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Customer Service for Hard-to-Serve Customers: Third Party Property Managers
MAS Summit 2008
May 1, 2008
Utility account managers have quite a different set of challenges when they provide support to third-party commercial property managers than they have with any other customer segment. This presentation provides a look at property managers' priorities and policies.

Content type: Account Management Summit, Slides  |  Document ID: MAS-STC-5-08_CustSvc_Curtis  |  Author: Roger Curtis, CB Richard Ellis

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Customer Service for Hard-to-Serve Customers: National Accounts
MAS Summit 2008
May 1, 2007
National account customers, such as retail or big box chain stores, present unique challenges to the account manager. This presentation is a straightforward message from a national account customer regarding its needs, challenges, and preferences.

Content type: Account Management Summit, Slides  |  Document ID: MAS-STC-5-08_CustSvc_Benish  |  Author: Janet Benish, Costco Wholesale

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