E Source Gap and Priority Benchmark 2012: A Survey of Utility Large Business Customers
Every year, E Source conducts an online survey of utilities’ largest business customers to assess their most important needs and how well their energy providers are meeting those needs. We then rank the customers’ overall satisfaction with both their utility and utility account representative.
What you get:
- Individualized results. We’ll tell you the details of what’s going right and what could be better. You’ll also see where you stand compared to your peer utilities.
- Account planning tools. For each customer, you’ll see how often they want to be visited, their communication channel preferences, and any high-priority needs that should be addressed. Your results will include the performance findings for each account representative as well as for your entire team.
- Industry benchmark report. You’ll get the full analysis of industry trends, along with the factors that are driving large business customer satisfaction.
For More Information
“We had done surveys of our large business customers in the past, but never has there been this kind of detail, focus, and clarity.”
“We’re considering replacing the satisfaction survey we’ve run for years with the Gap and Priority Benchmark because E Source provides the flexibility and analysis we need.”
“E Source provides actionable solutions so you do not have to reinvent the wheel to improve your customer satisfaction.”