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October 17, 2011 | Updated: May 15, 2012
Office buildings account for 22 percent of energy use by U.S. commercial buildings. In a challenging real estate market, utilities can help property managers fill vacancies by making their properties more attractive and green while advancing their demand-side management goals.
Content type: Sector Snapshot | Document ID: BAM-S-3 | Author: Dulcey Simpkins
NEW!
The Mercury and Air Toxics Standards
Potential Impacts on Grid Reliability and Electricity Prices
May 14, 2012
Are we really headed for a "train wreck" with the U.S. Environmental Protection Agency’s Mercury and Air Toxics Standards (MATS)? This report will help energy managers and other energy-industry analysts assess their organizations' exposure to the issues related to MATS.
Content type: Research Brief | Document ID: EMN-RB-5 | Author: Jonathan Nelson
NEW!
Energy Costs as a Percentage of Shipments
May 9, 2012
Do you have any data that show the percentage of a business’ overall costs that are spent on electricity and total fuels? We’re trying to see which of our customers are most vulnerable to bill volatility.
Content type: Ask E Source | Document ID: BCO-AskES-8 | Author: Peter Criscione
NEW!
Outage Communications for Business Customers
Doing It Right Can Drive Satisfaction Higher
May 2, 2012
Engaging in proactive outage communications is one of the key ways to keep business customers satisfied. This report looks at the primary methods that utilities are using to communicate successfully with large, key account customers and small-to-midsize business customers.
Content type: Research Brief | Document ID: BMS-RB-3 | Author: Kim Burke
Data Centers
April 3, 2012
Data centers are energy- and power-intensive commercial facilities, often running near full capacity 24 hours a day. Though innovative by nature, data centers are only now being designed to improve energy efficiency and conservation.
Content type: Sector Snapshot | Document ID: BAM-S-13 | Author: Bryan Jungers
Hybrid Ground-Source Heat Pumps
March 20, 2012
Ground-source heat pumps are often prohibitively expensive because they're sized to meet the peak heating or cooling loads for commercial buildings. This video Tech Brief explains how hybrid models downsize the ground heat exchanger and use small supplemental cooling towers or boilers to meet peak load ...
Content type: Tech Brief | Document ID: EMN-TB-1 | Author: Mary Horsey
The Pros and Cons of Induction Lighting
March 15, 2012
What is induction lighting, how does it compare to other light sources, and what are the best applications for it?
Content type: Ask E Source | Document ID: CEMC-AskES-16 | Author: Ira Krepchin
What Can ISO 50001 Do for You?
February 28, 2012
The release of a new international energy management standard—ISO 50001—has ramifications for commercial and industrial businesses across North America.
Content type: Research Brief | Document ID: CEMC-RB-4 | Author: Essie Snell
Will California’s Global Warming Policies Drive Up Electricity Prices 20 Percent by 2020?
February 17, 2012
How will cap and trade affect the cost of energy in California? Electricity bills in California are projected to rise 20 percent over and above inflation and other naturally occurring price increases, according to models of the state's carbon regulations and renewable energy standard.
Content type: Research Brief | Document ID: CEMC-RB-3 | Author: Dulcey Simpkins, Todd Camnitz
Driving Efficiency Action at the Facility Level
December 21, 2011
What are some best practices developed by corporate energy managers to encourage their facility managers to improve the energy performance of their buildings?
Content type: Ask E Source | Document ID: CEMC-AskES-12 | Author: Mary Horsey
Gap and Priority Benchmark 2011
A Survey of Utility Large Business Customers
December 16, 2011
The 2011 Gap and Priority Benchmark surveyed 1,428 large business customers to assess how well utilities and account representatives are satisfying the needs of their business customers, and to identify steps utilities and account reps can take to better serve these important accounts.
Content type: Benchmark Study | Document ID: BAM-BMK-GPB-11 | Author: Kim Burke, Alan Seltzer
Account Management Assessment 2011
Account Management Best Practices
December 14, 2011
Utility business account management groups often gauge their success by customer input, but a comparison to other utilities can deliver more-meaningful information. The 2011 Account Management Assessment provides in-depth, actionable data about account management practices across the utility industry. ...
Content type: Benchmark Study | Document ID: BAM-BMK-AMA-11 | Author: Alexandra Behringer, Sarah Fiebiger
How Utilities Classify Key, Large, Midsize, and Small Business Customers
December 14, 2011
Why is it useful for utilities to designate business customers into size categories, and what criteria are used to make these distinctions?
Content type: Ask E Source | Document ID: BMS-AskES-3 | Author: Sarah Fiebiger
Industrial Energy-Efficiency Technologies and Program Strategies
November 29, 2011
To tap the industrial efficiency sector, utilities must identify new technologies and employ more creative and collaborative strategies to deliver customer-focused solutions. We identify underutilized and emerging technologies as well as effective program strategies to help maximize customer uptake.
Content type: Research Brief | Document ID: TAS-RB-50 | Author: Noel Crisostomo - RMI, Ryan Matley - RMI
Contact Centers for Your Business Customers: Key Success Factors and Lessons Learned
September 6, 2011
Utilities can effectively serve their small and midsize business accounts through a dedicated business contact center.
Content type: Research Brief | Document ID: BMS-RB-6 | Author: Justin Rickard
Commercial Property Managers
August 17, 2011
Engaging commercial property managers allows a utility to focus marketing, outreach, and program implementation efforts on decision-makers that have the ability to influence the energy consumption of a large amount of commercial building space.
Content type: Channel Snapshot | Document ID: BAM-S-11 | Author: Melanie Wemple
Interactive Building Dashboards Engage Occupants and Visitors
July 18, 2011
Building dashboards—interactive websites that are displayed in building lobbies and let employees, visitors, and shoppers understand and explore a building’s resource consumption and green features—are a new tool for corporate energy managers.
Content type: Research Brief | Document ID: CEMC-RB-2 | Author: Chelsea Hodge
Making Energy Use Visible: Automated Data Uploads to Portfolio Manager
June 9, 2011
How are utilities assisting their business and institutional customers with the bill data needed for energy benchmarking in Portfolio Manager, Energy Star’s free online software?
Content type: Ask E Source | Document ID: BMS-AskES-10 | Author: Dulcey Simpkins
Fueling Utility Economic Development Through Collaboration
May 19, 2011
Successful utility economic development initiatives typically share common traits: internal collaboration, executive support, and strong partnerships with external stakeholders. Key account managers also play a valuable role given that most job growth comes from existing businesses.
Content type: Research Brief | Document ID: BMS-RB-7 | Author: Kim Burke
Steps to Improving Large Business Customer Satisfaction
Results from an E Source Roundtable Discussion
April 14, 2011
How do utilities boost large business customer satisfaction? The 2010 E Source Gap and Priority Benchmark identified five key drivers, including outage and rate-change communications, attentiveness to customers’ business needs, and effective management of national accounts.
Content type: Focus Report | Document ID: BAM-F-5 | Author: Todd Camnitz
The Gap and Priority Benchmark Study Winners' Circle: What Makes Them So Successful?
March 18, 2011
In the 2010 E Source Gap and Priority Benchmark survey, were there any common themes among the top-performing utilities that have contributed to their success?
Content type: Ask E Source | Document ID: BAM-AskES-1 | Author: Bryan Jungers
Primary Metals Manufacturing
February 15, 2011
The primary metals manufacturing industry makes basic materials such as iron, steel, and aluminum as well as cast metal parts, all of which are used by other industries to create finished products. Numerous opportunities are available for saving energy.
Content type: Sector Snapshot | Document ID: BAM-S-12 | Author: Peter Criscione
Military Bases
February 1, 2011
To support the U.S. Department of Defense’s energy initiatives, military bases must become model examples of energy use metering and monitoring, education and awareness, and incentivizing for efficiency and conservation measures.
Content type: Sector Snapshot | Document ID: BAM-S-5 | Author: Craig Potter, Gwen Farnsworth, Bryan Jungers
Perspectives of Corporate Versus Local Energy Managers
Comparisons from the 2010 Gap and Priority Benchmark Survey
January 21, 2011
We contrast the perspectives of local versus corporate energy managers regarding their satisfaction with their utilities and utility account representatives.
Content type: Research Brief | Document ID: BMS-RB-10 | Author: Chad Garrett
New Doors Are Opening for Widespread Economizer Cooling in Data Centers
January 19, 2011
A recent analysis of data center operation by a leading engineer is challenging the widely accepted belief that data centers need tight temperature and humidity control. The study concludes that loosening these controls could translate into as much as a 63 percent savings in cooling energy.
Content type: Research Brief | Document ID: TAS-RB-27 | Author: Peter Criscione
Server Virtualization Programs: To Incentivize or Not to Incentivize?
January 10, 2011
Is server virtualization becoming such an accepted practice that it no longer needs to be incentivized? What should we consider free-ridership when it comes to this kind of program?
Content type: Ask E Source | Document ID: TAS-AskES-28 | Author: Mary Horsey
Saving Energy in Server Closets
January 6, 2011
What are some good strategies for reducing energy consumption in server closets?
Content type: Ask E Source | Document ID: CEMC-AskES-9 | Author: Essie Snell
Sharing the Costs and Benefits of Energy Efficiency in Commercial Real Estate
December 30, 2010
I am negotiating a green lease for my company. Is there a standard green lease that will maximize my opportunities to drive down energy costs through improved controls and occupant behavior as well as facilitate investment in new energy-efficiency technologies?
Content type: Ask E Source | Document ID: CEMC-AskES-8 | Author: Melanie Wemple
New Tool for Energy Efficiency in the Lab
December 20, 2010
A new software tool is available for helping facility designers and managers improve energy efficiency in laboratory spaces.
Content type: Research Brief | Document ID: BMS-RB-9 | Author: Ira Krepchin
Meeting the Online Needs of Small and Midsize Business Customers
December 13, 2010
Business customers who regularly visit their utility’s web site report higher utility satisfaction than those who never have. Organizing online content by industry segment makes it easy for businesses to find the information they need quickly.
Content type: Research Brief | Document ID: EBiz-RB-9 | Author: Kim Burke
