Research and Advisory Services for Utilities and Other Energy Providers
The pressure is on for utilities—you’re being asked to do more with dwindling resources. You need to increase customer participation in energy-efficiency and demand-response programs while reducing operating costs, to improve customer satisfaction and productivity while driving customers to online and IVR self-service channels, and to develop more-effective communications that give your customers concrete guidance on what they can do about climate change.
Gain the ability to accomplish more—that’s what E Source membership is all about
We can help you make better, faster business decisions through:
- Access to our industry experts
- Real-time responses to your most pressing questions
- Timely research delivered the way you want it
Create the E Source Membership That’s Right for You!
Get the research, best practices, and tools to improve your energy-efficiency and demand-side management programs. These services provide unbiased analysis on new and existing energy-consuming technologies so that you can decide which ones fit your needs and understand how to most effectively integrate them into your programs.
Technology Assessment Service
Get the tools and research you need to drive revenue growth. We’ll enhance your ability to design and create programs that meet the specific needs of your different customer segments. These services will highlight utility best practices for increasing customer satisfaction for each of the markets you serve.
Residential Marketing Service
Get the resources you need to improve customer experience while reducing costs. These services are all about saving you time by giving you access to the latest best practices and benchmarks in utility customer care, communications, and your online presence.
Utility Customer Care Service
Other Tools and Services for Utilities
This powerful online tool allows utility demand-side management (DSM) departments to benchmark themselves against other utilities in virtually all areas of DSM program performance. Utilities and their partners can explore and compare portfolio- and program-level information on spending, electric/gas savings, cost-effectiveness, participation, plan versus actual performance, and more.
Our intuitive, interactive, and collaborative web-based tool allows utilities to easily map all of their customer touchpoints and to visualize and better understand how customers interact with and feel about their utility companies. The Map, Analyze, Present methodology provides a streamlined, yet holistic, view of your company’s touchpoints across all channels so you can better understand your customers’ complete experience.
Business Energy Advisor
Drive business customers to your website with our hosted energy-efficiency library, which provides unbiased commentary on technologies, on effective O&M practices, and on improving energy efficiency in different types of facilities.
Customer Strategy Council
This service is specifically designed for the utility executive in charge of customer-facing strategy and tactics. The council will help you stay up-to-date on current trends at other utilities and leading companies in other industries, as well as assist in creating a road map for future market strategies.
For more information on any of our products and services, please call 1-800-ESOURCE (1-800-376-8723) Monday through Friday, 9:00 a.m. to 5:00 p.m. MT or e-mail us.