For more than 18 years, E Source has provided information services focused on retail energy markets, services, and technologies. At our core is an exceptional team of research professionals whose technical and analytical skills and real-world experience have earned E Source international acclaim. Our customers value their relationships with us because we're always ready to provide prompt, friendly, expert advice and guidance. Clients include roughly 300 electric and gas utilities, other energy service providers, large energy users, government agencies, and other organizations from nearly two dozen countries worldwide.
Open positions
Director, Commercial, Industrial & Institutional Services
Leader, Technology Assessment Service; Efficiency Services
Research Assistant
Research Assistant
Researcher/Writer on Customer Service Issues
Senior Production Artist, Creative Services
Web Developer, Creative Services
Director, Commercial, Industrial & Institutional Services
Full time, regular (#300-12)
In the past few years, energy and climate issues have become increasingly important to business executives. They’re now expected to respond convincingly to investors, regulators, employees, and customers on such topics, and rising energy prices, energy security, and global warming have become serious concerns. Business as usual is no longer just about cost reductions and better energy procurement. Companies must also make decisions about energy efficiency, green technologies, renewable energy, sustainability, climate change, and carbon policies.
Electric and gas utilities as well as the large energy-consuming companies they serve are asking for help in figuring out what to do and when to do it. In response, E Source is expanding its information services directed at large commercial, industrial, and institutional (CI&I) customers.
We're looking for a strong director to lead our CI&I Services, which currently include the Managed Accounts Service (MAS), the Corporate Energy Managers' Consortium (CEMC), the Energy Market Advisory Service, Facility Metrics (a facility benchmarking service), and our Carbon Management Services. Collectively these services provide information and resources concerning account-management strategies; energy-efficiency technologies, metrics and tools; energy management; sustainability; and greenhouse gas reduction strategies. We also offer other products and services aimed at large businesses and the utility staff members who manage those accounts, and we expect the new CI&I director to help us continue to grow this part of our business.
The CI&I director, who will report to the executive vice president of E Source Member Services, must be a dynamic leader who can help us enable utilities and large businesses to meet their energy and environmental goals. This individual will be responsible for delivering overall value to E Source members and driving renewals of member subscriptions. The position will require traveling, speaking at conferences and before utility staff, developing research agendas, and responding to Member Inquiries that fall into the CI&I area.
As the ultimate "owner" of the CI&I Services offered by E Source, the director will be responsible for customer account management; retention of business revenue; product management; profit-and-loss accountability; and customer satisfaction with E Source in general and specifically with subscriptions to CI&I Services. At present, two employees (the service managers for CEMC and our Carbon Management Services) will report to the CI&I director. The job is based in beautiful Boulder, Colorado. For more than 20 years, E Source has been helping utilities and large energy users with critical problems involving energy efficiency, utility customer satisfaction, program design, marketing, customer management, and sustainability. We are the leading source for independent, unbiased, analysis of retail energy markets, services, and technologies.
Key Duties and Responsibilities
Customer account management, including:
- Retaining revenues and customers. This is the director's primary responsibility. It will require making regular and meaningful contacts by telephone, at conferences, via e-mail, and in face-to-face meetings. The successful candidate must be able to travel 20 to 30 percent of the time throughout the year.
- Building customer relationships, especially at the executive level.
- Maintaining and increasing customer satisfaction.
- Expanding customer use of current E Source memberships.
- Understanding customer needs.
- Creating tailored solutions as needed.
- Promoting our Member Inquiry Service and answering questions on CI&I topics.
- Initiating regular and ongoing customer communications.
- Helping the Sales team to expand existing accounts.
Product management, including:
- Taking responsibility for the profitability of CI&I services.
- Providing thought leadership for the CI&I product lines.
- Expanding (growing) the product lines through new initiatives and deliverables.
- Directing the integrated research agenda for CI&I services.
- Working with our Marketing staff on communications and promotions for the service lines.
Industry outreach and market development, including:
- Conducting ongoing research to track markets, industry trends, and issues as well as to identify market developments.
- Making presentations, as needed, both on-site for customers and at industry conferences.
- Prospecting at member companies for additional sales.
- Providing support to the Sales team to bring in new sales.
- Organizing conferences, working with our Events and Marketing teams. Responsibilities include agenda development, speaker recruitment, and help with promotion and encouraging member attendance.
- Responding to consulting proposals in collaboration with the Research and Creative Services teams.
- Expanding our greenhouse gas inventory consulting.
Minimum Qualifications
- 5 to 10 years of demonstrated experience in utility CI&I key account management and/or as a major corporate energy/facility manager interfacing with utilities.
- Documented knowledge in the following areas: energy-efficient technologies for businesses, demand-side management (DSM) programs, corporate energy management, climate change issues, pending carbon management rulemaking, carbon management issues, greenhouse gas inventories, renewable energy, and customer service.
- 3 to 5 years of management experience, ideally at the senior level.
- College degree; graduate degree desirable.
- Strong public-speaking skills.
- Good writing skills.
- Strong communication skills.
- Strong interpersonal skills.
Metrics for Success
- Meeting customer and revenue retention targets.
- Sustaining and improving customer satisfaction.
- 360° feedback from staff.
We offer competitive salaries and benefits in a fun and energized work environment. Our unique culture rewards professionals who can develop effective, creative approaches to achieving their goals, leveraging the extensive knowledge and resources within the E Source family and among our clients and associates. E Source strives to be one of the most innovative and enjoyable places to work in Boulder.
HOW TO APPLY
If you are interested and feel you meet the requirements of this position, please download and complete an E Source application form and send it with a cover letter and resume to jobs@esource.com, with "CI&I Director, 300-12" in the subject line. You may also fax the information to 303-345-0004. E Source is an Equal Opportunity Employer.
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Leader, Technology Assessment Service; Efficiency Services
Full time, regular (#300-09)
Utilities are spending billions of dollars on demand-side management (DSM) initiatives to help their customers lower their energy bills and to meet regulatory and emerging carbon requirements. Knowing how end-use technologies* work (and don’t work) is key in determining what to include in those programs, as well as important information to assist end users in their equipment-purchasing decisions. The successful candidate will join us in helping utilities determine which technologies they should offer or recommend to their customers.
Our Member Services group is looking for a service line leader with excellent people skills and experience as a public speaker and writer. The service leader has a highly interdisciplinary role in our business—one in which skills in project management, marketing, product development, customer retention, and even research and analysis come into play. With 65 people on staff, E Source is a growing company with a prime focus on delivering energy-efficiency research. We offer a broad line of energy information and advisory services to the energy industry, targeting utilities, government organizations, and large end users across North America.
The E Source Technology Assessment Service (TAS) (download brochure PDF) provides research, information, and advisory support directed at utility personnel who are responsible for technology services, emerging technology, account management, design and implementation of DSM programs, and other products and services that utilize or incorporate energy-consuming technology. This service is also directed at Fortune 500 energy managers who use this technology information for energy management, environmental decision-making, and operations and maintenance procedures. This research focuses on stationary energy-consuming residential, commercial, and industrial technologies; emerging technologies; energy-efficiency and demand-response technologies; appliance efficiency standards; and the operation and maintenance of equipment.
Specifically, this job will provide full-time support and assistance in product management and delivery channels for TAS, as well as other duties as directed. This person will be responsible for member services and communication, customer account management, retention of business, product management including profit and loss responsibility, and ensuring customer satisfaction with E Source and the TAS subscriptions.
You will also help E Source develop innovative new offerings for this market segment. You’ll work closely with our Research department, translating the customer needs you identify into research projects. You’ll have ample opportunity for travel as you go out to meet our customers in person and to attend and make presentations at national conferences in this field.
This position is located at E Source headquarters in Boulder, Colorado, one of the most beautiful and intellectually stimulating mountain cities in the U.S. It offers incredible opportunities for outdoor activities of all kinds, as well as access to diverse educational, cultural, and artistic communities.
* These are electric and gas-consuming appliances, equipment, and other end-use technologies used in commercial, institutional, industrial, and residential buildings. They include lighting, HVAC, motors, refrigeration, building envelope, photovoltaics, plug-in electric hybrids, and pumps.
Key Duties and Responsibilities
Customer account management, including:
- Retaining revenues and customers. This is the service leader’s primary responsibility. It will require making regular and meaningful contacts with customers by telephone, at conferences, via e-mail, and in face-to-face meetings. The successful candidate must be able to travel 10 to 20 percent of the time throughout the year.
- Building customer relationships.
- Maintaining and increasing customer satisfaction.
- Expanding customers’ use of their existing E Source memberships.
- Understanding customer needs.
- Creating tailored solutions for customer problems.
- Helping to promote use of our Member Inquiry Service and answering some of the questions members submit. The Member Services team serves as a key inbound channel for such inquiries. We find that customers who use the Member Inquiry Service are very likely to renew their memberships; the service leader is a key player in leveraging inquiry responses to help drive renewals.
- Maintaining regular and ongoing customer communications (including e-mail announcements of new reports and web conferences) and analyzing e-mail “open” statistics.
- Helping the Sales team to grow and build on existing accounts.
Product management, including:
- Taking responsibility for the profitability of TAS.
- Providing thought leadership for TAS.
- Expanding the product line by initiating, developing, and launching new deliverables.
- Developing an integrated research agenda, including topic selection for reports and other deliverables.
- Participating in Research department reviews for your markets and/or topical areas.
- Analyzing product uptake and download statistics for online deliverables.
- Working with our Marketing staff on communications and promotions for TAS.
Industry outreach and market development, including:
- Reading and monitoring ongoing research to stay current and to track markets, staying current on industry trends and issues, and tracking market developments.
- Staying knowledgeable about subjects related to technology and energy management services.
- Making presentations to customers at their sites or at industry conferences.
- Providing the Sales team with support for new sales.
- Organizing conferences, working with our Events and Marketing teams. Responsibilities include agenda development, speaker recruitment, help with promotion, and encouraging member attendance.
- Responding to consulting proposals in collaboration with the Research and Creative Services teams.
- Supporting and contributing ideas for new product development.
Qualifications
- At least 5 years of energy/utility-industry experience and familiarity with end-use technologies.
- Documented knowledge in the following areas: energy-efficient technologies, DSM programs, corporate energy management, climate-change issues, carbon-management issues, renewable energy, and customer service.
- College degree, preferably in engineering; graduate degree desirable.
- Strong public-speaking skills.
- Good writing skills.
- Ability to translate complex technical details into simplified facts.
- Strong communication skills.
- Strong interpersonal skills, including the ability to work in a team/collaborative environment.
Metrics for Success
- Meeting customer and revenue retention targets.
- Sustaining and improving customer satisfaction.
- 360° feedback from staff.
In addition to competitive salaries and benefits, E Source offers an energized, upbeat work environment. Our business culture rewards goal-oriented professionals who enjoy meeting challenges head-on.
HOW TO APPLY
If you are interested and feel you meet the requirements of this position, please download and complete an E Source application form and send it with a cover letter and any samples and/or links to sites containing your work to jobs@esource.com with “Leader, Technology Assessment Service; Efficiency Services (300-09)” in the subject line. You may also fax the information to 303-345-0004. E Source is an Equal Opportunity Employer.
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Research Assistant
Part time, temporary (#500-22)
Key Duties and Responsibilities
The candidate selected for this position will be responsible for monitoring hyperlinks in all E Source electronic publications to identify links that are no longer active or that no longer lead to resources presenting relevant information. This will involve setting up and managing software that monitors all of the electronic pages we link to (both within and outside of the E Source web site), reviewing pages that have changed to determine whether the link needs to be altered, working with relevant staff to identify replacement links where necessary, and communicating necessary changes to E Source editing and production staff.
This individual must be able to work cooperatively as part of a team in addition to working independently on assigned tasks.
Qualifications
- Good verbal and written communication capabilities.
- Good computer skills.
- Critical thinking capabilities.
- Familiarity with Microsoft Office (especially Word and Excel).
- An understanding of energy markets and energy end-use technologies.
Hourly wage: $14
Benefits are not available with this position.
HOW TO APPLY
If you are interested and feel you meet the requirements of this position, please download and complete an E Source application form and send it with a cover letter and resume to jobs@esource.com, with "Research Assistant, 500-22" in the subject line. You may also fax the information to 303-345-0004. E Source is an Equal Opportunity Employer.
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Research Assistant
Full time or half time, temporary (#500-10)
E Source is an independent research firm headquartered in Boulder, Colorado. We provide our customers—principally electric and gas utilities located throughout North America—with business intelligence and analysis on retail energy programs, technologies, customers, and markets.
We have an opening for a research assistant who will focus on gathering and analyzing information about energy-efficiency programs and services.
Key Duties and Responsibilities
- Conduct web-based research on energy-efficiency and load-management programs sponsored by electric utilities, gas utilities, and government agencies.
- Create and maintain descriptions of programs in an existing Microsoft Access database.
- Assist with developing greenhouse gas emissions inventories for the U.S. Environmental Protection Agency Climate Leaders program and corporate clients.
- Assist colleagues on diverse research, interviewing, and writing tasks.
- Help respond to questions from our customers.
Qualifications
- Minimum Bachelor's degree in business, economics, environmental studies, or engineering.
- Demonstrated interest in energy efficiency or environmental issues.
- Excellent research, writing, and interpersonal skills.
- Critical thinking capabilities.
- Good computer skills, including familiarity with Microsoft Excel; knowledge of Microsoft Access a plus.
This temporary position may lead to a permanent employment opportunity in the future.
HOW TO APPLY
If you are interested and feel you meet the requirements of this position, please download and complete an E Source application form and send it with a cover letter and resume to jobs@esource.com, with "Research Assistant, 500-10" in the subject line. You may also fax the information to 303-345-0004. E Source is an Equal Opportunity Employer.
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Researcher/Writer on Customer Service Issues
Full time, regular (#500-19)
Do you want to help companies better serve their customers? Would you enjoy learning and writing about trends in customer service?
E Source has an opening in Boulder, Colorado, for a Research Associate. We want someone who is passionate about research and wants to become an expert in customer service issues for energy utilities. Projects will address many different aspects of customer service: utility call centers, billing, automated telephone menus, utility web sites, and Internet-based service options, among others.
We’re looking for demonstrated ability in analytical and factual writing, strong interviewing skills, web-based research skills, and the ability to multitask and hit deadlines. You’ll be presenting your research in articles and reports intended for a wide audience, so a clear, accessible writing style is essential. Experience in business or feature journalism is a plus.
You’ll also be presenting findings to industry audiences in person and through web conferences, so you should be comfortable speaking before groups. Competence with Microsoft Excel charts and spreadsheets will be an advantage.
E Source is an independent research firm headquartered in Boulder, Colorado. We serve our customers—principally electric and gas utilities located throughout North America—with business intelligence and analysis regarding retail energy programs, technologies, customers, and markets.
HOW TO APPLY
If you are interested and feel you meet the requirements of this position, please download and complete an E Source application form and send it with a cover letter and resume to jobs@esource.com, with "Research Associate, 500-19" in the subject line. You may also fax the information to 303-345-0004. E Source is an Equal Opportunity Employer.
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Senior Production Artist, Creative Services
Full time, regular (#400-08)
E Source, a growing company with more than 60 staff members, focuses on energy-efficiency research and delivers a broad array of energy and market information and consulting services to utilities and government organizations throughout North America. The Creative Services department is the driving force behind the company web site used to deliver content to E Source members. We are also charged with designing and producing a high volume of materials that range from template-based print and electronic reports and e-mail newsletters to high-concept marketing pieces that advertise our in-person conferences, subscription information services, and the individual deliverables and consulting services we offer.
We’re seeking an experienced web and print designer whose skills range from high-end creative concepting and art direction to production layout and technical illustration for both web and print delivery. This individual must be able to deliver high-quality design, publications, and marketing collateral on time and within budget while meeting or exceeding client expectations. Because we are in the process of migrating most of our content to electronic delivery, it is essential for the successful candidate to have the software and coding skills listed in the Qualifications section.
As a key member of the department’s Content Group (which includes the Editorial and Production teams), you’ll work closely with the production manager, director, and associate director, but we also support a strong team environment, and you’ll be expected to work collaboratively with everyone in the department as well as with our internal and external clients. Because our production processes must work seamlessly with our changing web infrastructure, you’ll also be working closely with the department’s Web Development Group. As we change the way our site operates, the Production team will have many opportunities for collaborating on web design.
Key Duties and Responsibilities
- Take the lead in delivering high-quality designs, publications, and other products on time and within budget.
- Create high-end visual marketing concepts for web and print delivery, starting with conceptualization and following through to delivery.
- Help your manager optimally manage workflow, recommending freelance/temp help when needed.
- Work closely with the Editorial team to coordinate schedules, improve procedures, and keep design and layout standards in synch across the Editorial and Production teams.
- Work both independently and as a team member with internal clients to give shape to new products, deliverables, and marketing concepts/designs. Help create web designs that improve the user experience on our web site and in e-mails to our members.
- Demonstrate flexibility and ingenuity in problem-solving; offer ideas for innovation within the Production team and across the internal client groups we serve.
- Stay abreast of changes in print and web technologies and techniques; the production staff should be using the most-efficient tools and systems for every deliverable, web page, and marketing piece.
- Maintain awareness of E Source business strategies and priorities to ensure that projects are aligned with the overall strategy of the company and that of the Creative Services group.
- As needed, provide educational/informational training to Production staff, to CS staff, and to other internal clients. Conduct information-gathering meetings with internal clients.
Qualifications
- College graduate (a BA or BS degree) or higher-level degree, preferably in art design, creative marketing design, or interactive design.
- At least 5 years of relevant experience in electronic publishing and related technologies for print and the web. At least 1 year of applicable senior-level or lead role experience; strong communication skills; and excellent project-management skills.
- Strong design and creative-direction skills for both web and print, preferably working with multiple clients at one time.
- Thorough knowledge of and experience in publishing content, directing design, developing and presenting creative concepts, developing web mock-ups, and doing actual design in multimedia formats for web (HTML/CSS), e-mail, print, video, and audio delivery.
- Strong computer skills and familiarity with mainstream graphics, web, and layout packages. Ability to work on Mac- and Windows-based machines.
- Extensive experience using web and desktop publishing/imaging applications such as Photoshop, Illustrator, Flash, Dreamweaver, Acrobat, Quark, InDesign, Excel, Word, and XMLSpy.
- Extensive knowledge of and ability to edit/code and use current web markup or scripting languages, including HTML, XHTML, CSS, JavaScript, XML, metadata, PHP, MySQL, and XSLT.
- Ability to investigate, learn, and implement new technologies and procedures that will increase the efficiency and effectiveness of our production process
- Must be detail-oriented in order to apply the many design and administrative requirements within the production process to catch and correct errors when reviewing files, code, or proofs.
In addition to competitive salaries and benefits, E Source offers an energized, upbeat work environment. Our business culture rewards goal-oriented professionals who enjoy meeting challenges head-on.
HOW TO APPLY
If you are interested and feel you meet the requirements of this position, please download and complete an E Source application form and send it with a cover letter, resume, and samples or links to sites containing examples of your work to jobs@esource.com, with "Senior Production Artist, 400-08" in the subject line. You may also fax the information to 303-345-0004. E Source is an Equal Opportunity Employer.
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Web Developer, Creative Services
Full time, regular (#410-14)
The web developer will have primary responsibility for developing, implementing, tracking, maintaining, and updating internal- and external-facing web pages, applications, and tools for esource.com and all other web-related development projects, working independently and as a member of the Creative Services team. The web developer is also responsible for reviewing all web templates, applications, and tools for conformity with house and company style, branding, and formatting. This person will also assist in the organization of incoming web development projects and prioritization with the web manager of Creative Services and editors, as well as our group’s internal and external customers, in such a way that deadlines are met and the web pages, applications, and tools delivered are the best quality possible.
Key Duties and Responsibilities
- Show consistent attention to detail and meet required deadlines.
- Develop and maintain PHP modules, HTML pages, various applications, and tools in a CMS-based web site environment for esource.com.
- Develop and maintain database structures for reporting, applications, tools, and the web site CMS.
- Assist in developing content delivery tools on multiple platforms.
- Provide project management, prioritizing of work, and multitasking for all web projects, completing all necessary documentation for project tracking and customer updates for the full product life cycle.
- Work with vendors as well as internal/external clients to identify and solve web problems to meet business needs.
- Work with manager to develop and document department web standards and processes.
- Handle ongoing development for E Source Business Energy Advisor as well as special requests and product maintenance.
- Remain current on graphics and web development standards and changes, including, for example, new tags, browser specifications, coding languages, graphic utilities, and programs.
- Ensure that web sites are accessible from a variety of different environments.
- Troubleshoot and repair bugs and problems.
- Perform effectively as an individual and as a cooperative and effective member of a team serving multiple internal/external clients.
- Assist in researching solutions to improve the web site, online tools, and web deliverables.
- Perform other production, design, and web-related tasks as requested by manager.
Qualifications
- College graduate (a BA or BS degree) or higher-level degree, preferably in IT or Computer Sciences, or equivalent experience.
- At least 2 years of relevant experience in web development and/or software development.
- Knowledge of and ability to edit and use current web markup or scripting languages: HTML, XHTML, CSS, PHP, JavaScript, XML, metadata, ASP, MySQL, Oracle, and XSLT.
- Demonstrates proficiency in at least one structured programming language.
- Understands advanced relational database concepts.
- Familiarity with good software architecture practices.
- Familiarity with visual graphic design for the web and for print.
- Familiarity with and ability to use web and desktop publishing/imaging applications such as Photoshop, Illustrator, Flash, Dreamweaver, Acrobat, Quark, InDesign, Excel, and XMLSpy.
- Ability to learn new Internet and authoring technologies relevant for web site development.
- Strong interpersonal and communication skills and the ability to work professionally with a wide range of constituencies in a diverse community.
- Prior project management and customer service experience a plus.
- Ability to work independently and as a member of a team.
- Attention to detail and ability to meet deadlines.
In addition to competitive salaries and benefits, E Source offers an energized, upbeat work environment. Our business culture rewards goal-oriented professionals who enjoy meeting challenges head-on.
HOW TO APPLY
If you are interested and feel you meet the requirements of this position, please download and complete an E Source application form and send it with a cover letter and any samples and/or links to sites containing your work to jobs@esource.com with “Web Developer, Creative Services (410-14)” in the subject line. You may also fax the information to 303-345-0004. E Source is an Equal Opportunity Employer.
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