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Don’t Let Fairness Concerns Derail Your Smart Grid Business Case
Pricing Program Practices for Low-Income Customers
December 27, 2011
Utilities lack sound intelligence on pricing-program implications for verified hardship customers—those whose households meet some poverty level measure and qualify for bill assistance. Regulators' fairness concerns about pricing programs can be addressed with the strategies outlined in this report. ...
Content type: Research Brief | Document ID: IGS-RB-10 | Author: Dulcey Simpkins
More Than Just a Pretty Picture
Selecting a Smart Grid–Enabled Web Portal Vendor
April 5, 2010 | Updated: December 1, 2011
Many utilities deploying smart grid technologies are considering providing customers with a web portal display of near-real-time energy use to help those customers manage consumption in their homes. We’ve developed a guide to aide you in selecting the right solution for your utility.
Content type: Focus Report | Document ID: IGS-F-6 | Author: Carol Stimmel, Sarah Weldon
Smart Grid Choice and Control
An Enticing Proposition, but Can It Deliver?
October 11, 2011
Is "choice and control" really the best message we can deliver to customers regarding the benefits of smart meters and grid modernization?
Content type: Research Brief | Document ID: IGS-RB-7 | Author: Jonathan Nelson, Carol Stimmel
One Communications Technology to Rule Them All?
March 17, 2011
A white paper from a major manufacturer claims that ZigBee is the best wireless communications technology for smart grid–enabled home area networks. With so many factors to consider, however, is it even necessary to choose a single technology?
Content type: Research Brief | Document ID: TAS-RB-25 | Author: Essie Snell
Radio Frequency Emissions from Smart Meters
March 4, 2011
Is there evidence that radio frequency waves from smart meters present a health hazard?
Content type: Ask E Source | Document ID: IGS-AskE-37 | Author: Katie Elliott
Smart Devices and Smart Grid
January 6, 2011
I see a lot of “smart” devices on the market, such as smart power strips, smart outlets, and others. Are they all compatible with smart meters? Can they work together in a home area network environment?
Content type: Ask E Source | Document ID: IGS-AskES-38 | Author: Ira Krepchin
Smart Meter Messaging Comes of Age
December 2, 2010
The messaging that utilities use to educate customers, address questions and concerns, and manage expectations about smart meters influences the overall success of the system deployment. We examine the key messages that utilities are using to effectively convey information about smart meters.
Content type: Research Brief | Document ID: UCS-RB-9 | Author: Kim Burke
Can Meter Replacement Affect Home Protection Systems?
November 29, 2010
We’ve recently had calls from customers who are concerned that their home protection systems will be affected when we exchange their old meter with a new one. Is there any basis for this concern?
Content type: Ask E Source | Document ID: TAS-AskES-29 | Author: Essie Snell
Smart Channels for Communicating Smart Grid to Consumers
October 29, 2010
Communicating about smart grid and smart meters isn’t just about the message—but if the customer doesn’t see the message, it is the equivalent of not having one. We examine the channels that utilities have found successful for communicating smart meters and smart grid to their customers.
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Content type: Research Brief | Document ID: UCS-RB-5 | Author: Florence Connally
Disaggregating Whole-House Data
October 28, 2010
In the smart meter environment, what methods are available to disaggregate appliance and other end uses from whole-house data?
Content type: Ask E Source | Document ID: IGS-AskES-24 | Author: Ira Krepchin
Customer Preferences in Online Energy-Use Information
August 2, 2010
What features of online energy-use feedback information do residential customers like?
Content type: Ask E Source | Document ID: EBiz-AskES-37 | Author: Sarah Weldon
Selecting the Right Tool for the Job: Designing Customer Surveys to Reveal In-Home EUD Preferences
July 1, 2010
We’re developing a user questionnaire about feedback, including in-home energy-use displays (EUDs). Can you recommend any questions that we should include to help us understand our customers’ knowledge of feedback devices and options and their attitudes toward them?
Content type: Ask E Source | Document ID: IGS-AskES-13 | Author: Dulcey Simpkins
Smart Appliances for Smart Grids
March 9, 2010
Which appliance manufacturers are planning to introduce “smart” appliances that work with smart meters?
Content type: Ask E Source | Document ID: IGS-AskES-20 | Author: Ira Krepchin
Energy Management Systems: Consumers Aren't Buying It
February 12, 2010
Smart grid–enabled home energy management systems are beginning to emerge. Are residential consumers willing to invest in these technologies?
Content type: Ask E Source | Document ID: IGS-AskES-14 | Author: Carol Stimmel
Understanding and Dealing with Organized Resistance to Smart Grid
January 11, 2010
What concerns do customers have regarding smart meters or other smart grid projects? Is there any organized resistance to utility smart grid initiatives? How can utilities understand and deal with this resistance?
Content type: Ask E Source | Document ID: IGS-AskES-7 | Author: Dulcey Simpkins, Carol Stimmel
Prepaid Metering Using AMI
November 18, 2009
How does prepaid metering work using advanced metering infrastructure (AMI) instead of traditional methods? Are any utilities implementing prepaid metering using AMI?
Content type: Ask E Source | Document ID: IGS-AskES-10 | Author: Sarah Weldon
Environmental Benefits of Smart Grid: Energy Efficiency and Conservation
September 22, 2009
Smart grid technologies have the potential to boost the energy-efficiency and conservation effects of utility programs through enhanced data feedback, customized information and promotion of efficient technologies, and improved measurement and verification.
Content type: Research Brief | Document ID: IGS-RB-1 | Author: Philippe Bouchard
Using AMR Meters to Enable a Smart Home
September 14, 2009
We have automated meter reading (AMR) meters deployed in the field. Is there any way to use these meters to provide “smart” energy-usage feedback to residential customers?
Content type: Ask E Source | Document ID: IGS-AskES-9 | Author: Carol Stimmel
AMR Versus AMI
August 19, 2009
What are the differences between automated meter reading (AMR) and advanced metering infrastructure (AMI)? Is AMR still a relevant “smart” technology?
Content type: Ask E Source | Document ID: IGS-AskES-1 | Author: Stephanie Cary
Environmental Benefits of Smart Grid
August 19, 2009
Which smart grid innovations can reduce greenhouse gas emissions?
Content type: Ask E Source | Document ID: CAS-AskES-5 | Author: Philippe Bouchard and Gwen Farnsworth
Should Utilities Wait for Smart Grid Standards?
August 14, 2009
Should utilities wait for smart grid standards to emerge before investing in deployments?
Content type: Ask E Source | Document ID: IGS-AskES-8 | Author: Carol Stimmel
Communicating with Customers About AMI Deployment
July 20, 2009
We are planning an advanced metering infrastructure (AMI) deployment. What’s the best way to tell our customers about AMI?
Content type: Ask E Source | Document ID: UCS-AskES-6 | Author: Alexandra Behringer and Matthew Burks
What Customers Really Want from Energy-Use Displays
July 16, 2009
Devices that display real-time energy usage and costs to consumers are being promoted as a way to gain energy-efficiency savings from the smart grid. What do customers really want from these feedback technologies?
Content type: Ask E Source | Document ID: IGS-AskES-5 | Author: Carol Stimmel
Utilities Testing DSM Programs or Pilots Connected with AMI
May 28, 2009
Are there examples of utilities that are investigating new demand-side management features and functions enabled by their advanced metering infrastructure pilots or deployments?
Content type: Ask E Source | Document ID: IGS-AskES-3 | Author: Sarah Weldon
Piloting the Smart Grid
Lessons Learned from the Front Line
April 2, 2009
Leading-edge utilities are exploring smart grid and launching pilot projects to assess new technologies, benefits, and uncertainties. This report offers in-depth review of product performance as well as important insight on pilot design, systems integration, and innovative business strategy.
Content type: Focus Report | Document ID: IGS-F-2 | Author: Philippe Bouchard
Reaching Out to Customers in Troubled Financial Times
January 15, 2009
In late 2008 and early 2009, the U.S. economy deteriorated in ways not seen since the Great Depression. Many utilities reported record numbers of customer arrearages and disconnections. How are utilities communicating with customers and what messages are they using?
Content type: Research Brief | Document ID: UCS-RB-4 | Author: Alexandra Behringer
Smart Meters Versus Dumb Meters
How Smart Meters Have Improved Utility Processes and Profitability
December 1, 2008
With wider functionality come greater challenges—organizational, financial, and technological. Utility executives are using smart meters to capture efficiencies and improve performance in the meter-to-cash cycle.
Content type: Service Report | Document ID: IGS-1 | Author: Stephanie Cary and John Egan
