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How Communicating About Corporate Citizenship Affects Your J.D. Power Scores
Slides
November 5, 2008
These are the web conference slides.

Content type: Slides  |  Document ID: UCS-WC-11-08-SL  |  Author: John Egan and Kim Knox

How Communicating About Corporate Citizenship Affects Your J.D. Power Scores
Recording
November 5, 2008
This is the web conference recording.

Content type: Recording  |  Document ID: UCS-WC-11-08-R  |  Author: John Egan and Kim Knox

Managing Customer Perceptions of Value
Slides
May 8, 2008
These are the web conference slides.

Content type: Slides  |  Document ID: UCS-WC-5-08-SL  |  Author: John Egan

Managing Customer Perceptions of Value
Recording
May 8, 2008
This is the web conference recording.

Content type: Recording  |  Document ID: UCS-WC-5-08-R  |  Author: John Egan

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