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E Source Market Research Multi-Client Study for Residential End Users 
Like small business customers, residential consumers have preferences about their bill and the various options available to them. This report will identify the residential consumers most interested in adopting new billing and payment options and which would be most well received. The research will identify residential consumers' preferences for bill content, delivery, and payment method. The report will also identify how closely residential consumers read their bill and the inserts. This survey will mirror the 2003 E Source Market Research Multi-Client Study "Small Business End-Users' Preferences for Billing Options," which can be purchased along with this study. (For more information on the study, download a pdf of the results flyer.)  |