Articles in this issue of E NEWS include:
“Taming Plug Loads.” It seems consumers can’t resist purchasing the latest electronic gadget. These devices can be novel, entertaining, and fashionable, but plugging in more and more of them is driving up electricity load. The gains that energy utilities and efficiency organizations have made over the years with demand-side management programs could be significantly eroded or even wiped out entirely by plug-load growth.

“Resource Guides Put You in Controls.” If you’re looking for information on how to improve energy efficiency through better controls, you have several choices—you could spend hours or days surfing the web for articles and reports; you could call your favorite vendor and get some good, but possibly slanted, information; or you could check out our latest Resource Guides, which feature objective, easy-to-access information that helps you decide what approach is best for you. Economics, efficiency, selection criteria, user stories—they’re all in there. The latest guides cover building automation systems and lighting controls.

“Ask E Source” answers the question:

• What are the best practices with regard to verification of customer identity in call center environments?