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Small and Midsize Retail
September 10, 2008 | Updated: September 14, 2012
Small and midsize businesses are important drivers of the U.S. economy. Because savings on energy go directly to their bottom lines, these retailers are receptive to energy-efficiency strategies—but only if the strategies are free, cost very little, or pay back quickly.
Content type: Sector Snapshot | Document ID: SMB-S-8 | Author: Maureen McIntyre
Colleges and Universities
April 15, 2009 | Updated: September 14, 2012
The evolution in energy technology presents a growing opportunity for synergy among universities, utilities, and the community. Learn how you can assist your utility in developing a mutually beneficial relationship with some of your largest customers.
Content type: Sector Snapshot | Document ID: MAS-S-21 | Author: Mary Horsey
Ultrasonic Air-Leak Detectors: A No-Brainer for Energy Savings
September 13, 2012
Compressed air (CA) systems can represent a large electricity end use—particularly in industrial facilities—and leaks in the CA system can create holes in your bottom line. Ultrasonic air-leak detectors can help catch problems before they become too costly.
Content type: Research Brief | Document ID: EMN-RB-7 | Author: Lee Hamilton
Listen to Your Business Customers, and They’ll Listen to You
Get Smart Through Business Advisory Panels
August 30, 2012
Would you like to better understand the needs of your business customers and strengthen your customer relationships? Look no further—business advisory panels can help you achieve these goals!
Content type: Research Brief | Document ID: BMS-RB-12 | Author: Katie Ruiz
Encouraging Industrial Customers to "Opt In" to Efficiency
August 30, 2012
This report outlines a number of ways in which ratepayer-funded efficiency programs in the U.S. and Canada are responding to industrial customers’ needs by addressing some of their biggest concerns.
Content type: Focus Report | Document ID: EDRP-F-43 | Author: Kate Drexler
Leveling the Paying Field, Part 2
Levelized Billing Programs for Business Customers
August 29, 2012
What are the standard characteristics of utility levelized billing programs for business customers, and how do utilities calculate monthly payments?
Content type: Ask E Source | Document ID: UCC-AskES-54 | Author: Sarah Fiebiger
LEDs: Attributes and Applications
August 10, 2012
Light-emitting diodes (LEDs) promise high efficiency and long life, but not every application is right for LEDs. This 20-minute video Tech Brief examines the attributes of LEDs, presents the most promising applications, and provides guidance on how to select suitable products.
Content type: Tech Brief | Document ID: EMN-TB-5 | Author: Ira Krepchin
Making the Move to Continuous Power Quality Monitoring
June 26, 2012
Power quality (PQ) monitoring is typically implemented in commercial and industrial buildings on an as-needed basis. By contrast, continuous PQ monitoring takes a proactive approach, allowing facility managers to identify disturbances and pinpoint their origins before they do serious damage.
Content type: Research Brief | Document ID: BMS-RB-11 | Author: Bryan Jungers
EV Charging Stations: A Smart Choice for Your Business?
June 6, 2012
As this 15-minute video Tech Brief explains, the business case for installing electric vehicle charging stations will vary by facility; however, the factors that should be considered in establishing the case will not.
Content type: Tech Brief | Document ID: EMN-TB-4 | Author: Bryan Jungers
The Mercury and Air Toxics Standards
Potential Impacts on Grid Reliability and Electricity Prices
May 14, 2012
Are we really headed for a "train wreck" with the U.S. Environmental Protection Agency’s Mercury and Air Toxics Standards (MATS)? This report will help energy managers and other energy-industry analysts assess their organizations' exposure to the issues related to MATS.
Content type: Research Brief | Document ID: EMN-RB-5 | Author: Jonathan Nelson
Energy Costs as a Percentage of Shipments
May 9, 2012
Do you have any data that show the percentage of a business’ overall costs that are spent on electricity and total fuels? We’re trying to see which of our customers are most vulnerable to bill volatility.
Content type: Ask E Source | Document ID: BCO-AskES-8 | Author: Peter Criscione
Outage Communications for Business Customers
Doing It Right Can Drive Satisfaction Higher
May 2, 2012
Engaging in proactive outage communications is one of the key ways to keep business customers satisfied. This report looks at the primary methods that utilities are using to communicate successfully with large, key account customers and small-to-midsize business customers.
Content type: Research Brief | Document ID: BMS-RB-3 | Author: Kim Burke
Do They Qualify? Trade Ally Screening Practices
April 16, 2012
Trade allies frequently help deliver efficiency programs. See how efficiency program administrators make sure trade allies are qualified to participate.
Content type: Research Brief | Document ID: EDRP-RB-24 | Author: Todd Camnitz and Kim Burke
Boosting the Performance of RTUs
Converting to Single-Zone VAV
April 13, 2012
Several new retrofit devices are available for single-zone RTU air conditioners, with at least one device demonstrating demand savings of 41 percent and annual energy savings of 52 percent. This video Tech Brief describes how these devices can also monitor unit performance, enabling additional savings. ...
Content type: Tech Brief | Document ID: EMN-TB-2 | Author: Peter Criscione
Data Centers
April 3, 2012
Data centers are energy- and power-intensive commercial facilities, often running near full capacity 24 hours a day. Though innovative by nature, data centers are only now being designed to improve energy efficiency and conservation.
Content type: Sector Snapshot | Document ID: BAM-S-13 | Author: Bryan Jungers
Hybrid Ground-Source Heat Pumps
March 20, 2012
Ground-source heat pumps are often prohibitively expensive because they're sized to meet the peak heating or cooling loads for commercial buildings. This video Tech Brief explains how hybrid models downsize the ground heat exchanger and use small supplemental cooling towers or boilers to meet peak load. ...
Content type: Tech Brief | Document ID: EMN-TB-1 | Author: Mary Horsey
The Pros and Cons of Induction Lighting
March 15, 2012
What is induction lighting, how does it compare to other light sources, and what are the best applications for it?
Content type: Ask E Source | Document ID: CEMC-AskES-16 | Author: Ira Krepchin
Expanding Your Reach with C&I Behavioral Program Options
February 29, 2012
Do you want your commercial and industrial (C&I) customers to be more engaged with your demand-side management offerings? Look no further than behavior-change programs, which offer utilities some unique ways to propagate efficiency norms and spread better operations and savings information to key ...
Content type: Research Brief | Document ID: EDRP-RB-22x-BCO | Author: Dulcey Simpkins
What Can ISO 50001 Do for You?
February 28, 2012
The release of a new international energy management standard—ISO 50001—has ramifications for commercial and industrial businesses across North America.
Content type: Research Brief | Document ID: CEMC-RB-4 | Author: Essie Snell
Will California’s Global Warming Policies Drive Up Electricity Prices 20 Percent by 2020?
February 17, 2012
How will cap and trade affect the cost of energy in California? Electricity bills in California are projected to rise 20 percent over and above inflation and other naturally occurring price increases, according to models of the state's carbon regulations and renewable energy standard.
Content type: Research Brief | Document ID: CEMC-RB-3 | Author: Dulcey Simpkins, Todd Camnitz
SMB Segmentation: Your Customers and Employees Will Thank You
January 9, 2012
Utility marketers will learn the direct effect that segmentation has on corporate goals – customer satisfaction and program participation – and the indirect effect that it can have on employee engagement.
Content type: Focus Report | Document ID: BCO-F-1 | Author: Jenny Field
Driving Efficiency Action at the Facility Level
December 21, 2011
What are some best practices developed by corporate energy managers to encourage their facility managers to improve the energy performance of their buildings?
Content type: Ask E Source | Document ID: CEMC-AskES-12 | Author: Mary Horsey
Gap and Priority Benchmark 2011
A Survey of Utility Large Business Customers
December 16, 2011
The 2011 Gap and Priority Benchmark surveyed 1,428 large business customers to assess how well utilities and account representatives are satisfying the needs of their business customers, and to identify steps utilities and account reps can take to better serve these important accounts.
Content type: Benchmark Study | Document ID: BAM-BMK-GPB-11 | Author: Kim Burke, Alan Seltzer
How Utilities Classify Key, Large, Midsize, and Small Business Customers
December 14, 2011
Why is it useful for utilities to designate business customers into size categories, and what criteria are used to make these distinctions?
Content type: Ask E Source | Document ID: BMS-AskES-3 | Author: Sarah Fiebiger
Account Management Assessment 2011
Account Management Best Practices
December 14, 2011
Utility business account management groups often gauge their success by customer input, but a comparison to other utilities can deliver more-meaningful information. The 2011 Account Management Assessment provides in-depth, actionable data about account management practices across the utility industry. ...
Content type: Benchmark Study | Document ID: BAM-BMK-AMA-11 | Author: Alexandra Behringer, Sarah Fiebiger
Industrial Energy-Efficiency Technologies and Program Strategies
November 29, 2011
To tap the industrial efficiency sector, utilities must identify new technologies and employ more creative and collaborative strategies to deliver customer-focused solutions. We identify underutilized and emerging technologies as well as effective program strategies to help maximize customer uptake.
Content type: Research Brief | Document ID: TAS-RB-50 | Author: Noel Crisostomo - RMI, Ryan Matley - RMI
E Source Energy Management Survey 2011
Reporting Actions and Priorities at the Facility Level
November 4, 2011
In March 2011, E Source held its 18th Annual Energy Management Roundtable in Boulder, Colorado. At the Roundtable, we conducted a survey of the energy managers in attendance. This report summarizes the key findings of the survey.
Content type: Research Brief | Document ID: CEMC-RB-1 | Author: Todd Camnitz, Kevin Vranes
Office Buildings
October 17, 2011
Office buildings account for 22 percent of energy use by U.S. commercial buildings. In a challenging real estate market, utilities can help property managers fill vacancies by making their properties more attractive and green while advancing their demand-side management goals.
Content type: Sector Snapshot | Document ID: BAM-S-3 | Author: Dulcey Simpkins
Contact Centers for Your Business Customers: Key Success Factors and Lessons Learned
September 6, 2011
Utilities can effectively serve their small and midsize business accounts through a dedicated business contact center.
Content type: Research Brief | Document ID: BMS-RB-6 | Author: Justin Rickard
Commercial Property Managers
August 17, 2011
Engaging commercial property managers allows a utility to focus marketing, outreach, and program implementation efforts on decision-makers that have the ability to influence the energy consumption of a large amount of commercial building space.
Content type: Channel Snapshot | Document ID: BAM-S-11 | Author: Melanie Wemple
