What exactly does a good Home Page or Payment and Billing Options feature look like? Although we can tell you what makes a web feature good, we also want to show you. For this web conference, we'll show you what we consider to be best-practice examples for each of the 27 features every energy company should have on its web site to best serve their residential customers. For each feature or function, we'll show the company's name, the exact URL of the page reviewed, the date it was reviewed, a screenshot of the page as it existed when we reviewed it, and the reasons that particular page stood out.