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Published: January 19, 2012  |  Updated: January 19, 2012
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E Source Utility Communicators Newsletter
E Source

E Source Utility
Communicators Newsletter

  January 2012

Why You Should Attend the E Source Utility Marketing Conference

The 4th Annual E Source Utility Marketing Conference may not have “communications” in its title, but here’s why you, as a utility communicator, should make the trip to Charlotte, North Carolina, in April:

• A representative from NASCAR will talk about brand and how the organization built its iconic empire. You don’t get fans much more loyal than those of NASCAR! You’ll hear a new perspective and get out-of-industry insights.
• The Internet and social media are, amazingly, still around and important to people’s lives, so we’ll dig into what utility social media and corporate communications leaders need to know with an in-depth panel discussion. You’ll get lots of opportunities to ask questions and network with people who are doing social the right way.
• Are you ready for customers to interact with your brand? We’ll share specific ideas for adding gaming to your social media road map.
• “Customer experience management” (CEM) isn’t just a catchphrase; it’s an important concept and way of doing business that affects corporate communications as much as any other department. Come learn the latest in utility CEM.
• Communicators must be on the cutting edge of social, technological, and industry trends. We have data, research, case studies, and compelling speakers to keep you in the know and help you innovate at your utility.
• Networking, networking, networking, and more networking!

Learn more about the conference.

  Recent Research

Check out our new report Communicating Natural Gas Safety by Rachel Cooper and Melanie Wemple. We recently surveyed more than 30 utility websites and other secondary sites to find out what taglines are being used by the natural gas industry to alert customers about gas odor and safety issues as well as the channels being used to promote those messages.

  On the E Source Blog

An Explanation for the Rest of Us: The Difference Between Demand (kW) and Consumption (kWh) by Todd Camnitz

Are You Participating in EITC Awareness Day? by Sarah Fiebiger (@ESourceSarah)

Matthew Burks

Matthew Burks

Senior Product Manager, E Source Mass-Market Services

view bio | e-mail Matthew | follow Matthew on Twitter

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