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Improving the Satisfaction of Your SMB Electric and Gas Customers
Results from an E Source Roundtable Discussion
June 1, 2009
What makes your small and midsize business (SMB) customers tick? What ticks them off? We summarize best practices, no-cost and low-cost customer satisfaction (CSAT) improvement steps, and insights gleaned from the 2009 J.D. Power and Associates CSAT studies for SMB electric and gas utility customers. ...

Content type: Focus Report  |  Document ID: SMB-F-23  |  Author: John Egan

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