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22nd Annual E Source Forum Presentations
Advancing Energy Efficiency and Utility Customer Relationships

September 21-25, 2009

The Westin Tabor Center, Denver, Colorado



Wednesday, September 23 | Thursday, September 24 | Friday, September 25

NOTE: Not all presentations are available for download.
E Source is not responsible for the material in these presentations. That material is the sole responsibility of the presentation authors.

Wednesday, September 23, 2009

10:30 am — 12:00 pm
Green IT: Hacking into Computer Technologies for Massive Energy Savings
Demand-Side Management | Technology
  •  Information on how to access this content Mark Monroe (2,847 KB PDF)

  •  Information on how to access this content David Rogers (1,402 KB PDF)

  •  Information on how to access this content Mike Walker (682 KB PDF)


10:30 am — 12:00 pm
Energy-Use Displays: Where Are We Going from Here?
Demand-Side Management | Marketing & Communications | Intelligent Grid | Technology
  •  Information on how to access this content Denise Kuehn (2,335 KB PDF)

  •  Information on how to access this content Cheri Salmon (615 KB PDF)

  •  Information on how to access this content Lynn Stein (1,119 KB PDF)


10:30 am — 12:00 pm
Using New Media and Marketing to Connect with Your Customers
Customer Service | Marketing & Communications
  •  Information on how to access this content Brian Keane (844 KB PDF)

  •  Information on how to access this content Joe Pulizzi (2,914 KB PDF)


10:30 am — 12:00 pm
Business Efficiency Program Standouts
Demand-Side Management
  •  Information on how to access this content Tim Dantoin (239 KB PDF)

  •  Information on how to access this content Laurie Malmstron (1,385 KB PDF)

  •  Information on how to access this content Susan Pascoe (464 KB PDF)


1:30 pm — 3:00 pm
Design Workshop for Utility Carbon Offset Programs
Climate Change
  •  Information on how to access this content Neil Kolwey and Kim Knox (1,403 KB PDF)


1:30 pm — 3:00 pm
DSM Experts Panel
Demand-Side Management

1:30 pm — 3:00 pm
Web Site and IVR Benchmarks: Top Findings and Recommendations
Customer Service
  •  Information on how to access this content Maggie Boys (140 KB PDF)

  •  Information on how to access this content Florence Connally (455 KB PDF)


1:30 pm — 1:30 pm
Smart Grid Standards, Interoperability, and Security
Intelligent Grid
  •  Information on how to access this content Tom Bender (621 KB PDF)


3:30 pm — 5:00 pm
New Arrivals: The Latest Tools from E Source


Thursday, September 24, 2009

8:30 am — 10:00 am
Lighting Controls and Light Sources
Technology
  •  Information on how to access this content Nancy Clanton (4,838 KB PDF)

  •  Information on how to access this content Ira Krepchin (408 KB PDF)


8:30 am — 10:00 am
Creative Utility Program Partnerships Can Deliver a Bigger Bang for Stimulus Bucks
Demand-Side Management | Marketing & Communications | Climate Change
  •  Information on how to access this content Bruce Folsom (596 KB PDF)

  •  Information on how to access this content Dulcey Simpkins (139 KB PDF)

  •  Information on how to access this content Tim Stout (402 KB PDF)

  •  Information on how to access this content Becky Williamson (41 KB PDF)


8:30 am — 10:00 am
Residential Efficiency Program Standouts
Demand-Side Management
  •  Information on how to access this content Kim Knox (433 KB PDF)

  •  Information on how to access this content Matthew Marshall (3,686 KB PDF)

  •  Information on how to access this content Steve Meyers (3,073 KB PDF)


8:30 am — 10:00 am
What Can You Plug into the Smart Grid?
Intelligent Grid | Technology

10:30 am — 12:00 pm
Achieving Whole-Building Energy Savings
Demand-Side Management | Technology
  •  Information on how to access this content Peter Criscione (242 KB PDF)

  •  Information on how to access this content Mark Frankel (2,442 KB PDF)

  •  Information on how to access this content Bill Younger (3,812 KB PDF)


10:30 am — 12:00 pm
Customer Awareness: Green and Sustainable—Messages and Attitudes
Marketing & Communications | Climate Change
  •  Information on how to access this content Christy Brinnehl and Jonathan Drost (476 KB PDF)

  •  Information on how to access this content Jennifer Brogdon (4,756 KB PDF)

  •  Information on how to access this content Steve Mudd (795 KB PDF)


10:30 am — 12:00 pm
Credit and Collections in Hard Times
Customer Service
  •  Information on how to access this content Sarah Weldon (249 KB PDF)


10:30 am — 12:00 pm
Lessons from the Front Line
Intelligent Grid
  •  Information on how to access this content John Baker (2,069 KB PDF)

  •  Information on how to access this content Richard Walden (317 KB PDF)


1:30 pm — 3:00 pm
Technological Innovation—It’s Not Supposed to be Pretty
Technology
  •  Information on how to access this content Dave Bisbee (604 KB PDF)

  •  Information on how to access this content Reid Hart (2,057 KB PDF)


1:30 pm — 3:00 pm
Energy Prices: Where They’re Going and What You Can Do About It!
Marketing & Communications
  •  Information on how to access this content Chris Wiederspahn (4,239 KB PDF)


1:30 pm — 3:00 pm
How to Win Customers and Influence Decision-Makers: Marketing and Building Customer Value for Demand Response
Demand-Side Management | Marketing & Communications
  •  Information on how to access this content Chad Garrett (583 KB PDF)

  •  Information on how to access this content Maya Machnicova (443 KB PDF)

  •  Information on how to access this content Brian White (2,416 KB PDF)



Friday, September 25, 2009

8:30 am — 10:00 am
Are Smart Grid Benefits for Real?
Customer Service | Demand-Side Management | Intelligent Grid | Climate Change
  •  Information on how to access this content Philippe Bouchard (1,116 KB PDF)

  •  Information on how to access this content Chad Garrett (343 KB PDF)


8:30 am — 10:00 am
The Future Power Mix: Maximizing Renewables on the Grid
Demand-Side Management
  •  Information on how to access this content Kathy Viehe (528 KB PDF)

  •  Information on how to access this content Yuki Iida (320 KB PDF)

  •  Information on how to access this content James Newcomb (2,286 KB PDF)


8:30 am — 10:00 am
Utility Social Media: Best Practices and Tools for Success
Customer Service | Marketing & Communications
  •  Information on how to access this content Matthew Burks (1,944 KB PDF)

  •  Information on how to access this content Andre Francis (2,113 KB PDF)

  •  Information on how to access this content Andrew Heath (4,000 KB PDF)