This high-value, highly interactive roundtable event has grown out of the popular “Peer Problem-Solving” sessions held at the E Source Forum in past years. Meeting customer service expectations through your utility call center, interactive voice response system (IVR), e-mail communications, and web site provides constant challenges. Your peers are your best assets for effectively addressing these challenges and communicating more effectively with your customers. Don’t miss the insights and best practices that will be revealed during these rich discussions.
Top 3 reasons you should attend:
- It’s the only industry event dedicated to a closed-door dialogue with the top utility customer service leaders in North America.
- The roundtable discussions are designed to provide numerous opportunities to share best practices, ideas, and perspectives on challenges related to meeting customer expectations and using new customer service channels.
- You’ll leave with tools, knowledge, and insights on how to improve customer service.
Who should attend the Fall 2010 E Source Contact Center Roundtable?
Participation is limited to members of the E Source Utility Customer Care and the E-Business Services. Members involved in customer care, customer service, call center management, IVRs, web sites, and e-mail communications are welcome to attend.
Not a member?
Please contact Rich Goodwin, manager of the E Source Utility Customer Care Service, if you would like more information about the Contact Center Roundtable.