Market Research & Benchmarking Services
Over the years, E Source has conducted a large number of market research projects. These studies include primary consumer research, commercial market-sector assessments, and technology market assessments. Utilities and other organizations use this information and our analysis to refine their own business plans. These studies are made available to nonmembers as well as to those who subscribe to our other information services.
E Source E-Business Metrics Survey: 2014
Compare the adoption of your utility’s online and mobile services to that of other electric and gas companies
E Source Residential Energy-Use Study: 2011 (March 2011)
Learn how your residential customers are using energy.
Our benchmarking services are supported by the latest market research looking at what customers want from their utilities. We can help you learn how well your customer service channels match up to customer expectations. We specialize in assessing utility business customer satisfaction, interactive voice response systems (IVRs), and websites.
Large Business Customer Benchmark and Assessment
Find out what your largest business customers’ most important needs are and how well your utility is meeting those needs.
Midsize Business Customer Benchmark and Assessment
Find out what your midsize business customers’ most important needs are and how well your utility is meeting those needs.
Utility IVR Benchmark and Assessment
See how well your IVR serves your customers and compare its performance to the best examples from other utilities.
Utility Website Assessment
Find out whether your website is meeting the needs of your customers.