Our Energy Experts

The E Source research team has expertise across a wide range of end-use and energy services areas. We can provide members with quick answers and referrals on any of the topics covered in our work. Our researchers can also speak at your next event. E Source researchers are listed below, with a summary of their areas of specialization and their e-mail addresses. If you're not sure whom to send your inquiry to, e-mail us, and we'll route it to the right person. The easiest way to ask questions is through e-mail, but you can also fax or call us. Please contact Michael Shepard, president of E Source, if you have questions regarding our overall research agenda or approach.

Tel 1-800-ESOURCE (1-800-376-8723) | Fax 303-484-4279

Jump to: Member Services | Research

Member Services

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Kenneth Black, Chief Customer Officer, E Source

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Areas of Expertise: Customer energy issues and strategies; demand-side management, energy service company, and energy service provider product or program development and marketing; performance contracting; purchasing trends; competitive intelligence; load shapes and forecasting; and segmentation and sector profiles.

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Matthew Burks, Senior Product Manager, E Source Mass-Market Services

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Areas of Expertise: Utility internal and external communications, including best practices for integrated brand development, program marketing, behavior change, social marketing, education, and community outreach. Also market segmentation, targeting, channel identification, AMI communications, and new media.

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Katie Elliott, Product Manager, Technology Assessment Service

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Areas of Expertise: Commercial energy-efficiency program design and implementation, regulatory proceedings and filings, and stakeholder collaboration.

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Janice Field, Associate Director, Conferences

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Areas of Expertise: Manages all E Source in-person events; oversees the Customer Service department, which handles customer-service issues related to web conferences and e-mail newsletters; works with printers for marketing, event, and service deliverables.

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Chad Garrett, Product Manager, E Source Business Market Service

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Areas of Expertise: Research and analysis on retail marketing trends and strategy, account management, quantitative market research, alternatives rates, and demand-response programs.

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Rich Goodwin, Manager, E Source Customer Experience Services

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Areas of Expertise: All aspects of utility customer operations including call centers, interactive voice response systems (IVRs), billing, credit and collections, field services, and advanced meter reading. Also improving customer satisfaction, business case development, contract negotiation, and vendor management.

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Mike Hildebrand, Director, E Source Business & Residential Market Services

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Areas of Expertise: Utility key account management; business customer service and communications; energy management strategies; segmentation, strategic planning, merger integration, business plan development, and implementation of business-focused product and services; business customer measurement and analysis.

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Leland Keller, Member Inquiry Honcho, E Source

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Areas of Expertise: Services, applications, and technologies for multiple sectors; utility communications standards; utility practices to improve customer satisfaction; automated meter reading and advanced metering technologies; time-variant pricing tariffs; energy management; and demand response and load control.

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Bill LeBlanc, Senior Advisor, E Source

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Areas of Expertise: Mass-market sector research covering small and midsize business as well as residential customers, including the low-income residential segment.

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Adam Maxwell, Product Manager, E Source Efficiency & Demand-Response Programs Service

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Areas of Expertise: Energy-efficiency and demand-response programs, energy-efficiency and renewable energy portfolios, third-party green building certifications, effective marketing channels, and market research.

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Andrea Patterson, Senior Associate, Customer Engagement

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Areas of Expertise: Energy management, public policy, and energy technologies.

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Michael Peacock, Senior Product Manager, E Source Intelligent Grid Service

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Areas of Expertise: Applying the information that smart meters provide to inform consumers and utilities about patterns of usage that can identify the starting point for behavior change as well as understanding the standards and requirements around communications, security, and privacy.

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Aleana Reeves, Product Manager, E Source Mass-Market Services

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Areas of Expertise: Advisory relating to marketing segmentation and positioning, program marketing to residential clients, brand strategy, and advertising tactics.

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Maureen Russolo, Director, E Source Customer Experience Services

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Areas of Expertise: Self-service applications; utility customer experience and multi-channel strategies, including governance structures; gap analysis; understanding customer dissatisfiers; utility websites; utility communications.

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Lynn Stein, Senior Advisor, E Source

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Areas of Expertise: Energy programs, demand response, load management, green buildings, energy management systems, energy-efficiency standards and programs, and program evaluation.

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Tim Stout, Director, E Source Efficiency Services

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Areas of Expertise: Residential and commercial energy-efficiency program design and implementation, regulatory procedures and filings, stakeholder collaboration, utility infrastructure required to support large-scale energy-efficiency programs, demand-response programs, and climate change.

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Kevin Vranes, Director, Energy Sustainability Products, E Source

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Areas of Expertise: Climate-change science, climate policy, energy policy, greenhouse gas inventory and management, cleantech markets, carbon finance and carbon markets, corporate environmental strategy, global carbon regulations, environmental legislative analysis, natural hazards, and general science policy.

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Research

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Alexandra Behringer, Research Manager, E Source

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Areas of Expertise: Utility products, services, and programs for mass markets; energy-efficiency and demand-response programs; retail marketing trends; and communication strategies.

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Rachel Reiss Buckley, Research Director

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Areas of Expertise: Retail end-use technologies, demand response, load management, green buildings, energy management systems, broadband over power lines, energy-efficiency standards and programs.

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Kim Burke, Associate Research Director, E Source

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Areas of Expertise: Local, state, and regional climate change policies and renewable energy standards; energy-efficiency programs; consumer outreach and media channels; corporate social responsibility; Latin American energy sector.

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Todd Camnitz, Research Analyst, E Source

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Areas of Expertise: Efficiency and demand-response programs, utility incentive program structure, carbon control legislation, low-carbon energy research.

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Florence Connally, Associate Research Director, E Source

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Areas of Expertise: Online customer care, customer satisfaction, e-mail response management, web site best practices, electronic bill presentment and payment, web usability, and online services for mass-market and business customers.

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Chris Connolly, Senior Research Associate, E Source

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Areas of Expertise: Utility brand management, return-on-investment research and analysis, energy industry public relations and marketing, social media platforms, and demand-side management program strategy.

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Rachel Cooper, Senior Research Associate, E Source

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Areas of Expertise: Knowledge of research techniques; quantitative research and analysis of residential opinions of and priorities for local government services; communicating results and conclusions.

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Peter Criscione, Research Manager, E Source

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Areas of Expertise: Low-power electronics, water-related technologies, and building-related topics including weatherization, traditional HVAC, and systems for natural ventilation and lighting.

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Kate Drexler, Senior Research Associate, E Source

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Areas of Expertise: Program design and evaluation; energy-efficiency policy; low-income weatherization; business account management; research and analysis; public relations and marketing.

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Sarah Fiebiger, Senior Research Associate, E Source

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Areas of Expertise: Customer self-service options, outage management, credit and collections, and other aspects of utility customer care; business account management and e-business; and intelligent grid.

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Lee Hamilton, Research Associate, E Source

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Areas of Expertise: Energy-efficient consumer products, sustainability strategy, green building principles, manufacturing processes, quality control.

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Mary Horsey, Research Manager, E Source

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Areas of Expertise: Energy management strategies, building control systems, energy-efficiency technologies, and the Leadership in Energy and Environmental Design certification process.

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William Horton, Director, Quantitative Group, E Source

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Areas of Expertise: Local, state, regional, and federal electricity supply-side economics; fuel economics; energy pricing at the wholesale and retail levels; regulatory affairs for the energy industry; and energy procurement strategy.

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Bryan Jungers, Research Manager, E Source

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Areas of Expertise: Electric vehicles, battery storage, electric motors and controls; retail marketing trends; total cost of vehicle ownership.

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Ira Krepchin, Research Director, E Source

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Areas of Expertise: Lighting technologies, distributed generation, energy storage, laundry technologies, sustainable building design, and building diagnostics.

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Chuntian Lu, Statistician, Quantitative Group, E Source

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Areas of Expertise: Environmental attitude and behavior studies; quantitative research; statistical analystical tools.

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Justin Rickard, Research Manager, E Source

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Areas of Expertise: Social customer relationship management (CRM), cloud-based technologies, service to sales, virtual workforces, and contact center applications.

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Michael Shepard, President and CEO, E Source

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Areas of Expertise: Overall quality control for research writing, consulting, and training activities; development of new product lines, including European research, energy services, emission markets, and distributed energy.

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Dulcey Simpkins, Research Manager, E Source

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Areas of Expertise: Energy efficiency; demand response; local, state and federal energy policy; equipment efficiency standards; renewable energy standards; climate change; energy program development and marketing; workforce training; and sustainability.

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Essie Snell, Research Associate, E Source

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Areas of Expertise: Energy-efficiency and load-management programs, renewable energy research, greenhouse gas inventories.

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Stephanie Spalding, Research Manager, E Source

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Areas of Expertise: Cross-cutting energy issues and technologies; Energy Star programs; corporate social responsibility; general marketing, advertising, and web site design.

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Jay Stein, Executive Vice President, E Source

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Areas of Expertise: Space cooling and heating, high-tech industrial processes, data centers, building commissioning, commercial refrigeration, refrigerants, building controls, solar thermal technologies, building shells, and savings evaluations.

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Melanie Wemple, Research Associate, E Source

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Areas of Expertise: Efficiency and demand-response programs, utility program structure and incentives, renewable energy research.

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