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The Role of Account Managers in Energy Efficiency
October 1, 2009
What are best practices for account manager engagement related to energy efficiency?
Content type: Ask E Source | Document ID: BMS-AskES-1 | Author: Gwen Farnsworth
Two New Tools to Help You and Your Business Customers
May 18, 2009
Get actionable data you can use to improve business customer satisfaction and account management effectiveness. Find out about two new E Source tools that will help you determine whether you are meeting the needs of your business customers.
Content type: Slides | Document ID: BMS-WC-5-7-09_2NewTools.pdf | Author: Mike Hildebrand
Two New Tools to Help You and Your Business Customers
May 7, 2009
Get actionable data you can use to improve business customer satisfaction and account management effectiveness. Find out about two new E Source tools that will help you determine whether you are meeting the needs of your business customers.
Play audio and video (streaming video)
Download Presentation (340 KB PDF)
Content type: Web Conference | Document ID: BMS_WC_05-09_Tools | Author: Mike Hildebrand
Using Professional Role Personas in Account Management
March 20, 2008
Professional role personas may help account managers and other utility staff deliver higher value to their customers through formally referencing the professional responsibilities and challenges of the individuals with whom they interact at each of their business accounts.
Play audio and video (streaming video)
Download presentation (2077 KB PDF)
Content type: Web Conference
Using Professional Role Personas in Account Management
March 20, 2008
Experts address how utilities can use professional role personas in the account planning process and provide tips on creating professional role personas.
Content type: Slides | Document ID: MAS-WC-3-08-Personas | Author: Chad Garrett
Using Professional Role Personas in Account Management
March 20, 2008
Experts address how utilities can use professional role personas in the account planning process and provide tips on creating professional role personas.
Content type: Recording | Document ID: MAS-WC-3-08-Personas | Author: Chad Garrett
Sports and Recreation Facilities
October 1, 2004
Sports and recreation has been a booming business for several years. Stadiums and arenas have been built to accommodate new teams, and old stadiums have been renovated to liven up depressed downtown areas. Sports fans dont just watch the game, though. Weekend and weeknight warriors are participating ...
Content type: Sector Snapshot | Document ID: LC-S-9
Account management (7)