’ll give you the inside scoop on the topics such as mobile web sites, paperless billing, online videos, energy analysis, and payment trends.
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Content type: Web Conference | Document ID: EBiz-WC-9-10-TopTrends | Author: Florence Connally
Utility 2010 Social Media Midyear Review
And Summary of the E Source 2010 Utility Social Media Survey
July 20, 2010
Join us to get a snapshot of who’s doing what with social media in the utility space. We’ll review key social media learnings, insights, and strategies from our spring social media conference and share results from a recent national social media survey.
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Content type: Web Conference | Document ID: UCS-WC-7-10-SocMediaReview | Author: Matthew Burks
2010 Fantasy Utility Web Site: Examples of Best Features
May 20, 2010
Find out what the ideal utility web site looks like. You’ll learn how to make your web site more effective by seeing examples of highly rated features, such as Moving and My Account, plus you’ll hear from the utilities that designed some of our favorites.
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Content type: Web Conference | Document ID: EBiz-WC-5-10-FantasyWebSite | Author: Andrew Heath
How to Make My E Source Work for You
May 18, 2010
Find out how to get more from your E Source membership with My E Source. You’ll learn about time-saving tools and how to stay up-to-date on the most recent E Source research and analysis.
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Content type: Web Conference | Document ID: ES-WC-5-10-MyESource | Author: Ken Black
Serving Business Customers Online
March 17, 2010
Business customers increasingly turn to their utility’s web site for information and customer service. Is your web site meeting their needs? Come find out from J.D. Power and Associates how your web site can improve business customer satisfaction and hear how CPS Energy created a business portal. ...
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Content type: Web Conference | Document ID: BMS-WC-03-10-BizWeb | Author: Mike Hildebrand
Talking Smart Grid–Enabled Web Portals: What’s Working?
March 4, 2010
Smart grid–enabled web portals are becoming popular for customers interested in tracking energy use. Join us in this vendor-free web conference to brainstorm and openly discuss what’s working, what’s not, vendor selection, and future considerations for these portals.
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Content type: Web Conference | Document ID: IGS-WC-3-10-WebPortals | Author: Carol Stimmel
Utility Intranet Best Practices
March 2, 2010
Ever wonder what other companies’ intranets look like? Here’s your chance to find out in this “look and see” web conference! Join us to hear best practices from utility intranet managers on how the intranet is used to engage employees, enhance employee productivity, and reinforce corporate messages. ...
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Content type: Web Conference | Document ID: EBiz-WC-3-10-Intranet | Author: Andrew Heath
Smart Grid Data Privacy
Perceptions, Fear, Responsibility, and Trust
December 10, 2009
Dealing with data privacy and network security has become a key issue when implementing smart grid and advanced metering infrastructure. Join us to learn from experts in the field on how you can work with your customers to ensure that their privacy and security are protected.
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Content type: Web Conference | Document ID: ES-WC-12-09-Privacy | Author: Kenneth Black
Utility Web Site Updates: Outage Update and Mobile Web
December 3, 2009
Mobile Internet usage and other web trends are changing customer needs, so utility web sites must evolve to meet them. Join us to get the scoop on ConEdison’s online Outage Update feature and Tampa Electric’s dedicated mobile web site.
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Content type: Web Conference | Document ID: EBIZ-WC-12-09-UpdateMobile | Author: Andrew Heath
Social Media Strategy Case Study: Qwest Communications
An Insider's Tour of How Qwest Entered the Social Media Game
November 19, 2009
Qwest Communications represents an interesting and important case study for utility social media strategy and implementation. Brand management and the uncharted waters of social media customer care interactions were top of mind as Qwest stepped into the digital social media space.
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Content type: Web Conference | Document ID: UCS-WC-11-09-Qwest | Author: Matt Burks
Fundamentals of Social Media Strategy
Web Conference
September 10, 2009
Get an in-depth look at social media and why it can no longer be ignored! You’ll learn specific, strategic guidance and see case studies from both inside and outside the utility industry.
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Content type: Web Conference | Document ID: UCS-WC-9-09-SocialMedia | Author: Matthew Burks
Key Findings and Rankings from the 2009 Web Site Review
August 18, 2009
The results are in! Find out how your utility’s web site stacks up against other electric and gas companies’ sites. Join us to see the 2009 rankings and discover the latest trends in utility web site offerings and best practices.
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Content type: Web Conference
How E Source Tweets with Twitter
Web Conference
August 11, 2009
Find out how E Source is using Twitter and what lessons we have learned in getting started. Plus, you’ll learn how to decode tweets and see what some utilities are doing in the Twitterverse.
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Content type: Web Conference | Document ID: Forum-WC-8-09-Twitter | Author: Kathleen Burns
