Learn more about changing customer expectations and how those expectations affect utilities’ customer service and web sites. Consumers are becoming accustomed to an on-demand lifestyle. They expect to find information as they need it and when they want it. There is no doubt that they will seek information from their energy service provider and when they do, utilities better be prepared. If one of your goals for 2010 is to get more customers to your web site, there are several areas where utility offerings are not matching up with consumer expectations.