Resource Center

Welcome to the E Source Resource Center, which provides easy access to our comprehensive library of research, analysis, and tools.
To make the most of your search, check out our tips for finding content.

Filters

remove all filters

Topic: Customer Service

(remove)

Topic: Customer relations

(remove)

Content type: Slides

(remove)

Service line: Business Account Management

(remove)

Results

Two New Tools to Help You and Your Business Customers

May 18, 2009

Get actionable data you can use to improve business customer satisfaction and account management effectiveness. Find out about two new E Source tools that will help you determine whether you are meeting the needs of your business customers.

Content type: Slides | Document ID: BMS-WC-5-7-09_2NewTools.pdf | Author: Mike Hildebrand

Customer Service for Hard-to-Serve Customers: Third Party Property Managers

MAS Summit 2008

May 1, 2008

Utility account managers have quite a different set of challenges when they provide support to third-party commercial property managers than they have with any other customer segment. This presentation provides a look at property managers' priorities and policies.

Content type: Account Management Summit, Slides | Document ID: MAS-STC-5-08_CustSvc_Curtis | Author: Roger Curtis, CB Richard Ellis

Customer Service for Hard-to-Serve Customers: National Accounts

MAS Summit 2008

May 1, 2007

National account customers, such as retail or big box chain stores, present unique challenges to the account manager. This presentation is a straightforward message from a national account customer regarding its needs, challenges, and preferences.

Content type: Account Management Summit, Slides | Document ID: MAS-STC-5-08_CustSvc_Benish | Author: Janet Benish, Costco Wholesale