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Talking Tough Topics with Small Biz: Rate Communications Channels and Strategies

September 26, 2012

What are the primary challenges to reaching out to small and midsize business (SMB) customers regarding a rate change? What are the most effective channels and outreach strategies for communicating a rate-structure change or rate increase to SMB customers?

Content type: Ask E Source | Document ID: BCO-AskES-9 | Author: Kim Burke, Rachel Cooper, Dulcey Simpkins

Leveling the Paying Field, Part 2

Levelized Billing Programs for Business Customers

August 29, 2012

What are the standard characteristics of utility levelized billing programs for business customers, and how do utilities calculate monthly payments?

Content type: Ask E Source | Document ID: UCC-AskES-54 | Author: Sarah Fiebiger

Energy Costs as a Percentage of Shipments

May 9, 2012

Do you have any data that show the percentage of a business’ overall costs that are spent on electricity and total fuels? We’re trying to see which of our customers are most vulnerable to bill volatility.

Content type: Ask E Source | Document ID: BCO-AskES-8 | Author: Peter Criscione

The Pros and Cons of Induction Lighting

March 15, 2012

What is induction lighting, how does it compare to other light sources, and what are the best applications for it?

Content type: Ask E Source | Document ID: CEMC-AskES-16 | Author: Ira Krepchin

Driving Efficiency Action at the Facility Level

December 21, 2011

What are some best practices developed by corporate energy managers to encourage their facility managers to improve the energy performance of their buildings?

Content type: Ask E Source | Document ID: CEMC-AskES-12 | Author: Mary Horsey

How Utilities Classify Key, Large, Midsize, and Small Business Customers

December 14, 2011

Why is it useful for utilities to designate business customers into size categories, and what criteria are used to make these distinctions?

Content type: Ask E Source | Document ID: BMS-AskES-3 | Author: Sarah Fiebiger

Server Virtualization Programs: To Incentivize or Not to Incentivize?

January 10, 2011

Is server virtualization becoming such an accepted practice that it no longer needs to be incentivized? What should we consider free-ridership when it comes to this kind of program?

Content type: Ask E Source | Document ID: TAS-AskES-28 | Author: Mary Horsey

Saving Energy in Server Closets

January 6, 2011

What are some good strategies for reducing energy consumption in server closets?

Content type: Ask E Source | Document ID: CEMC-AskES-9 | Author: Essie Snell

Sharing the Costs and Benefits of Energy Efficiency in Commercial Real Estate

December 30, 2010

I am negotiating a green lease for my company. Is there a standard green lease that will maximize my opportunities to drive down energy costs through improved controls and occupant behavior as well as facilitate investment in new energy-efficiency technologies?

Content type: Ask E Source | Document ID: CEMC-AskES-8 | Author: Melanie Wemple

Top Tips for Trade Ally Newsletters

December 7, 2010

What are best practices for trade ally newsletters? Can you provide some examples?

Content type: Ask E Source | Document ID: BCO-AskES-7 | Author: Kim Burke

Walmart’s Initiative on Greening the Supply Chain

October 25, 2010

I heard about Walmart’s sustainability efforts, and in particular the company’s sustainable product index. Will this affect other businesses?

Content type: Ask E Source | Document ID: BMS-AskES-9 | Author: Yuki Iida

Energy-Efficiency Resources for Businesses

August 26, 2010

Are there any free online resources or programs that provide practical energy-efficiency information for facility managers or energy directors?

Content type: Ask E Source | Document ID: CEMC-AskES-4 | Author: Kim Knox

Workin’ at the Car Wash (to Save Energy)

July 28, 2010

What are some effective ways to save energy in automatic car washes?

Content type: Ask E Source | Document ID: TAS-AskES-21 | Author: Essie Snell

Energy Price Guidance

An Innovative Price Communication Strategy

July 16, 2010

Are there any new and innovative ways that utilities are communicating with their customers about rate cases?

Content type: Ask E Source | Document ID: UCS-AskES-17 | Author: Maggie Boys

The Rural Large Business Opportunity: Use High Satisfaction with Account Reps to Drive Overall Satisfaction

June 23, 2010

Are there any differences in customer satisfaction ratings and attitudes between rural and urban large business customers?

Content type: Ask E Source | Document ID: BMS-AskES-11 | Author: Sarah Weldon and Ethan Brown

Is It a Retrofit or Existing Building Commissioning?

June 2, 2010

How do you differentiate between efficiency measures that are considered retrofits and those that are conducted as part of existing building commissioning?

Content type: Ask E Source | Document ID: CEMC-AskES-3 | Author: Peter Criscione

Energy Consumption Metrics

April 6, 2010

In addition to Btu per square foot per year, what metrics are typically used to track energy use and performance for different types of businesses?

Content type: Ask E Source | Document ID: BMS-AskES-7 | Author: Essie Snell

Communicating Energy Prices to Your Large Industrial Customers

November 24, 2009

What are some effective ways to provide energy price communications to large industrial customers? Do you have any examples of how price communications have positively influenced customer satisfaction?

Content type: Ask E Source | Document ID: BCO-AskES-5 | Author: Alexandra Behringer

Security Deposit Policies for Commercial Customers

November 16, 2009

What security deposit policies are utilities using for their commercial customers?

Content type: Ask E Source | Document ID: UCC-AskES-10 | Author: Sarah Weldon

Handheld Devices for Small Business Energy Audits

October 22, 2009

What are the benefits of using handheld devices to conduct energy audits for small businesses? Who are the providers of such devices?

Content type: Ask E Source | Document ID: BCO-AskES-4 | Author: Florence Connally

The Role of Account Managers in Energy Efficiency

October 1, 2009

What are best practices for account manager engagement related to energy efficiency?

Content type: Ask E Source | Document ID: BMS-AskES-1 | Author: Gwen Farnsworth

Natural Gas Price Projections and Possible Impacts of Waxman-Markey

August 26, 2009

How do you expect wholesale natural gas prices to change from 2010 to 2020? If Waxman-Markey is passed in 2009 or 2010, how will it affect these prices?

Content type: Ask E Source | Document ID: CAS-AskES-3 | Author: Neil Kolwey

Green Power Programs for Large Commercial and Industrial Customers

August 25, 2009

What types of green power programs are available for large commercial and industrial customers? What are some of the options if utilities lack sufficient renewable resources?

Content type: Ask E Source | Document ID: CAS-AskES-4 | Author: Kim Knox

Business Energy Audits

August 17, 2009

What does a typical on-site business energy audit entail? How are utilities marketing energy audits to their business customers?

Content type: Ask E Source | Document ID: BCO-AskES-2 | Author: Kim Knox

Savings from a Compressed Work Week

June 19, 2009

Can you save energy in a building by switching to a compressed work week, such as a 4-day, 10-hours-per-day schedule?

Content type: Ask E Source | Document ID: TAS-AskES-3 | Author: John Sustar

Customer Energy-Usage Data Portals—Utilities and Vendors

June 5, 2009

Can you give some examples of utilities that are providing customers with hourly usage data? What vendors provide portals for displaying this information?

Content type: Ask E Source | Document ID: IGS-AskES-2 | Author: Sarah Weldon

Working with National Small Business Associations

June 1, 2009

How can utilities best work with national small business associations to deliver energy-efficiency messages to small business customers?

Content type: Ask E Source | Document ID: SMB-AskES-9 | Author: Kelsie Bell

Small Business Efficiency Program Incentives

March 20, 2009

We are designing an incentive program that will promote energy efficiency to small businesses. What technologies are typically included? Specifically, we would like to include a broad range of low- and no-cost upgrades because small businesses are typically capital-constrained.

Content type: Ask E Source | Document ID: SMB-AskES-5b | Author: Alexandra Behringer and Kim Knox

Federal Incentives for Energy Efficiency and Renewable-Energy Systems

February 1, 2009

Are there any tax incentives in the U.S. Energy Improvement and Extension Act of 2008 (EIEA 2008) that are relevant to small and midsize businesses wanting to make capital investments in energy efficiency or renewable-energy systems?

Content type: Ask E Source | Document ID: SMB-AskES-4a | Author: Yuki Iida

Federal Incentives for Green Transportation

February 1, 2009

Are there any vehicle-related incentives provided by the U.S. Energy Improvement and Efficiency Act of 2008 (EIEA 2008) that are relevant to small and midsize businesses?

Content type: Ask E Source | Document ID: SMB-AskES-4b | Author: Yuki Iida