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Welcome to the E Source Resource Center, which provides easy access to our comprehensive library of research, analysis, and tools.

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The "Fab Five" Most Read Reports of 2011

December 27, 2011

December 2011 issue of the E Source Business Market newsletter.

Content type: Service E-mail | Document ID: BMS_SE_12-27-11

Free PIER Resources

November 22, 2011

November 2011 issue of the E Source Business Market newsletter.

Content type: Service E-mail | Document ID: BMS_SE_11-22-11

Controversy at the Server Farm

October 27, 2011

October 2011 issue of the E Source Business Market newsletter.

Content type: Service E-mail | Document ID: BMS_SE_10-27-11

Reaching Commercial Property Managers

September 27, 2011

September 2011 issue of the E Source Business Market newsletter.

Content type: Service E-mail | Document ID: BMS_SE_9-27-11

Networking with Your Account Management Peers

August 23, 2011

August 2011 issue of the E Source Business Market newsletter.

Content type: Service E-mail | Document ID: BMS_SE_8-23-11

Innovative Strategy: Marketing Programs by Business Type

July 26, 2011

July 2011 issue of the E Source Business Market newsletter.

Content type: Service E-mail | Document ID: BMS_SE_7-26-11

A Toast to Energy Efficiency

June 28, 2011

June 2011 issue of the E Source Business Market newsletter.

Content type: Service E-mail | Document ID: BMS_SE_6-28-11

Managing Energy Costs in Hospitals

January 29, 2010 | Updated: April 23, 2010

By increasing energy efficiency, hospitals can improve their bottom line and free up funds to invest in new technologies and improve patient care.

Content type: ESCD Pamphlet | Document ID: BCO-P-15-ESCD | Author: Chelsea Hodge

Business Customer Credit and Collections in Hard Times

January 27, 2010

Current economic conditions are increasingly driving business customers to financial delinquency and bankruptcy. How can utilities help their business customers during these tough times? Join us to learn more about these economic trends and hear what Pacificorp has done to reduce write-offs.

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Content type: Web Conference | Document ID: BAM-WC-1-10-Credit | Author: Sarah Weldon

Business Customer Credit and Collections in Hard Times

Recording

January 27, 2010

This is the web conference recording.

Content type: Recording | Document ID: BAM-WC-1-10-Credit-R | Author: Sarah Weldon

Business Customer Credit and Collections in Hard Times

Slides

January 27, 2010

These are the web conference slides.

Content type: Slides | Document ID: BAM-WC-1-10-Credit-SL | Author: Sarah Weldon

Pulp and Paper Manufacturing

January 14, 2010

The paper manufacturing industry includes two main subsectors: pulp, paper, and paperboard mills and converted paper products manufacturing. Many opportunities exist to save energy in paper manufacturing facilities.

Content type: Sector Snapshot | Document ID: BAM-S-8 | Author: Joe Shekiro and Neil Kolwey

Notes from the 5th Annual E Source Account Management Summit

January 11, 2010

More than 40 account managers and account management leaders attended the 5th Annual E Source Account Management Summit in Denver, Colorado, on September 22, 2009. We discussed new technologies for commercial and industrial customers, the changing face of account management, and more.

Content type: Account Management Summit, Meeting Notes | Document ID: AMS-Summit Notes-09 | Author: Mike Hildebrand

2009 Account Management Assessment

Key Findings

December 16, 2009

The wait is over! Join us to learn the key findings from the 2009 E Source Account Management Assessment. Discover business account management best practices and areas for improvement, and hear from the three highest-scoring utilities.

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Content type: Web Conference | Document ID: BMS-WC-12-09-AMA | Author: Mike Hildebrand

2009 Account Management Assessment

Recording

December 16, 2009

This is the web conference recording.

Content type: Recording | Document ID: BMS-WC-12-09-AMA-R | Author: Mike Hildebrand

2009 Account Management Assessment

Slides

December 16, 2009

These are the web conference slides.

Content type: Slides | Document ID: BMS-WC-12-09-AMA-SL | Author: Mike Hildebrand

Smart Grid Data Privacy

Perceptions, Fear, Responsibility, and Trust

December 10, 2009

Dealing with data privacy and network security has become a key issue when implementing smart grid and advanced metering infrastructure. Join us to learn from experts in the field on how you can work with your customers to ensure that their privacy and security are protected.

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Content type: Web Conference | Document ID: ES-WC-12-09-Privacy | Author: Kenneth Black

Smart Grid Data Privacy

Recording

December 10, 2009

This is the web conference recording.

Content type: Recording | Document ID: ES-WC-12-09-Privacy-R | Author: Kenneth Black

Smart Grid Data Privacy

Slides

December 10, 2009

These are the web conference slides.

Content type: Slides | Document ID: ES-WC-12-09-Privacy-SL | Author: Kenneth Black

Results from the 2009 E Source Gap and Priority Benchmark

December 9, 2009

Find out the results from our innovative new survey of large business customers. Join us to learn what these customers need from their utilities and which energy providers are the best at meeting those needs.

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Content type: Web Conference | Document ID: BCO-WC-12-09-GPB | Author: Mike Hildebrand

2009 E Source Account Management Assessment

Account Management Best Practices

December 7, 2009

The 2009 E Source Account Management Assessment surveyed utilities on account management practices for all sizes of business customers. The results give an actionable set of data to help utilities improve their account management practices and see how they stack up against others in the industry.

Content type: Benchmark Study | Document ID: BAM-BMK-AMA-09 | Author: Sarah Weldon and Matthew Joyce

2009 E Source Utility Gap and Priority Benchmark: A Survey of Managed Accounts

Industry Report

December 3, 2009

The 2009 E Source Gap and Priority Benchmark surveyed 762 large U.S. businesses to determine how utilities and utility account representatives can better serve them. We provide recommendations for meeting large businesses’ rising expectations of their utilities and utility account representatives. ...

Content type: Benchmark Study | Document ID: BAM-BMK-GPB-09 | Author: Chad Garrett

Communicating Energy Prices to Your Large Industrial Customers

November 24, 2009

What are some effective ways to provide energy price communications to large industrial customers? Do you have any examples of how price communications have positively influenced customer satisfaction?

Content type: Ask E Source | Document ID: BCO-AskES-5 | Author: Alexandra Behringer

Results from the 2009 E Source Gap and Priority Benchmark

Recording

November 18, 2009

This is the web conference recording.

Content type: Recording | Document ID: BCO-WC-12-09-GPB-R | Author: Mike Hildebrand

Results from the 2009 E Source Gap and Priority Benchmark

Slides

November 18, 2009

These are the web conference slides.

Content type: Slides | Document ID: BCO-WC-12-09-GPB-SL | Author: Mike Hildebrand

Security Deposit Policies for Commercial Customers

November 16, 2009

What security deposit policies are utilities using for their commercial customers?

Content type: Ask E Source | Document ID: UCC-AskES-10 | Author: Sarah Weldon

What Do Corporate Energy Managers Want from Their Utility Account Representative?

November 5, 2009

How can you best serve your corporate energy manager customers in a variety of business, economic, and regulatory climates?

Content type: Research Brief | Document ID: BMS-RB-5 | Author: Stephanie Cary

Outlook for Power and Gas Prices

Fall 2009

October 14, 2009

Wholesale natural gas prices will gradually increase beginning this winter, but they should stay below about $5.50 per million Btu throughout 2010. Wholesale electricity prices will follow the trends in wholesale natural gas prices.

Content type: ESCD Report, Focus Report, Outlook for Power and Gas Prices | Document ID: CEMC-F-15-ESCD | Author: Neil Kolwey and Bill Horton

The Role of Account Managers in Energy Efficiency

October 1, 2009

What are best practices for account manager engagement related to energy efficiency?

Content type: Ask E Source | Document ID: BMS-AskES-1 | Author: Gwen Farnsworth

5th Annual E Source Account Management Summit

September 22, 2009

Tune up your account management processes. Elevate your knowledge on where energy prices are headed and why, and get the latest on the greenhouse gas regulatory landscape.

Content type: Account Management Summit