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Security Deposit Policies for Commercial Customers

November 16, 2009

What security deposit policies are utilities using for their commercial customers?

Content type: Ask E Source | Document ID: UCC-AskES-10 | Author: Sarah Weldon

Using Key Account Executives to Reduce Bad Debt

May 13, 2009

With the goal of reducing bad debt, do utilities’ key account executives work with collections departments to collect outstanding delinquent balances from commercial accounts? If so, are they able to do so while meeting the utility’s goals of customer satisfaction and retention?

Content type: Ask E Source | Document ID: SMB-AskES-6a | Author: Alexandra Behringer and Sarah Weldon

Assigned Accounts for the SMB Customer Segment

February 15, 2009

How do utilities “manage” small and midsize business customers? How many of these customers can one account manager effectively handle?

Content type: Ask E Source | Document ID: SMB-AskES-8 | Author: Leland Keller