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Walk-in Payment Trends and Customer Demographics

March 19, 2010 | Updated: September 11, 2012

Are utilities keeping their in-person payment centers open or shutting them down? What are the customer demographics for people who pay in person?

Content type: Ask E Source | Document ID: UCC-AskES-36 | Author: Sarah Weldon and Ethan Brown

Customer Adoption of Utility Bill Payment Channels and Tender Types

May 13, 2010

What channels are utility customers using to pay their bills? And what types of payment are utilities receiving—check, credit cards, cash?

Content type: Ask E Source | Document ID: EBiz-AskES-39 | Author: Alexandra Behringer

Paradox and Opportunity: Rural and Urban Customer Satisfaction and Attitudes

May 13, 2010

Are there any differences in customer satisfaction ratings and customer attitudes between rural and urban customers, or between residential and commercial customers?

Content type: Ask E Source | Document ID: UCC-AskES-40 | Author: Sarah Weldon and Ethan Brown

Utilities Using Bill-Payment Kiosks

February 8, 2010

Which utilities have self-service kiosks in place, and who are the current kiosk vendors?

Content type: Ask E Source | Document ID: UCC-AskES-34 | Author: Alexandra Behringer and Rich Goodwin

How to Process IVR Payment and Handle PCI Compliance

January 29, 2010

How do other utilities process IVR payments and handle PCI compliance?

Content type: Ask E Source | Document ID: UCC-AskES-35 | Author: Stephanie Spalding

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