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Topic: Account management

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Topic: Strategic planning

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Market Sector: Business

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Service line: Business Account Management

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Results

Gap and Priority Benchmark 2011

A Survey of Utility Large Business Customers

December 16, 2011

The 2011 Gap and Priority Benchmark surveyed 1,428 large business customers to assess how well utilities and account representatives are satisfying the needs of their business customers, and to identify steps utilities and account reps can take to better serve these important accounts.

Content type: Benchmark Study | Document ID: BAM-BMK-GPB-11 | Author: Kim Burke, Alan Seltzer

Account Management Assessment 2011

Account Management Best Practices

December 14, 2011

Utility business account management groups often gauge their success by customer input, but a comparison to other utilities can deliver more-meaningful information. The 2011 Account Management Assessment provides in-depth, actionable data about account management practices across the utility industry. ...

Content type: Benchmark Study | Document ID: BAM-BMK-AMA-11 | Author: Alexandra Behringer, Sarah Fiebiger

Crisis Management: The Loss of Intellectual Capital

MAS Summit 2008

May 1, 2008

Utility account management teams are generally very experienced and often mature. How does the utility recruit new members to the team and help them to reach the level of experience and maturity that customers are used to?

Content type: Account Management Summit, Slides | Document ID: MAS-STC-5-08_Crisis_Management | Author: Jim Bazemore, Energy Market Innovations