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Topic: Marketing & Communications

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Smart Grid Data Privacy

Slides

December 10, 2009

These are the web conference slides.

Content type: Slides | Document ID: ES-WC-12-09-Privacy-SL | Author: Kenneth Black

Innovative Low-Income Weatherization Marketing and Outreach

Slides

November 16, 2009

These are the web conference slides.

Content type: Slides | Document ID: RES-WC-11-09_LowIncome-SL | Author: Florence Connally

How E Source Tweets with Twitter

Slides

August 11, 2009

These are the web conference slides.

Content type: Slides | Document ID: Forum-WC-8-09-Twitter-SL | Author: Kathleen Burns

American Recovery and Reinvestment Act of 2009: How Its Provisions Affect Utilities

Slides

March 12, 2009

These are the web conference slides.

Content type: Slides | Document ID: SMB-WC-3-09-ARRA-SL | Author: Kathleen Burns

Managing Customer Perceptions of Value

Slides

May 8, 2008

These are the web conference slides.

Content type: Slides | Document ID: UCS-WC-5-08-SL | Author: John Egan

Improving Utility Customer Satisfaction with More Effective Communications

September 12, 2007

Communications now accounts for about 15 percent of residential electric and gas utility customer satisfaction. Find out how effective communications can boost your customer satisfaction performance.

Content type: Slides | Author: Andrew Heath

Improving Your Customer's Utility Experience

April 25, 2007

Your mass-market customer's experience with his or her utility is composed of two different but equally rich data sets: objective functional elements and subjective emotional elements. Most utilities pay close attention to the objective functional elements, such as the average price per kilowatt-hour ...

Content type: Slides | Author: John Egan