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Research and Advisory Services for Utilities and Other Energy Providers


The pressure is on for utilities—you’re being asked to do more with dwindling resources. You need to increase customer participation in energy-efficiency and demand-response programs while reducing operating costs, to improve customer satisfaction and productivity while driving customers to online and IVR self-service channels, and to develop more-effective communications that give your customers concrete guidance on what they can do about climate change.

Learn how E Source can help you (PDF).

Gain the ability to accomplish more—that’s what E Source membership is all about

We can help you make better, faster business decisions through:

  • Access to our industry experts
  • Real-time responses to your most pressing questions
  • Timely research delivered the way you want it

Our Members Say:
“As the librarian at the Pacific Energy Center, I’ve used E Source for reference and research needs for many years. It really is a valuable source of information for my work in energy efficiency. E Source provides answers for my customers and my staff. The Ask E Source service is one of my favorite options. If I can’t find the answer, E Source usually can!” —Marlene Vogelsang, Resource Specialist, Pacific Energy Center
Create the E Source Membership That’s Right for You!

Efficiency
Get the research, best practices, and tools to improve your energy-efficiency and demand-side management programs. These services provide unbiased analysis on new and existing energy-consuming technologies so that you can decide which ones fit your needs and understand how to most effectively integrate them into your programs.

Demand-Side Management Service
Technology Assessment Service

Marketing
Get the tools and research you need to drive revenue growth. We’ll enhance your ability to design and create programs that meet the specific needs of your different customer segments. These services will highlight utility best practices for increasing customer satisfaction for each of the markets you serve.

Business Customer Suite
Residential Marketing Service

Customer Experience
Get the resources you need to improve customer experience while reducing costs. These services are all about saving you time by giving you access to the latest best practices and benchmarks in utility customer care, communications, and your online presence.

Experience & Communications Management Service
E-Channel Service
Utility Customer Care Service

Other Tools and Services for Utilities

DSM Insights
This powerful online tool allows utility demand-side management (DSM) departments to benchmark themselves against other utilities in virtually all areas of DSM program performance. Utilities and their partners can explore and compare portfolio- and program-level information on spending, electric/gas savings, cost-effectiveness, participation, plan versus actual performance, and more.

JourneyHub
Our intuitive, interactive, and collaborative web-based tool allows utilities to easily map all of their customer touchpoints and to visualize and better understand how customers interact with and feel about their utility companies. The Map, Analyze, Present methodology provides a streamlined, yet holistic, view of your company’s touchpoints across all channels so you can better understand your customers’ complete experience.

Business Energy Advisor
Drive business customers to your website with our hosted energy-efficiency library, which provides unbiased commentary on technologies, on effective O&M practices, and on improving energy efficiency in different types of facilities.

Customer Strategy Council
This service is specifically designed for the utility executive in charge of customer-facing strategy and tactics. The council will help you stay up-to-date on current trends at other utilities and leading companies in other industries, as well as assist in creating a road map for future market strategies.

For more information on any of our products and services, please call 1-800-ESOURCE (1-800-376-8723) Monday through Friday, 9:00 a.m. to 5:00 p.m. MT or e-mail us.