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How to Make My E Source Work for You

Recording

May 18, 2010

This is the web conference recording.

Content type: Recording | Document ID: ES-WC-5-10-MyESource-R | Author: Ken Black

Business Customer Credit and Collections in Hard Times

Recording

January 27, 2010

This is the web conference recording.

Content type: Recording | Document ID: BAM-WC-1-10-Credit-R | Author: Sarah Weldon

2009 Account Management Assessment

Recording

December 16, 2009

This is the web conference recording.

Content type: Recording | Document ID: BMS-WC-12-09-AMA-R | Author: Mike Hildebrand

Smart Grid Data Privacy

Recording

December 10, 2009

This is the web conference recording.

Content type: Recording | Document ID: ES-WC-12-09-Privacy-R | Author: Kenneth Black

Climate Change—What Account Managers Need to Know

Web Conference

September 10, 2009

This is the web conference recording.

Content type: Recording | Document ID: BMS-WC-09-09-Climate-R | Author: Tertia Speiser

Fundamentals of Social Media Strategy

Recording

September 10, 2009

This is the web conference recording.

Content type: Recording | Document ID: UCS-WC-9-09-SocialMedia-R | Author: Matthew Burks

How E Source Tweets with Twitter

Recording

August 11, 2009

This is the web conference recording.

Content type: Recording | Document ID: Forum-WC-8-09-Twitter-R | Author: Kathleen Burns

50 Homes in One: Multifamily Efficiency Programs

July 8, 2009

This is the web conference recording.

Content type: Recording | Document ID: EDRP-WC-7-09-MFProg-R | Author: Rachel Reiss Buckley

Gas and Electricity Price Outlook

Recording

May 27, 2009

This is the web conference recording.

Content type: Recording | Document ID: MAS-WC-05-09-PriceOutlook-R | Author: Neil Kolwey

Two New Tools to Help You and Your Business Customers

May 18, 2009

Get actionable data you can use to improve business customer satisfaction and account management effectiveness. Find out about two new E Source tools that will help you determine whether you are meeting the needs of your business customers.

Content type: Recording | Document ID: BMS-WC-5-7-09_2NewTools | Author: Mike Hildebrand

Improving Your SMB Customer Satisfaction

Recording

April 15, 2009

This is the web conference recording.

Content type: Recording | Document ID: SMB-WC-4-09-CSAT-R | Author: Mike Hildebrand

Keep Your Customers Close but Your Trade Allies Closer

March 25, 2009

Learn best practices for partnering with trade allies to promote energy efficiency to businesses and find out how to make your programs more responsive to their needs using emerging technologies.

Content type: Recording | Document ID: SMB-WC-03-09-Allies | Author: Kim Knox

Getting Smart About Smart Grid Stimulus Money

Recording

March 18, 2009

This is the web conference recording.

Content type: Recording | Document ID: IGS-WC-3-09-Stimulus-R | Author: Sandy Goodwin and Michael Wiebe

American Recovery and Reinvestment Act of 2009: How Its Provisions Affect Utilities

Recording

March 12, 2009

This is the web conference recording.

Content type: Recording | Document ID: SMB-WC-3-09-ARRA-R | Author: Kathleen Burns

Energy-Efficiency Opportunities in Commercial Kitchens

Recording

March 5, 2009

This is the web conference recording.

Content type: Recording | Document ID: TAS-WC-3-09-R | Author: Micah Allen

Marketing Lighting Retrofits to Small and Midsized Commercial Customers

December 4, 2008

Commercial customers have exacting needs and pressing concerns for lighting their facilities. The business impacts of lighting—on productivity or sales, for example—are often of equal or greater concern than the direct financial savings. We discuss different approaches taken by utilities ...

Content type: Recording | Document ID: SMB-WC-12-08 Lighting Retrofits | Author: Chad Garrett

Cap-and-Trade Policies: How Will They Affect RECs and Sales of Voluntary Carbon Offsets?

Recording

December 2, 2008

This is the web conference recording.

Content type: Recording | Document ID: CAS-WC-12-08-CapTrade-R | Author: Tertia Speiser

Energy Improvement and Extension Act of 2008: Summary of Key Energy-Efficiency Measures

Recording

November 13, 2008

This is the web conference recording.

Content type: Recording | Document ID: SMB-WC-11-08-EIE-R | Author: Kathleen Burns, Kim Knox, Yuki Iida

New Developments in Gas Demand-Side Management

Recording

October 9, 2008

This is the web conference recording.

Content type: Recording | Document ID: SMB-WC-10-08-GasDSM-R | Author: Gregg Eisenberg

Small Commercial Market Segmentation

September 9, 2008

Achieving high program participation and customer satisfaction among small commercial customers requires an individualized approach to serving customers and addressing their business needs. A number of approaches to segmenting the commercial sector have been successfully tried by utilities.

Content type: Recording | Document ID: SMB-WC-9-08-Personas | Author: Chad Garrett

An Insider's Look at an Independent New Orleans-Style Restaurant and Brewery

Small Business Video Series

July 17, 2008

Restaurants are notoriously energy intensive, and they have eclectic lighting and ambience needs. These conditions pose particular challenges for utilities trying to support restaurants with energy-efficiency programs as well as value-added services. We went into a New Orleans–style restaurant and ...

Content type: Recording | Document ID: SMB-Video-1_RedFish | Author: Bill LeBlanc

An Insider's Look at a Busy Suburban Pediatrics Office

Small Business Video Series

July 17, 2008

When visiting a doctor's office, the last thing people are worried about is energy. But patients are concerned about comfort, and the doctors need an atmosphere that allows them to conduct thorough examinations. We talked with doctors and the business manager at a busy pediatrics office and found ...

Content type: Recording | Document ID: SMB-Video-2_ArvadaPediatrics | Author: Bill LeBlanc

An Insider's Look at a Bustling Coffee Shop in a Pocket Neighborhood

Small Business Video Series

July 17, 2008

Coffee shops are abundant throughout North America, and our love affair with a great cup of java continues to grow. We found a bustling independent coffee house in a pocket neighborhood and went inside to talk with the owners about the aspects that have contributed to the success of the café. ...

Content type: Recording | Document ID: SMB-Video-3_TheCup | Author: Bill LeBlanc

An Insider's Look at a Large, Established Independent Hardware Store

Small Business Video Series

July 17, 2008

Retail stores come in all shapes and sizes. We found a large, independent hardware store that prides itself on superior customer service and employee knowledge. We spent a good amount of time in the store, finding out what it takes to compete with the big-box retailers in today's market. McGuckin ...

Content type: Recording | Document ID: SMB-Video-4_McGuckin | Author: Bill LeBlanc

Local Government Partnerships and DSM: Extending the Community

Recording

April 22, 2008

This is the web conference recording.

Content type: Recording | Document ID: SMB-WC-4-08-LocalGovt-R | Author: Kelsie Bell

Myth-Busting for Small Businesses: Why Energy Information Gets Some Wires Crossed

An E Source Roundtable Discussion

March 26, 2008

Information is power. False information, on the other hand, can lead to poor choices. This web conference helps utilities counter myths with programs and marketing collateral that provide accurate and actionable information.

Content type: Recording | Document ID: SMB-WC-3-08-Myths | Author: Gregg Eisenberg

E Source Small Business Video Series: I Want to Save Energy, Now Stop Bothering Me

October 15, 2007

We visit a microbrewery and ask them about what makes their company run effectively and also how they use energy. This small business really does care about energy, but managers rarely have time to think about it. They notice energy mostly when there's a problem, but they're also willing to listen ...

Content type: Recording

RECuiem: A Renewable Energy Certificates Primer

July 19, 2007

This web conference provides an overview of renewable energy certificates (RECs) as well as relevant pricing issues and their relationship to carbon offsets. We also address the who and how of finding an appropriate partner for utilities wishing to pursue a REC initiative.

Content type: Recording | Author: Paul Komor and Adam Capage

The Green Hedge

Could Fixed-Priced Offerings Revolutionize Green Pricing Programs?

June 12, 2007

Renewable energy has a unique feature among energy sources: inherent price stability. Whether a utility owns the renewable energy generation or procures energy under a power purchase agreement, the price of renewable energy is known for a long period. This stable price compares favorably with the ...

Content type: Recording | Author: Jeff Anthony

Improving Your Customer's Utility Experience

April 25, 2007

Your mass-market customer's experience with his or her utility is composed of two different but equally rich data sets: objective functional elements and subjective emotional elements. Most utilities pay close attention to the objective functional elements, such as the average price per kilowatt-hour ...

Content type: Recording | Author: John Egan